Prolific is a technology company building the biggest pool of quality human data in the world—and the ultimate platform to access it.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from real, engaged participants—with a new study launched every 2 minutes.

Prolific has been ranked among the fastest-growing businesses in the Financial Times 1000 in 2025 & 2024 and the Deloitte Technology Fast 50 in 2023.

Industry: Software Development
Company Size: 51-200 employees

Prolific

Savvy Admin PROD

**AI & Machine Learning Engineer - AI Training**

**About Prolific**

Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.

~~The role~~

We're looking for **AI and Machine Learning Engineers ** to join our Expert Network to help train and evaluate the next generation of LLMs using deep technical expertise. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for AI tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to train and evaluate powerful AI models.

Researchers looking for your skills tend to pay up to **$80 per hour **. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

~~What you'll bring~~

- **Education: ** a BS, MS, or PhD in Computer Science, Artificial Intelligence, Robotics, or a related quantitative field with a focus on Machine Learning.

- **Professional Experience: ** experience building, deploying, or fine-tuning ML models in a production environment.

- **Deep Learning Mastery: ** professional-level understanding of neural network architectures (Transformers, CNNs, RNNs) and optimization techniques.

- **LLM Specialization: ** hands-on experience with Prompt Engineering, RLHF (Reinforcement Learning from Human Feedback), or RAG (Retrieval-Augmented Generation) workflows.

- **Technical Rigor: ** the ability to audit complex model logic, identify training data contamination, and evaluate mathematical proofs behind ML algorithms.

- **Analytical Critique: ** high attention to detail in spotting "hallucinations," biased outputs, or logical failures in AI-generated technical content.

~~What you'll be doing in the role~~

- **Evaluate LLM Architecture Logic: ** review AI-generated explanations of model architectures, loss functions, and backpropagation for technical accuracy.

- **Audit Code & Notebooks: ** validate ML-specific code (e.g., training loops, data preprocessing scripts, or model evaluations) for efficiency and correctness.

- **Refine RLHF Frameworks: ** provide the high-quality human feedback necessary to align models with human intent, safety, and helpfulness.

- **Analyze Model Reasoning: ** critically assess how an AI model navigates complex chain-of-thought (CoT) prompts and identify where the reasoning breaks down.

- **Benchmark Performance: ** conduct comparative testing between different model outputs based on specific technical taxonomies and performance metrics.

~~Key Technologies~~

- **Frameworks: ** expert proficiency in PyTorch or TensorFlow/Keras.

- **Language & Data: ** advanced Python (NumPy, Pandas, Scikit-learn) and experience with Hugging Face Transformers.

- **Cloud & MLOps: ** experience with AWS (SageMaker), Google Cloud (Vertex AI), or specialized tools like Weights & Biases and LangChain.

- **Vector Databases: ** familiarity with Pinecone, Milvus, or Weaviate for RAG evaluation.

~~Why Prolific is a great platform to join as a Participant~~

Joining our Expert Network will give you the chance to influence the AI models of the future using your professional expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.

Click here to apply directly - https://app.prolific.com/register/participant/waitlist/?campaign_code=C14EMWJI

~~Links to more information on Prolific~~

Website

Youtube

~~Privacy Statement~~

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.

AI Engineer/ML Engineer  - Senior Developers - AI Training - Long Beach, US

Astrix is the unrivaled market-leader in creating & delivering innovative strategies, solutions, and people to the life science community.  

Through world class people, process, and technology, Astrix works with clients to fundamentally improve business & scientific outcomes across many domains including the laboratory, clinical & regulatory, pharmacovigilance, R&D, and manufacturing. 

Founded by scientists to solve the unique challenges of the life science community, Astrix offers a growing array of strategic, application & platform, data transformation & analytics, change management, and staffing services designed to deliver immediate value to clients and solve their most complex technical and staffing challenges.

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

Astrix

~~Our client, a leading Biotech company, is looking for a skilled Senior Process Engineer to join their team in Rancho Dominguez, CA.~~

**Location: ** Rancho Dominguez, CA (100% Onsite)

**Job Type: ** 1 year contract (possibility of extension)

**Pay rate **: $90 - $110/hr. DOE

**Department: ** Engineering / Manufacturing Operations

**Position Summary**

We are seeking a highly motivated and experienced **Senior Process Engineer ** to support the stand-up of a contract manufacturing line for filter module production internationally. This individual will lead process development activities and manage the full technology transfer scope for end-to-end manufacturing processes between global sites.

This position requires a strong technical background in process engineering, process validation, and manufacturing support within regulated environments. The ideal candidate will bring hands-on experience with international tech transfers, filtration systems, and cross-functional project leadership within medical device, bioprocessing, or related manufacturing industries.

**Key Responsibilities**

- Lead multi-product engineering projects involving:

- Technology transfer

- Process development

- Process validation

- Manufacturing line implementation and improvements

- Drive end-to-end tech transfer activities between domestic and international manufacturing sites, including contract manufacturing partners internationally..

- Partner closely with global engineering and operations teams to support manufacturing equipment and process transfers.

- Support and oversee process development activities at contract manufacturing sites.

- Define, execute, and document:

- Process qualifications

- Equipment qualifications

- Material validations

- Author and maintain engineering documentation including:

- User Requirement Specifications (URS)

- Drawings and technical specifications

- Validation protocols and reports

- Change controls

- Process documentation

- Lead harmonization and standardization of manufacturing process documentation across sites.

- Serve as a Subject Matter Expert (SME) for filtration and bioprocess manufacturing systems.

- Identify and implement process improvements to enhance quality, scalability, efficiency, and compliance.

- Utilize statistical analysis tools to support validation, troubleshooting, and process optimization efforts.

- Mentor junior engineers and contribute to engineering best practices and training initiatives.

- Communicate project scope, timelines, risks, and progress updates to senior leadership and cross-functional stakeholders.

**Qualifications**

- Bachelor’s degree in Engineering or related technical discipline required.

- 7–10+ years of engineering experience, preferably within medical device or regulated manufacturing industries.

- Preference for candidates with senior-level experience on the higher end of the range.

- Process development and process validation

- International technology transfer projects

- Manufacturing equipment qualification

- Filtration systems, including:

- Hollow Fiber systems

- Flat Sheet Membranes

- GMP, ISO 9001, and/or ISO 13485 manufacturing environments

- Data analysis and process optimization

- Cross-functional project leadership in matrixed organizations

INDBH

Sr Process Engineer (Biotech)

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

Industry: Defense and Space Manufacturing
Company Size: 51-200 employees

True Anomaly

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

- Be the offset. We create asymmetric advantages with creativity and ingenuity

- What would it take? We challenge assumptions to deliver ambitious results

- It’s the people. Our team is our competitive advantage and we are better together

YOUR MISSION

As a Network Engineer, you will design, operate, and optimize the enterprise network that powers True Anomaly’s engineering, manufacturing, and cloud-connected environments. You’ll work across complex on-prem topologies, hybrid cloud connectivity, and secure networking architectures to ensure reliability, performance, and scalability.

You’ll be joining a rapidly growing environment where your expertise will directly influence the stability and performance of our mission-critical infrastructure.

**Responsibilities**

- Architect, deploy, and maintain enterprise network infrastructure including routing, switching, segmentation, VPN, and firewall services.

- Operate and support Palo Alto Networks firewalls and Juniper switching/routing platforms (or equivalent vendor experience).

- Build and maintain hybrid connectivity between on-prem environments and major cloud platforms (Azure, AWS, etc.).

- Troubleshoot complex networking issues including routing loops, BGP/OSPF behavior, latency, packet loss, and inter-VLAN connectivity.

- Manage network performance, capacity planning, telemetry, and monitoring.

- Implement and maintain network security practices including segmentation and firewall rule hygiene.

- Support compliance-driven requirements aligned to CMMC and contribute to environments where ITAR or FedRAMP considerations may be present (not core to the role).

- Participate in an on-call rotation for critical network escalations.

- Document architectures, change plans, diagrams, and runbooks.

- Collaborate with infrastructure, security, DevOps, and cloud engineering teams in a high-velocity, fast-moving environment.

**Qualifications**

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 5+ years of experience as a Network Engineer supporting enterprise-class environments.

- Strong knowledge of routing/switching protocols (BGP, OSPF, VLANs, VRFs, STP, DNS, DHCP).

- Hands-on experience with firewalls (Palo Alto preferred) and routing/switching (Juniper preferred).

- Experience supporting hybrid or cloud-connected networks (Azure, AWS, or GCP).

- Strong troubleshooting skills with packet captures, performance metrics, and logs.

- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

- Excellent communication, documentation, and cross-team collaboration skills.

- Familiarity with compliance-driven environments (CMMC, ITAR, FedRAMP) — helpful but not required.

- Availability to participate in an on-call rotation.

**Preferred Skills And Experience**

- Active or previously held TS/SCI clearance (preferred but not required).

- Experience with security-focused networking architectures or compliance programs (CMMC, ITAR, FedRAMP).

- Network automation or scripting experience (Python, Ansible, Terraform, or similar).

- Relevant certifications such as PCNSE, JNCIS/JNCIP, CCNP, or equivalent.

- Experience with SD-WAN, multi-site networking, or data center architectures.

- Experience in aerospace, defense, or high-security, compliance-heavy environments.

**Compensation**

- Colorado Base Salary: $100,000-$135,000

- California Base Salary: $105,000-$140,000

- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

~~Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.~~

**Additional Requirements**

- Work Location— this is a fully onsite role. Candidates must be based in or able to commute to our Denver or Long Beach office daily.

- Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.

- Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

Network Engineer

DMF brings a creative approach to lighting and offers industry-leading technology that sets the bar for performance, quality, and flexibility. Our in-house Research and Development team designs products that provide exceptional aesthetics and are modular, which allows our lights to adapt easily to a future room redesign. DMF LED lights produce accurate color rendering, smooth dimming, and have low power consumption. Our award-winning lighting complements and enhances how a room looks and feels. At DMF, we understand that light is more than illumination; light is what makes a space beautiful, useful and, ultimately, enjoyable. 

DMF stands behind our lighting with the DMF Promise which guarantees compatibility with lighting controls, access to advanced technical support and an industry-leading 10-year warranty.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 51-200 employees

DMF Lighting

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our marketing department for a Marketing Communications Manager.

- Pay range is $80,000 to $120,000 annually (based on skills/knowledge/experience)

- Location: onsite in Carson, CA

We are seeking a results-driven and creative Marketing Communications Manager to lead our B2B Marketing Strategy across our Commercial channel. The ideal candidate has a deep, demonstrated expertise of the commercial lighting industry and a proven track record of developing compelling content and campaigns that drive brand awareness, generate leads, and support the sales team. This role will report to the Senior Director of Commercial Growth and is crucial for shaping our brand's voice and ensuring consistent, impactful messaging across all mediums.

**Responsibilities **

- **Strategy & Planning **

- Develop and implement a comprehensive marketing and communications plan that aligns with company goals, strategic verticals, and product launch schedules targeting Rep Agents, Specifiers, End users, Distributors, and Electrical contractors.

- Conduct market research to identify target audiences, industry trends, organization associations, events, and competitive insights to inform messaging and campaign strategies.

- Collaborate with product development and sales teams to create effective end-to-end go-to-market strategies for new products and solutions.

- **Content Creation & Management **

- Lead the development and execution of high-quality, complex technical content for a B2B audience, including architects, engineers, designers, distributors, and contractors. This includes videos, case studies, white papers, blog posts, datasheets, website copy, and email campaigns.

- Manage the content calendar to ensure a consistent flow of fresh, engaging content across all platforms.

- Develop differentiated messaging and value-based content specific to the interests of strategic verticals

- **Digital & Traditional Marketing **

- Manage and oversee the company's website content, ensuring it is up-to-date, optimized for SEO, and reflects current brand messaging.

- Develop the social media strategy, creating and curating content for platforms like LinkedIn, Instagram, and other industry-specific channels.

- Plan and execute email marketing campaigns for lead nurturing and customer engagement.

- Manage public relations efforts, including reviewing press releases, building media relationships, and securing industry coverage.

- **Sales Enablement **

- Develop and manage sales collateral and tools that equip the sales team with the resources they need to effectively communicate the value of our products.

- **Analytics & Reporting **

- Track and analyze the performance of marketing communications initiatives using key metrics such as website traffic, lead generation, and social media engagement.

- Provide regular reports to leadership on campaign effectiveness and make data-driven recommendations for optimization.

This role is integral to driving business growth by ensuring the DMF brand and value proposition are consistently and compellingly communicated to our customers. The Marketing Communications Manager will build brand awareness, generate high-quality leads, foster customer engagement, and ultimately support the sales team's efforts.

**Requirements **

- Bachelor’s Degree in Marketing, Communications, Journalism, or a related field.

- 5- 10 years of experience in B2B marketing communications, preferably in the lighting, building materials, or a related technical industry. B2C marketing experience may also be considered if it has been product based and heavily focused on selling product value.

- A Non-Negotiable: Minimum of 3 years of experience proving an effective track record of communicating complex product value both through strategic verticals (hospitality, healthcare, education) or experience working with specialized sales channels (Rep Agents, Architectural Product Specifiers, or Distributors)

- Exceptional writing, editing, and verbal communication skills with the ability to translate complex technical information into clear, compelling messaging.

- Proven experience in content creation across various formats (web, print, video, etc.).

- Strong organizational skills, including multitasking and time-management, with the ability to meet tight deadlines.

- Advanced Proficiency with digital marketing tools and platforms (e.g., Hubspot, social media management tools, Google Analytics, and SEO Platforms).

- Specific experience managing agency scope-of-work and mulit-channel paid media budgets is highly desirable

- A collaborative and proactive team player with the ability to work effectively with cross-functional teams.

- Knowledge of lighting industry standards, technology (e.g., LED, controls), and design principles is highly desirable.

Marketing Communications Manager

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

- Be the offset. We create asymmetric advantages with creativity and ingenuity

- What would it take? We challenge assumptions to deliver ambitious results

- It’s the people. Our team is our competitive advantage and we are better together

**YOUR MISSION**

- We are revolutionizing spacecraft systems and are searching for candidates passionate about hands-on engineering and advancing new technologies in space. As a Spacecraft Mechanical Production Engineer you will have the opportunity to develop, implement, and optimize the production processes for mechanical structures and mechanism systems for multiple vehicles types at True Anomaly. You will directly coordinate with engineers, technicians, and others to create optimized designs and bring them into reality to fly and operate in space.

**Responsibilities**

- Support the setup and scaling of spacecraft mechanical manufacturing capabilities for developmental programs and rate production.

- Develop work instructions for the assembly, integration, and test of structural subsystems, mechanisms, deployables, and related ground support equipment and tooling.

- Directly support production on the floor to ensure efficient build of mechanical hardware, addressing bottlenecks and troubleshooting technical issues as needed.

- Generate and resolve non-compliance reports for mechanical hardware, conducting root cause investigations and implementing corrective actions.

- Oversee calibration and certification of mechanical ground support equipment including fixtures, lifting devices, and test equipment

- Drive process improvements and corrective actions to increase the efficiency and reliability of mechanical hardware manufacturing.

- Collaborate with design engineering to provide manufacturability feedback and contribute to technical documentation, including drawings, process flows, and test specifications.

**Qualifications**

- Bachelor’s degree in aerospace, mechanical engineering, or related technical discipline.

- Years of relevant experience in mechanical or manufacturing engineering for aerospace, defense, or high-reliability systems in line with engineering level.

- Experience with PLM, MES, configuration and data management controls and systems.

- Experience working to AS9100 process and standards.

- Hands-on experience with mechanical component fabrication, assembly, and testing including precision fastening, bonding, and surface treatment processes.

**Preferred Skills And Experience**

- Experience in the design, manufacturing, and testing of spacecraft mechanical components (e.g., structures, panels, mechanisms, deployables, separation systems).

- Direct experience in spacecraft or launch vehicle structural integration, with an emphasis on precision alignment and interface control.

- Background in spacecraft mechanical or structural environmental and qualification testing (vibration, acoustic, thermal).

- Experience building and producing classified hardware in SCIF’s or SAP facilities.

**Compensation**

Base Salary:

- Production Engineer 1: $70,000-$95,000

- Production Engineer 2: $80,000-$105,000

- Production Engineer 3: $95,000-$130,000

- Senior Production Engineer: $120,000-$165,000

**Equity + Benefits ** including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

~~Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.~~

**Additional Requirements**

- Work Location—Successful candidates will be located near Long Beach, CA. While we observe a hybrid work environment, some work must be done on site.

- Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.

- Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

Spacecraft Mechanical Production Engineer

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

- Be the offset. We create asymmetric advantages with creativity and ingenuity

- What would it take? We challenge assumptions to deliver ambitious results

- It’s the people. Our team is our competitive advantage and we are better together

**YOUR MISSION**

We are revolutionizing spacecraft systems and are searching for candidates passionate about hands-on engineering and advancing new technologies in space propulsion and fluid systems. As a Propulsion / Fluids Production Engineer you will have the opportunity to develop, implement, and optimize the production processes for propulsion and fluids systems for multiple vehicles types at True Anomaly. You will directly coordinate with engineers, technicians, and others to create optimized designs and bring them into reality to fly and operate in space.

**Responsibilities**

- Support the setup and scaling of spacecraft propulsion and fluid systems manufacturing capabilities for developmental programs and rate production.

- Develop work instructions for the assembly, integration, and test of propulsion subsystems, fluids subsystems, ground support equipment, and related tooling.

- Directly support production on the floor to ensure efficient build of propulsion and fluid system hardware, addressing bottlenecks and troubleshooting technical issues as needed.

- Generate and resolve non-compliance reports for propulsion and fluid system hardware, conducting root cause investigations and implementing corrective actions.

- Oversee calibration and certification of fluid ground support equipment relevant to propulsion and other fluids subsystems.

- Drive process improvements and corrective actions to increase the efficiency and reliability of propulsion and fluid system hardware manufacturing.

- Collaborate with design engineering to provide manufacturability feedback and contribute to technical documentation, including drawings, process flows, and test specifications.

**Qualifications**

- Bachelor’s degree in aerospace, mechanical, chemical engineering, or related technical discipline.

- Years of relevant experience in propulsion or fluid systems engineering for aerospace, defense, or high-reliability systems in line with engineering level.

- Experience with PLM, MES, configuration and data management controls and systems.

- Experience working to AS9100 process and standards.

- Hands-on experience with propulsion or fluid system component fabrication, assembly, and testing.

**Preferred Skills And Experience**

- Experience in the design, manufacturing, and testing of propulsion components (e.g., thrusters, valves, tanks, feed systems, environmental control units).

- Direct experience in spacecraft or launch vehicle integration, with an emphasis on fluid and propellant systems.

- Background in spacecraft or propulsion system environmental or qualification testing.

- Experience building and producing classified hardware in SCIF’s or SAP facilities.

**Compensation**

Base Salary:

- Production Engineer 1: $70,000-$95,000

- Production Engineer 2: $80,000-$105,000

- Production Engineer 3: $95,000-$130,000

- Senior Production Engineer: $120,000-$165,000

**Equity + Benefits ** including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

~~Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.~~

**Additional Requirements**

- Work Location—Successful candidates will be located near Long Beach, CA. While we observe a hybrid work environment, some work must be done on site.

- Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.

- Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

Propulsion/Fluids Production Engineer

LifeMD is a telehealth company that provides a high-quality, cost-effective, and convenient way to access primary and specialized healthcare from the comfort of one’s home. 

We believe the traditional model of healthcare is outdated. With LifeMD, there's no longer a need to visit a doctor's office, travel to a pharmacy, or return for follow-up care and prescription refills. We save patients time, effort, and money, and aim to encourage more individuals to get the medical care they need.

We’re accomplishing this by applying our collective expertise in marketing, medicine, and technology. We’ve integrated a 50-state affiliated medical group, extensive pharmacy network, diagnostic testing capabilities, electronic medical records system, and service call center into our proprietary technology platform — purpose-built to improve the patient experience.

Since inception, our affiliated healthcare providers have completed over 1.3M virtual consults for more than 200 conditions. Our growing faction of patients seek our help for primary care, men’s and women’s health, weight management, hormone therapy, and more. 

For more information, please visit LifeMD.com.

Industry: Wellness and Fitness Services
Company Size: 201-500 employees

LifeMD

**About us **

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it's a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

**About the role **

LifeMD is seeking an experienced IT Support Specialist, Level 3 to join our Information Technology team. In this role you will serve as the highest tier of internal technical support, acting as the final escalation point for complex and critical incidents that Level 1 and Level 2 support cannot resolve. You will bring deep expertise in enterprise networking, infrastructure, cloud platforms, identity systems, and security operations.

In addition to core L3 support responsibilities, you will serve as LifeMD's primary Jira administrator, owning the configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. You will partner closely with engineering, security, and operations leadership to maintain system reliability and compliance across LifeMD's telehealth platform.

~~**Core Responsibilities: ** ~~

- **Advanced Technical Support & Incident Resolution: ** Serve as the final escalation point for complex issues from L1 and L2 support teams, owning expert-level diagnosis and resolution through to closure. Investigate and resolve critical incidents spanning IT infrastructure, enterprise networking, cloud platforms (AWS), enterprise applications, and security systems. Lead root cause analysis for major incidents, producing post-incident reports with corrective action plans. Participate in on-call rotations for Severity 1 and Severity 2 incidents outside of standard business hours.

- **Advanced Network Troubleshooting: ** Perform in-depth network diagnostics including packet capture and protocol analysis (Wireshark or equivalent), routing and switching diagnostics (BGP, OSPF, VLANs, spanning tree), firewall rule review, VPN connectivity failures, and DNS/DHCP resolution issues.

- Systems Administration & Infrastructure Support: Administer and support enterprise IT systems including identity platforms (Active Directory, Okta), endpoint management (MDM), and SaaS applications. Manage and troubleshoot complex networking issues at an infrastructure level. Support AWS cloud infrastructure including EC2, S3, IAM, and CloudWatch. Coordinate with Information Security on vulnerability remediation, access control reviews, and security incident response.

- **Jira Administration: **Serve as LifeMD's primary Jira administrator, owning configuration, governance, and ongoing optimization of Jira Software and Jira Service Management. Design and manage projects, boards, workflows, permission schemes, and issue type configurations. Build and maintain automation rules, administer user access controls, manage integrations with Confluence, Slack, and GitHub, and develop dashboards and reports providing visibility into SLA compliance and incident trends. Evaluate and deploy plugins and marketplace apps; maintain governance documentation aligned with ITIL best practices.

- **Process Improvement & Documentation: ** Identify systemic gaps in support operations and translate findings into actionable process improvements. Develop and maintain knowledge base articles, runbooks, and SOPs for L1 and L2 teams. Contribute to ITSM process development — incident, change, and problem management — in alignment with ITIL standards.

- **Stakeholder Communication & Collaboration: **Communicate proactively with end users, IT leadership, and cross-functional stakeholders on incident status, resolution timelines, and planned maintenance. Partner with IT leadership to ensure Jira configuration and ITSM tooling stay aligned with organizational governance objectives.

**Requirements**

~~**Basic Qualifications: ** ~~

- **Technical Skills: **

- Advanced network troubleshooting proficiency: packet capture and protocol analysis, routing and switching diagnostics (BGP, OSPF, VLANs, spanning tree), firewall rule analysis, VPN diagnostics, DNS/DHCP failure resolution.

- Strong knowledge of enterprise IT infrastructure including identity platforms (Active Directory, Okta), endpoint management, and cloud platforms (AWS preferred).

- Expert-level Jira administration (Jira Software and Jira Service Management), including workflows, permission schemes, automation rules, and integrations. Atlassian certifications (ACP-120, ACP-420, or equivalent) strongly preferred.

- Experience with ITSM frameworks and best practices, particularly ITIL (Foundation certification preferred).

- Scripting proficiency in Python, PowerShell, or Bash for systems administration and automation tasks.

- Hands-on experience with AWS services including EC2, S3, IAM, and CloudWatch.

- Familiarity with CI/CD pipelines, GitHub, and DevOps toolchains as they relate to IT support handoffs.

- Familiarity with AI-assisted IT operations tools is an advantage.

- Prior experience in healthcare IT or a regulated industry; familiarity with HIPAA compliance requirements is a plus.

- **Soft Skills: **

- Structured, methodical approach to diagnosis and problem-solving under pressure.

- Strong written and verbal communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

- Ability to manage multiple high-priority incidents simultaneously without losing resolution quality.

- High sense of ownership, accountability, and proactive follow-through.

- Collaborative mindset with the ability to work across engineering, security, and operations functions.

- Customer-centric approach with a genuine commitment to end-user experience.

- **Experience and Qualifications: **

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

- Minimum 5 years of progressive IT support experience, with at least 2 years in an L3 or senior IT support capacity.

- Minimum 2 years of hands-on Jira administration experience in an enterprise environment.

- Atlassian certifications (ACP-120, ACP-420, or equivalent) strongly preferred.

- ITIL Foundation certification preferred; advanced ITIL certifications a plus.

**Benefits**

- Salary Range: $80,000-$100,000

- Health Care Plan (Medical, Dental & Vision)

- Retirement Plan (Roth 401k)

- Life Insurance (Basic, Voluntary & AD&D)

- Unlimited PTO Policy

- Paid Holidays

- Short Term & Long Term Disability

- Training & Development

IT Support Specialist - L3

Find Engineer jobs in Long Beach, CA with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.