We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. 

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. 

We call it One Sutherland. #MakeDigitalHuman

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

Sutherland

Savvy Admin PROD

**Company Description**

Do you like providing support and guidance to ensure customers have an exceptional experience? Are you familiar with medical terminology? Do you have experience in a medical credentialing environment?

**Join us.**

We are Sutherland. We provide our clients’ customers with seamless, personalized and efficient experiences across a variety of industries including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered brand experiences for some of the world’s best-known brands.

**Job Description**

We now seek action-oriented, problem-solving and self-motivated individuals to join us and showcase their customer service and related data entry skills as part of our healthcare team. You may be involved in claims adjudication and/or provider credentialing and, depending upon program and position, will support customers by phone, email and chat.

Position pays $13.50/hr plus potential for incentives up to $1500/month- based on attendance, quality and production KPI's

We offer:

- Monthly rewards & recognition programs

- Medical, dental and vision benefits

- Paid training & PTO

- Cross program and advancement opportunities – 80% of our frontline leaders have been promoted from within

- Employee Discounts

- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

**Qualifications**

- Provider Data and/or credentialing experience

- Knowledge of medical terminology

- Some experience in a medical office

- Accurate typing of 40 WPM

We will provide equipment, however to work from home, you must have:

- Excellent Internet connectivity:

- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)

- A quiet and distraction-free, secure place to work.

**IMPORTANT NOTE **: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

**Additional Information**

**About us:**

~~As a digital transformation company -- and **Great Place to Work **certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.~~

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Credentialing Specialists - Work from home

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.

Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. 

For more information, visit Equifax.com.

Industry: Financial Services
Company Size: 10,001+ employees

Equifax

The **System Integration Analyst ** provides highly visible technical expertise by researching/diagnosing client reported data issues/errors, determining sound solution(s), testing and effectively implementing to meet the expectations/requirements of internal and external customers as well as the company. This role requires critical thinking, independent decision making, strong relational database skills, communicating professionally, prioritizing workload and managing personal work queue. This individual will serve as the technical expert for both internal and external customers. This role is responsible for analyzing issues to determine root cause and provide a resolution to complex issues as reported by the customer.

**What You’ll Do**

-  Performs research, diagnosis, configuration, testing and implementation to meet deliverables required within expected SLA.

-  Facilitates and/or participates in calls with internal customers, external customers, vendors and third party IT support staff.

-  Conducts testing of generated and/or third party delivered data files including data analysis, system(s) configurations, etc. Testing may include multiple iterations as Systems Implementations Analyst works through various solutions to determine appropriate solution(s).

-  Collaborates with Sales, Customer Success Managers, Product Management and Engineering teams to deliver information and solutions that meet customer requirements.

**What Experience You Need**

-  Bachelor’s degree in computer science, computer information systems or a related field or equivalent experience.

-  3+ years of ETL experience collecting, processing and analyzing data feeds including error analysis and resolution involving internal and/or external customers

-  Strong analytical background requiring detailed data analysis

-  Experience with relational database structures and systems.

-  Strong SQL background including the ability to read and write complex queries.

-  Knowledge and/or experience with JavaScript, Perl or another commonly known programming language is beneficial.

-  Understand and possess the ability to apply project life-cycle methodology

-  Ability to make independent decisions that could potentially impact a wide range of customers or operational processes

-  Ability to communicate complex technical issues to non-technical customers and internal stakeholders

-  Ability to independently manage time and prioritize workload

-  Exercise sound professional judgment in analysis of problem

-  Excellent verbal and written communication skills, including strong questioning and listening , ability to look beyond obvious answers and understand the impact on other areas

-  Ability to report on project requirements/objectives as appropriate to Project Manager and Leadership Team

-  Ability to communicate requirements to third party software vendors

System Integration Analyst

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