For more than 50 years, federal government, industry and education leaders have trusted the people at Phillips Corporation to solve their greatest manufacturing challenges.   With a worldwide presence and partnerships with premier technology leaders like Haas Automation and EOS, our goal is to create legendary value for the manufacturing community by unlocking solutions to propel manufacturing capabilities, profitability, and productivity. 

Phillips is a global manufacturing solutions leader that started as a machine tool distributor, we’ve most recently established a Public-Private Partnership agreement to work with the U.S. Department of Defense to educate, inspire, and redefine the capabilities of additive manufacturing. 

Experience Manufacturing Innovation with Phillips! 

Connect with us and  learn more about the pride we take in the people who join us:  www.phillipscorp.com/showcase/careers 

Phillips Corporation Divisions:

Phillips Commercial Division (Colfax, NC, Philadelphia, PA) 
Phillips Federal Division (US)  www,phillipscorp.com/federal
Phillips Machine Tools India (India) www.phillipscorp.com/india

Industry: Machinery Manufacturing
Company Size: 201-500 employees

Phillips Corporation

Savvy Admin PROD

You're the guardian of operational continuity at our facility, tasked with achieving absolute mastery over our inventory and supply infrastructure. In this role, you'll be expected to transcend standard warehouse management by engineering and overseeing sophisticated inventory tracking systems that ensure flawless accuracy across all supply lines. Your primary objective involves the meticulous investigation and resolution of any inventory inconsistencies, followed by the implementation of revolutionary processes designed to preemptively eliminate future variances. By delivering expert-level monthly reports, you'll provide the organization with a transparent and irrefutable record of logistical excellence, ensuring that our supply chain remains a bedrock of reliability for every mission-critical project we undertake.

Integration is the cornerstone of this position, as you'll collaborate seamlessly with the Service Scheduler to guarantee that every technician has the exact parts and consumable kits required the moment a work order is initiated. You must demonstrate a proactive intuition for material requirements, identifying potential shortages of critical components and raw materials well before they impact operations, all while maintaining record-low inventory levels to optimize organizational capital. With a focus on reducing annual procurement costs and constantly searching for ways to optimize our day to day operations, you'll help drive down the time for acquisitions and reduce delays. Your mastery over the documentation of shipments and deliveries will ensure that replenishment is synchronized perfectly with the high-tempo demand of our operations, fostering a culture where technical needs are met with unfailing punctuality.

Beyond the day-to-day logistics, you'll serve as a strategic analyst, continuously evaluating supplier performance to ensure we are securing the most cost-effective and high-quality partnerships available in the global market. You're responsible for minimizing inventory loss through the rigorous application of advanced supply chain best practices and for providing leadership with forward-looking recommendations that refine the entire inventory life cycle. Your ability to generate predictive reports on adjustments and stock levels will empower stakeholders with vital data before the need even arises, facilitating a proactive rather than reactive operational environment. If you possess the breakthrough mindset required to transform a warehouse into a high-performance engine of efficiency, we invite you to lead our inventory operations.

Phillips offers a world-beating collaborative culture and competitive pay and benefits. In our 65 year history, Phillips has grown from a handful of employees to over 900 supplying and supporting manufacturing technology in the United States and around the world. Compensation at Phillips is based on the market and your individual level of contribution. The expected pay range for a qualified person in this role is between $80,000.00 and $110,000.00 annually plus bonus opportunities. If you have a different suggestion, please mention it in your application.

~~Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-Verify participant.~~

**Requirements**

- 8 or more years of warehouse leadership and inventory management experience

- Warehouse startup experience is strongly preferred

- Experience with inventory management software, cycle counts and inventory management

- Strong Microsoft Office skills (Excel, Outlook, Word)

- Due to customer requirements, candidates must be a US citizen to be considered

**Benefits**

- Health Care Plan (Medical, Dental & Vision)

- Retirement Plan (401k, IRA)

- Life Insurance (Basic, Voluntary & AD&D)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Family Leave (Maternity, Paternity)

- Short Term & Long Term Disability

- Training & Development

Warehouse and Inventory Manager

At Mainstay Technologies, we believe in using the power of technology and of business to help people flourish.  We serve small and medium-sized organizations in New England by delivering a full IT and Information Security department – offering IT you trust from a team you enjoy. 

👉 Every organization deserves IT that is wisely led, reliable and secure. Delivered by a team they love working with!

👉 IT complexity is growing. This creates challenges. Your systems and support model must evolve to keep pace.  If it doesn’t, you may find: a) your team is frustrated, b) you are concerned about IT, or c) your organization is at risk.

👉 The right IT inspires trust and brings clarity. This is why Mainstay exists. We are large enough to ensure IT is sophisticated while being intentional to tailor that service through dedicated core teams you’ll love to work with.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

Mainstay Technologies

Delivering a great support experience starts with the first interaction. The Help Desk Tier I Technician serves as the front line of client support, providing professional, responsive assistance through phone and ticket-based interactions. This role is critical in resolving foundational technical issues, guiding new users through a smooth first-day onboarding experience, and ensuring every client feels supported with clarity, confidence, and care. For someone who stays calm under pressure, enjoys helping others, and thrives in a fast-paced environment, this is an opportunity to combine strong communication skills, technical aptitude, and a service-first mindset in a meaningful client-facing role.

**What You Will Be Doing**

- Serve as the first point of contact for client support requests, providing professional and courteous assistance by phone and through ticketing systems.

- Gather critical details, ask thoughtful troubleshooting questions, and create clear, accurate, and well-documented support tickets.

- Deliver real-time support for common technical issues, guiding users step by step toward resolution.

- Support new employees on their first day by assisting with system logins, password setup, resets, and MFA enrollment.

- Verify user access to essential systems, including email, workstation login, and business-critical applications.

- Resolve Tier 1 issues such as password resets, account unlocks, MFA problems, basic access issues, and simple workstation or connectivity concerns.

- Accurately categorize, prioritize, and route tickets to the appropriate support tier or team when escalation is needed.

- Document troubleshooting steps, updates, and resolutions thoroughly to ensure continuity and visibility across the team.

- Follow established onboarding workflows, support procedures, and service standards while identifying opportunities to improve documentation.

- Manage phone coverage and ticket workload effectively while meeting response time expectations, service level objectives, and time-entry standards.

**Your Background**

- 0–1+ years of experience in IT support or customer service

- Strong communication skills, especially over the phone

- Basic understanding of Windows operating systems and Microsoft 365

- Interest in pursuing a career in IT and managed services

- Experience in customer-facing roles preferred

**Skills For Success**

- Strong interpersonal skills and a positive, client-focused mindset

- High level of professionalism and empathy when working with end users

- Ability to follow structured processes and checklists consistently

- Strong attention to detail in documentation and ticket handling

- Ability to stay calm, organized, and effective in a high-volume environment

- Willingness to learn and grow into more advanced technical roles

**Physical Requirements**

- Prolonged periods of sitting at a desk and working on a computer

- Must be able to lift 15 pounds at times.

- Travel between offices and to client sites may be required.

**About Mainstay**

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.

**Benefits**

This is a full-time, salaried position with a full benefits package, including:

- A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books

- 3 weeks of PTO (4 weeks after 2 years) per year

- A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years

- Health, Dental, and Vision Insurance

- Disability Insurance

- Group and Supplemental Life Insurance

- Paid Family Leave

- 401(k) with 3% match

- ESOP!

- Team Profit Sharing

- Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)

- Paid Volunteer Time Off

**Location**

We believe in Work-from-Anywhere and in the value of in-person relationships. We offer strong flexibility to work remotely, while also recognizing the importance of face-to-face connection through team meetings, all-staff gatherings, and in-person client meetings.

We maintain a beautiful office in Manchester, NH, as well as a satellite office in Laconia, and we encourage each team member to choose the mix of home and in-office work that best supports their wellbeing and effectiveness. While coming into the office weekly is encouraged, it is not required.

Applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration.

**Application**

We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com

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IT Help Desk Tier 1

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