Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe.

Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.

Industry: Security and Investigations
Company Size: 1,001-5,000 employees

Crisis24

Savvy Admin PROD

**About Crisis24**

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

**Who You Are**

Crisis24 – Private Strategic Group (PSG) is the gold standard in global protective services. We operate at the intersection of precision, discretion, and elite readiness, delivering world-class security solutions to high-profile clients, executives, and organizations across the globe. Our agents are not just security professionals, they are trusted protectors, trained to the same level of excellence as special forces and federal protective details. We are quiet professionals who stand ready, always.

**Who We're Looking For**

We seek a mission-driven protector, someone who embodies vigilance, integrity, and elite operational discipline. You are a security-minded professional with a sharp intellect, exceptional communication skills, and a deep commitment to safeguarding people and assets. You thrive in dynamic environments, adapt quickly to evolving threats, and operate with unwavering discretion.

Your background may include executive protection, emergency response, military, law enforcement, or corporate security. What sets you apart is your mindset: proactive, analytical, and always ready.

**YOUR MISSION**

**Responsibilities**

As an Executive Protection Agent, you will be a critical component of our executive protection and emergency response framework. You will operate with precision and professionalism, ensuring the safety of personnel, property, and proprietary information. Your responsibilities include:

- Executive Protection & Presence: Provide a visible, reassuring security presence for executives and staff, while delivering exceptional customer service.

- Threat Response: Act as a first responder to security threats, including active shooter scenarios, within the client’s office suite.

- Security Systems Oversight: Monitor and inspect physical security infrastructure; locks, cameras, access control systems to ensure operational integrity.

- Incident Reporting: Produce detailed, timely reports on security incidents and maintain clear communication with GSPS leadership.

- Advance & Support Operations: Assist protective agents in field operations, including advanced walkthroughs, secure transportation, and body coverage.

- Protocol Enforcement: Enforce company policies regarding access, photography, and sensitive areas with professionalism and authority.

- Emergency Protocol Execution: Follow GSPS protocols during emergencies, prioritizing the safety of executives, staff, and guests.

- Area Sweeps & Surveillance: Conduct regular security sweeps and live monitoring of surveillance systems.

- Team Integration: Collaborate with visiting security teams and facilities management to ensure seamless protective operations.

**What You Bring**

- Experience: Executive Protection, Emergency Response Teams (ERT), Protective Security Detail (PSD), or Residential Security Teams (RST)

**Certifications & Credentials**

- Valid California Guard Card, Exposed Firearm Permit REQUIRED

- U.S. Passport & Driver’s License

- High School Diploma or GED

- Completion of Executive Protection or Residential Security Academy preferred

- Abiltity to complete and pass a pre-hire Physical Readiness Test (PRT)

- Meet-and-Greet evaluation (dependent on client/location)

- Background Investigation & Random Drug Screening

**Skills & Attributes**

- Command presence and confidence under pressure

- Strong written and verbal communication skills

- Tactical awareness and emergency response capabilities

- Physical readiness and mental resilience

- Discretion, integrity, and professionalism

**Preferred Qualifications**

- Prior military, law enforcement, or ERT experience

- Specialized training in crisis management, emergency medicine, or incident response

- LEOSA/HR 218 or multi-state CCW permit

- Basic Life Support (AHA); CPR certification

- EMT license strongly considered, but not required

- Familiarity with Corporate and/or Residential Security Technologies, Tools and Processes

**Elite Benefits**

- Medical, Dental, Vision, and Life Insurance

- Competitive 401(k) with employer match

- Employee Assistance Program (EAP)

- Paid Time Off (PTO)

- Advanced tactical and protective training opportunities

**Operate at the Highest Level**

At Crisis24 – PSG, you are not just part of a team—you are part of a legacy of excellence. If you are ready to serve with honor, precision, and elite capability, we invite you to apply and join the ranks of the world’s most trusted protectors.

**Information Security**

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

**Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. **

Executive Protection - Field Agent and/or Hybrid RST Agent

People deserve to feel at home - even when they're not. 

At Reside, we help people feel at home by strictly vetting the safety, security, financial health and business practices of each and every one of our housing options. 

Reside is the leading provider of professionally operated and managed global alternative accommodations with a portfolio of premier hospitality and technology brands.

Our brands include:

- Managed global accommodations marketplace and end-to-end technology management platform: 3Sixty
- 30-year-old, Puget Sound-based, corporate housing industry leader: ABODA by Reside
- Rochester Minnesota’s premier high-rise: Broadway Plaza
- Manhattan’s 1920’s historical landmark:The Beekman Tower
- Furnished privatized military housing provider: OnBase Suites

Industry: Hospitality
Company Size: 51-200 employees

Reside

**Position Type: ** Full time

**Compensation: ** $25.63- $31.25 per hour

**Location: ** Reside Craftsman, A Wyndham Residence - 208 W. 8th Street, Los Angeles, CA 90014

**Schedule: ** Schedule will vary to accommodate business needs and will be posted in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

**Workdays Will Vary With Three Typical Shifts**

- Day Shift (typically from 7:00am - 3:30pm)

- Afternoon/Evening Shift (typically from 3:00pm - 11:30pm)

- Overnight Shift (typically 11:00pm - 7:30am)

**About Us**

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

**About The Job**

The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.

**What You’ll Be Doing**

- Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.

- Handle all check-ins, checkouts, and reservation processes accurately and efficiently.

- Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.

- Review and compile management reports, guest billings, and ledger transactions in a timely manner.

- Respond promptly to guest inquiries regarding services, facilities, and local attractions.

- Maintain proper operation of front desk systems and ensure adherence to property standards.

- Follow all cash handling, credit, and audit procedures in accordance with company policies.

- Maintain a clean and organized work area and ensure front desk and lobby standards are met.

- Attend all required meetings and training sessions, maintaining compliance with Reside standards.

- Support porterage and guest service functions when needed to exceed customer expectations.

- Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.

- Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.

- To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

**Supervisory Responsibilities**

- This position does not supervise any employees.

- May also provide cross-training for staff.

**Travel**

- This position could require minimal travel, up to 5% of the time.

**About You**

**What you’ll bring:**

- High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.

- One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).

- Computer proficiency required; experience with front office or property management systems preferred.

- Customer service experience strongly preferred.

**What We Are Looking For**

- Excellent verbal and written communication skills.

- Strong attention to detail and accuracy in handling financial transactions.

- Ability to prioritize tasks and work independently or as part of a team.

- Proficiency in basic arithmetic and comfort with financial data.

- Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.

- Professional appearance and demeanor consistent with company standards.

- Ability to maintain confidentiality of sensitive information.

- Willingness to cross-train and assist in other operational areas as needed.

**Work Environment**

This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.

**Physical Demands**

- Flexible and long hours may be required, including weekends, holidays, and overnight shifts.

- Light to sedentary work — occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items.

- Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.

**Total Rewards**

What’s in it for you:

- Competitive Pay

-  Commuter benefit

- Medical, Dental, and Vision Insurance

- 401k and Employer Match

- Paid Holidays and Vacation Time

- Quarterly and Annual Success Share Bonus

- Wyndham discount

- Volunteer Program

- Tuition Reimbursement Program

- Learning & Development Opportunities

- Employee Referral Program

- Employee Assistance Program

-

**The Fine Print**

**Work Authorization:**

The employee must be legally authorized to work in the United States.

**EEO Statement**

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

**Employment Verification**

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

**Background Checks**

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

**Reside is a drug-free workplace.**

- Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Front Desk Agent

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