Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. 
 
We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. 

Diversity: is the celebration of differences and leveraging those difference to produce stellar results. 
 
Equity: is a process of seeking fairness through deliberate and intentional actions.
 
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry: Hospitality
Company Size: 10,001+ employees

Hard Rock International

Savvy Admin PROD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

**Job Description**

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Casino Tejon midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.

**Essential Functions**

~~(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)~~

- Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

- Ensures that all guests are treated in a prompt, professional and courteous manner.

- Provides support on initiatives related to Promotions, Events, Advertising, Database/Direct Mail, Social Media, and Player Development.

- Handles all guest and team member questions, complaints, and problems in a prompt and courteous manner.

- Consistently demonstrates superior customer service skills.

- Conveys positive energy and enthusiasm focusing on the guest interaction.

- Coordinates with other departments to ensure the accurate and timely set-up of all Marketing programs. Partners with the Special Events and Marketing Manager, Creative & Brand Manager and Database Marketing Manager to develop strategies and programs for the future.

- Facilitates the timely flow of information throughout the property to customers and employees of upcoming events and promotions.

- Complies with all company and departmental rules and procedures.

- Performs additional duties as directed.

- Adheres to all Virginia Gaming Regulations.

**Non-essential Job Functions**

- Attend seminars when needed.

**Education And /Or Experience Requirements**

~~(Related education and experience may be interchangeable on a year for year basis)~~

This knowledge and these skills are typically acquired through a high school diploma or equivalent. Bachelor’s degree in Marketing strongly preferred, or the equivalent combination of education and experience.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):**

- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia lottery.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Prior experience in the Gaming industry strongly preferred.

- Must be twenty-one (21) years of age.

- Must be able to work holidays and weekends, as well as flexible shifts.

**Knowledge Of**

- Excellent attention to detail, ability to prioritize, and outstanding organization skills.

- 2 years of marketing experience preferred.

- Event planning experience preferred.

- Must have a working knowledge of social media and digital channels (Facebook, Twitter, Instagram, Google Business, Yelp, YouTube, WordPress, etc.).

- Working knowledge of email service providers, HubSpot preferred.

- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.

- Must be ambitious, driven to succeed and possess a passion for the business.

- Superb verbal and written communication skills.

**Ability To**

- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

- Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Communicate clearly and concisely, both orally and in writing.

- Analyze marketing and promotions data.

- Be a strategic, analytical, ethical, and effective motivator.

- Operate various types of office equipment.

- Establish and maintain effective working relationships with those contacted during work.

- Be flexible to work varying shifts and time schedules as needed.

- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Social Media Specialist

Find Social Media Specialist jobs in Mettler, CA with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.