Hallmark Global Solutions is established in the year 2002, Hallmark Global Solutions has an exceptional track record of transcending the core operations of its clients and helping them meet their ever-evolving market needs.

We offer comprehensive and personalized solutions to our clients, who are IT companies, Retailers, Healthcare Technology providers, Industries ranging from Automobiles, Insurance Services, Retail Services, the Transportation industry, Banking and Finance, and Healthcare.

Hallmark Global Solutions has also made considerable strides in providing consultancy and advocacy services to its clients by fulfilling their staffing and Human Resource Management requirements. The core strength of Hallmark Global lies in its ability to adapt to fast-emerging markets and consumer behavior that pose both challenges and opportunities.

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

Hallmark Global Solutions Ltd

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**Title: Clinical Informatics Specialist **

**Location: Louisville, TN (Onsite) **

Experienced Clinical Informaticist to bridge clinical practice and technology by translating clinical

workflows, data, and standards into effective digital solutions. The role focuses on ensuring that clinical

data, systems, and analytics are accurate, interoperable, and aligned with care delivery and regulatory

needs.

Roles & Responsibilities

· Act as a liaison between clinical stakeholders and technical teams

· Analyze and document clinical workflows, use cases, and data requirements

· Translate clinical needs into functional and data specifications

· Support implementation and optimization of clinical systems and digital health solutions

· Ensure correct use and interpretation of clinical terminologies, codes, and standards

· Support interoperability and data exchange initiatives across systems and platforms

· Validate clinical data outputs for accuracy, consistency, and usability

· Participate in testing, UAT, and clinical sign-off activities

· Support clinical quality, reporting, analytics, and compliance use cases · Contribute to clinical governance, documentation, and best-practice guidelines · Strong understanding of clinical workflows and healthcare data · Experience working with clinical terminologies and coding systems · Ability to translate clinical concepts into system, data, or reporting requirements · Experience collaborating with engineers, product owners, and data teams · Strong analytical, communication, and documentation skills · Experience working in Agile or SDLC-based delivery models

Generic Managerial Skills, If any

Experience working in agile development projects and sprint deliver

Key Words to search in Resume

Clinical Informaticist, Clinical Informatics, Healthcare Data, Clinical Workflow, Interoperability, FHIR,

SNOMED, Health IT, Clinical Systems

Clinical Informatics Specialist

The Blount Partnership is a 501c6 non-profit organization. Our members help provide opportunities for small business, corporate locations, manufacturing, technology commercialization, leisure travel, and corporate retreats. 

Our goal is to ensure our community continues to enjoy a robust economy and opportunities to live an unrivaled quality of life.

Industry: Non-profit Organizations
Company Size: 11-50 employees

Blount Partnership

INTERESTED CANDIDATES MUST APPLY DIRECTLY ON THE COUNTY'S CAREER WEBSITE. CLICK THIS LINK TO APPLY: BLOUNT COUNTY CAREERS Under broad...

Health Educator

Vanderbilt Mortgage and Finance, Inc., a national housing lender, specializes in the financing of new modular and manufactured homes. VMF was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.  Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence.  And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance. 

NMLS# 1561.

Potential Job Seekers: We are aware of multiple cases where individuals have been posing as our recruiters and contacting job seekers with fake job opportunities. If you have experienced this activity, please immediately file a complaint to the Internet Crime Complaint Center at www.ic3.gov.

Industry: Financial Services
Company Size: 1,001-5,000 employees

Vanderbilt Mortgage and Finance, Inc

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

**POSITION TITLE: ** Call Center Agent (Non – LO – Servicing)

**JOB STATUS: ** Full Time/Hourly­­­­­­­­­­­­­­­­­­

**DEPARTMENT: ** Call Center

**REPORTS TO: **Team Lead

**TRAVEL REQUIRED: **As Needed

**Work Schedule**

- Hybrid – 4 days in-office, 1 day remote after training

- Monday – Thursday 11am – 8pm, Friday 8:30-5:30pm

**PAY: **~~The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs~~

**Job Summary**

~~The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.~~

**Job Functions**

~~Inbound Customer Service (Daily)~~

- Handles an average of 50-70 inbound phone calls daily.

- Handles an average of 10-20 Live Chats.

- Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.

- Inputs research requests, completes document and email requests from customers.

- Meets department goals for log-in time, average speed to answer, and call quality.

- Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.

- Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

~~Outbound Customer Service (Daily)~~

- Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.

- Completes re-allocation of mortgage payment funds.

- Communicates escrow payment changes after non-scheduled adjustments.

- Follows-up with customers on incomplete paperwork, auto-draft forms, etc.

- Communicates completion of insurance or tax changes as requested by customer.

- If bilingual, performs Spanish call-backs as requested.

~~Administrative & Compliance Functions~~

- Applies understanding of all local, state, and federal regulations to customer communications.

- Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

~~Other duties as assigned~~

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

**Qualifications**

- Education: High School diploma or equivalent required

- Experience: 0 – 1 year of related experience

- Experience in a call center environment preferred, but not required.

- Knowledge of loan servicing within the mortgage industry preferred, but not required.

- Some travel required to retreats or remote locations on a quarterly basis.

- Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

- Ability to communicate effectively and efficiently via phone, email, and person to person.

- Must be passionate about providing a world-class customer experience.

- Skilled at building and fostering relationships

- Must be able to multi-task, work independently and manage time effectively

- Must be professional, thorough, and a resourceful problem solver

- Great attention to detail and organizational skills.

- Must have excellent telephone, communication, follow-up, and problem-solving skills.

- Bilingual in both English and Spanish a plus.

**Physical Demands**

- Must be able to remain in a stationary position 90% of the time.

- Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

- Will be communicating via phone, Teams, and Zoom.

- Must be able to exchange accurate information at all times.

- Must be able to identify and assess account status and determine appropriate process.

- Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

**Benefits**

- Medical and Dental Plan with Prescription Coverage and Vision.

- Competitive benefits including 401(K) includes 100% company match of the first 4%.

- Paid time off days (PTO), maternity/paternity leave, and holidays.

- Community involvement including Volunteer Paid Time Off (VTO).

- Tuition Assistance for your first degree

- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

- Collaborative and energetic work environment.

- Professional development and promotional opportunities.

- Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Vanderbilt Mortgage

Call Center Agent

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