Lendistry (lendistry.com) is a minority-led small business lender and fintech that provides innovative lending products and access to grant programs for small businesses nationwide. Lendistry has both Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certifications and is a member of the Federal Home Loan Bank of San Francisco. Lendistry SBLC, LLC is an SBA Preferred Lender and the nation’s only African American-led SBA designated Small Business Lending Company. In collaboration with The Center by Lendistry, a nonprofit business education organization, Lendistry dedicates itself to providing economic opportunities and progressive growth for underserved urban and rural small business borrowers and their communities.

Industry: Financial Services
Company Size: 201-500 employees

Lendistry

Savvy Admin PROD

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at hr@lendistry.com

Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

~~This position is based onsite at our Los Angeles, CA office. Candidates must be able to work in-office as part of the role’s regular schedule.~~

**A Day in the Life**

The **Service Desk Technician ** will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Some travel may be required.

**Lendistry: Who We Are**

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

**What You’ll Be Doing**

- Manages ticket queues and ensures tickets are addressed and closed within the required SLA.

- Troubleshoots complex and escalated issues within the required SLA.

- Maintains relevant knowledge necessary to perform at peak levels.

- Ensures security protocols are followed and enforced.

- Develops and updates procedural documentation and knowledgebase articles in support of service desk and end users.

- Troubleshoots and resolves operational issues.

- Troubleshoots and repairs hardware and software issues.

- Maintains and understands Microsoft 365, Okta, and VMWare horizon view.

- Understands mobile device management.

- Perform other duties as assigned to support the efficient and effective operation of the department and that help to make Lendistry the best place to work!

**Your Areas of Knowledge and Expertise**

- Microsoft Certified Systems Engineer designation, preferred.

- 2+ years of IT support experience working in a helpdesk environment.

- Excellent oral communication skills.

- Proficiency with Windows 10 and MAC Operating systems with 2+ years of level 2-3 Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications

- Experience working with Apple and Android mobile devices.

- Ability to create users, groups and Manage user and group permissions within active directory.

- Dedicated to earning customer trust and satisfaction.

- Familiar with working from a service request system.

- Follow up with customers as needed to ensure any problems are resolved.

- Ability to diagnose and resolve basic computer technical issues.

- Strong analytical ability with active listening skills.

- Willingness to adapt to changing business needs and deadlines, including extended work hours.

- Exhibit a professional, business-like appearance and demeanor.

**Compensation Range**

The US base salary range for this full-time position is $29.04 - $32.45 an hour.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

**Physical Requirement**

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

ACKNOWLEDGEMENT

B.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law.

Service Desk Technician I

ZipRecruiter is a leading online employment marketplace and a NYSE-listed company (ZIP). Powered by AI-driven smart matching technology, we actively connect businesses of all sizes and millions of job seekers to make hiring top talent and finding a job faster and easier. 

Our employees on various teams each bring their exceptional skills and expertise to help boost our mission. We champion our employees to take ownership of their contributions and further their individual career growth, while they contribute to the growth and success of the company. 

Founded in 2010, our Santa Monica-based company has over 1000 employees in the U.S., Canada, the U.K., and Israel. We offer many of our employees competitive compensation, a comprehensive benefits package, workplace flexibility, and unlimited vacation days in a diverse, inclusive, supportive environment.

Industry: Software Development
Company Size: 1,001-5,000 employees

ZipRecruiter

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

**Our Mission:**

To actively connect people to their next great opportunity.

**Who We Are:**

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

**Summary:**

At ZipRecruiter, where a universe of data, brimming with over a billion archived job postings, tens of millions of dynamic job seekers, and countless impression and click events, there’s plenty of opportunities for innovation. Here, your experience will be put to work crafting new, data-driven features that impact the lives of millions, connecting them to their dream jobs.

We're tackling exciting challenges: imagine developing a system that can predict salaries for new job postings, using a training set of job postings and known salaries. But the fun doesn't stop at model-building. Our work involves an immersive dive into data - gathering, cleaning, analyzing, and extracting meaningful insights.

**Key Focuses:**

- Design, develop, and maintain machine learning models and algorithms to solve complex business problems

- Identify patterns, trends, and anomalies in the data, and visualize insights using appropriate tools

- Assess the performance of machine learning models using appropriate metrics, validation techniques, and testing datasets

- Discover opportunities to optimize models by fine-tuning hyperparameters, feature selection, or employing regularization techniques to improve accuracy, performance, and scalability

**Minimum Qualifications:**

- 3+ year of professional software development experience with a focus in machine learning

- Deep experience in machine learning algorithms, techniques, and best practices

- Comprehensive computer science fundamentals in coding, object-oriented programming, data structures, and algorithms

**Preferred Qualifications:**

- 5+ year of professional software development experience with a focus in machine learning

- BS/MS/PhD in Mathematics, Computer Science, Physics, related technical field or equivalent practical experience

- Strong knowledge of machine learning algorithms (e.g., linear regression, SVM, decision trees, neural networks, clustering, etc.) and best practices

- Experience with machine learning algorithms and frameworks, such as TensorFlow, PyTorch, or scikit-learn

- Experience with deep learning architectures and techniques, such as Convolutional Neural Networks (CNNs), Recurrent Neural Networks (RNNs), Long Short-Term Memory (LSTM), and Generative Adversarial Networks (GANs)

- Background with NLP techniques and tools, such as tokenization, stemming, lemmatization, sentiment analysis, and named entity recognition, and libraries like NLTK, SpaCy, or BERT

**As part of our team you’ll enjoy:**

- Competitive compensation

- Exceptional benefits package

- Flexible Vacation & Paid Time Off

- Employer-matched 401(k) plan

The US base salary range for this full-time position is $140,000-$225,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

**Privacy Notice: **For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Senior Software Engineer, Machine Learning

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