We are an industry leading medical aesthetics group that is partnering with or acquiring best-in-class clinics across the USA. We provide world-class support to our partner-clinics, helping our partners and clients achieve their personal and professional goals.

Industry: Wellness and Fitness Services
Company Size: 2-10 employees

Annie Aesthetic

Savvy Admin PROD

**About Us**

Annie Aesthetic (“Annie”) is a private equity strategy focused on the medical aesthetics industry. Annie is a low-profile platform that is acquiring and operating best-in-class medical aesthetics businesses across the United States. We work alongside each of our clinics, providing financial and operational support to aid in their growth. We take an approach that optimizes for the best long-term outcomes for all parties - owners, employees, clients, and investors alike. We intentionally foster a performance-oriented, dynamic culture that values ownership, pragmatism, humility, and collaboration.

Role Overview

The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives. Reporting to the COO, the Director will partner with a subset of our portfolio companies, collaborating with on-site Clinic Managers to ensure operational excellence. This role offers a unique blend of strategic oversight and hands-on management, ideal for a dynamic, results-oriented individual with a passion for leading teams and growing businesses.

Duties and Responsibilities

~~Operational Leadership~~

- Oversee clinic strategy development and subsequent execution in partnership with the executive team and on-site Clinic Manager

- Coach and train Clinic Managers on optimizing clinic operations and owning the PnL, KPI’s, and adherence to SOPs. Implement requisite meeting structure and ensure proper documentation / tracking is established for remote management.

- Manage Annie Aesthetic Operations Associate assigned to each clinic. Coach and train on management of clinics and various internal workstreams.

~~Strategic Planning & Execution~~

- For new acquisitions, lead the post-close integration, including the onboarding of clinic employees and Zenoti (EMR) implementation.

- Assist with developing cross-functional project plans, SOP’s, and checklists for day-to-day operations and larger workstreams such as Zenoti management, hiring, onboarding, training, inventory management etc.

- Use strategic frameworks and project management techniques to help guide people through uncertainty; manage multiple and potentially conflicting priorities; identify and manage complex dependencies.

~~Vendor Management & Compliance~~

- Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize our utilization of the software. Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue.

- Interface with the third party vendors for day-to-day needs of the clinic and ad-hoc items including: pharma / clinical, marketing, IT, maintenance / building management, etc.

- Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices.

Education / Experience

- Bachelor’s degree required

- 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.

**Skills / Abilities**

- Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization.

- Ability to operate in fast-paced, ambiguous environments with a focus on results.

- Track record of successfully managing multiple work streams and optimizing processes

- Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness

- Advanced user of Excel; EMR and/or CRM experience is a plus

- Technology integration experience is preferred

- Open to travel as required

**Benefits**

- Competitive compensation including salary, bonus, and equity

- Remote with travel to partner locations as needed. The Director will cover clinics on the Western US, so preference will be given to candidates living in the region.

- Health reimbursement plan

- 401K plan

- Flexible schedule

Director of Operations

Northeast Community Clinics (NECC) is a Federally Qualified Healthcare Center (FQHC) with a mission to provide comprehensive and quality healthcare in our multi-specialty clinics, we serve low-income, underserved and impoverished patients regardless of their ability to pay.

Our health care team is more than 400 strong, and we provide a continuum of wide-ranging health care through the promotion of disease prevention, education, and coordination of services. We are recognized as a premier FQHC provider under the Affordable Care Act. We tailor our services to the needs of each individual patient. 

At NECC, we offer competitive salary and benefit packages, professional development, and provide opportunities for growth and promotion. We believe that each of our employees plays a vital role in the execution of our mission. Management provides each team member with the environment to offer input on how to best serve our patients. 

If you are committed to excellent patient care and creating healthy communities, NECC is the place for you. Contact us at 626-457-8500 for more information or submit your resume to professionalrecruiter@necc.net.

Our Mission

Northeast Community Clinic’s mission is to provide comprehensive, quality healthcare in a culturally sensitive and linguistically competent manner to low-income, underserved, and indigent patients in the communities of the Los Angeles region, regardless of financial status.

As a 501(c)(3) nonprofit healthcare facility, NECC has provided primary healthcare services to the low-income residents of Los Angeles County since 1971, creating a wide range of influence on the health and well-being of the people it serves.

Industry: Hospitals and Health Care
Company Size: 201-500 employees

Northeast Community Clinic

**Description**

**Position Summary**

Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.

**Schedule**

- Flexible, may require some evening and weekends

**Primary Duties And Responsibilities**

- Work in practice management system database calendar for clinic site

- Accept and confirm patient appointments over the telephone

- Conduct outbound phone calls for follow-up appointments and reminder patient appointments

- Conduct patient care surveys for patient care reports

- Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan

- Update and maintain logs of patient phone calls and appointments

- Other duties as designated by Clinic Manager or Operations Director

**Secondary Duties And Responsibilities**

- Answers telephone, take messages, schedule appointments and provide general agency and/or program information

- Log calls for different departments

- Open and distribute mail accordingly.

**Qualifications**

**Minimum Requirements**

- Microsoft Office/Word/Excel/Outlook

- Excellent Communication Skills

- Excellent Customer Service Skills

- Bilingual English/Spanish required

- Ability to work as a team player and work independently

- Reliable transportation

- Must be able to travel from facility to facility

- This position requires 10% travel outside the local area.

**Required Education/Experience And/or Licensure/Certification**

- Medical Assistant Certificate or Certified Medical Assistant

- High school diploma or GED equivalent

- One (1) year minimum customer service experience, preferably in a medical setting

- Current BLS Certification

- Valid State Identification

- Must maintain active clinical privileges and meet all credentialing & privileging requirements at all times to include, but not limited to, regularly scheduled performance of clinical duties and maintain active and current applicable licenses, certification, diplomas and trainings.

- Commitment to goals and philosophy of Northeast Community Clinic

**Physical Requirements And Working Conditions**

- OSHA Category 1 – Involves exposure to blood, body fluids, or tissues.

- The work is majority of the time non-sedentary in nature.

- The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.

- Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.

Medical Assistant - Appointment Scheduler

Find Operations Director jobs in Los Angeles, CA with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.