Dans le monde entier, les hommes méritent des emplois enrichissants et créatifs.
Chez BALYO, nous pensons que les mouvements de palettes chez les industriels et sites de fabrication devraient être confiés à des robots entièrement autonomes.

Pour concrétiser cette ambition, BALYO transforme des chariots de manutention manuels en robots autonomes, grâce à sa technologie propriétaire Driven by Balyo™.
Notre système de géo-navigation permet aux véhicules équipés de se localiser et de naviguer en totale autonomie à l’intérieur des bâtiments, sans nécessiter d'infrastructure supplémentaire.

Pour accélérer la conversion du marché de la manutention vers l'autonomie, BALYO a conclu deux partenariats mondiaux avec Kion Group AG (maison mère de la société Fenwick-Linde) et Hyster-Yale Group. Une gamme
complète de robots, disponibles dans le monde entier, a été développée pour la quasi-totalité des applications traditionnelles de stockage : robots-tracteurs, -transpalettes, -gerbeurs, -mât rétractable et -VNA.
BALYO et ses filiales à Boston et Singapour servent des clients en Amérique, en Europe et en Asie-Pacifique.

La société est cotée sur Euronext depuis 2017 et son chiffre d'affaires a atteint 21,7 millions d'euros en 2020. Pour plus d’informations, visitez www.balyo.com.

Industry: Fabrication de machines d’automatisation
Company Size: 51-200 employés

BALYO

Savvy Admin PROD

**About the Company **

Balyo is a global company that produces and installs robotic lift trucks for industrial material handling. Balyo was started in France in 2005 and expanded to North America in 2013 with its US headquarters in Woburn, MA. Our technology is some of the most advanced on the market and our products lead the world in their capabilities. Think high-lift applications to 17m (55’) and you will realize that Balyo is at the technology forefront.

Balyo is partnered with two leading manufacturers of forklifts and other material handling devices: Hyster-Yale Group and Linde Material Handling. Balyo outfits these standard products with our advanced technology to automate their functions. We partner with the OEM’s and local dealers to deliver service to the users of our technology.

**Office Culture **

The Balyo US team is a small and tight-knit one. We are unencumbered by titles and org charts; we will do anything to support each other at the drop of a hat and we are looking for a candidate with that same mindset. The Service Technician is a key member of our small team.

**Location **

The position is home based in the Lititz (PA) area with some travel expected, mainly in the US (with possible international travel), depending on the location of projects.

**Technical Support Specialist **

In this customer facing role, your main responsibliities will be to ensure after-sales maintenance

operations support on our robots installed at customers sites within the Americas Region. You will provide hardware technical support for Customers, Dealer Technicans, Integraton and OEM

partners.

Key duties:

- Provide telephone troubleshooting guidance functioning as second and third level support

- Document action plans and final resolutions for a support service provided

- Provide on the job training (OJT) as necessary

- Perform the robot retrofits and upgrades as necessary

Qualifications

- High school diploma or equivalent, Associates Degree Preferred

- Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems

- Ability to read and understand electrical schematics.

- Good written/verbal communication and customer care skills.

- Valid driver's license and ability to safely operate lift trucks.

- Certified Forklift Technicians desired but not required

- Experience with C- C++ Matlab Python highly desired

**#Visa or long term working authorization are required for this job **

**#Balyo is an equal opportunity employer **

Service technician

Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world. We are leaders in price, service, and sharing our vast industry knowledge with our customers. Our distribution centers, located across the United States, allow us to serve both North American and international customers quickly, with many items ready to ship within one business day!
 
As well as providing quality goods and exemplary customer service, we pride ourselves on being a fulfilling company at which to start, or continue, your career. WebstaurantStore.com has a team of skilled distribution center employees, developers, programmers, content writers, technical and customer support staff, and purchasers working together to ensure we are providing the best for our customers. Thanks to the hard work and innovative ideas of our employees, WebstaurantStore has been repeatedly ranked as one of the fastest growing companies in Pennsylvania. We would love for you to find your next job with us!

Industry: Wholesale
Company Size: 5,001-10,000 employees

WebstaurantStore

**Job Summary**

WebstaurantStore, a division of Clark Associates, is looking for candidates to join our company as an Inside Service Technician on the Ready Kitchen Warranty team.

The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills. We are looking to expand our team with an Inside Service Technician who will interact directly with in-field service techs to provide friendly, efficient, and accurate solutions for food service equipment and refrigeration repairs.

Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday

60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday

**Responsibilities**

- Provide advanced customer service and troubleshooting assistance with field service technicians via phone and email

- Utilize equipment service manuals, wiring diagrams, and personal experience to help diagnose and repair equipment of over 1,000 different SKUs from both hot and cold-side

- Handle call volume of ~150 per week

- Support service coordinators with equipment-related questions

- Recommend manufacturing changes based on equipment failure trends

- Document and make recommendations for changes that may need to be made on content that has been created for all end-users of Clark Associates’ privately labeled equipment: Technical Service Manuals, Customer User Guides, and Service FAQs and common troubleshooting issues by equipment type

Physical Requirements

- Work is performed while sitting/standing and interfacing with a personal computer.

- Requires the ability to communicate effectively using speech, vision, and hearing.

- Requires the regular use of hands for simple grasping and fine manipulations.

- Requires occasional bending, squatting, crawling, climbing, and reaching.

- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

**Remote Work Qualifications**

- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

- Access to a home router and modem.

- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).

- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.

- The desire and ability to work and communicate with other team members via chat, webcam, etc.

- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

**Experience**

- 5+ yrs of experience in electric, gas, and refrigeration food service equipment

- CFESA certified strongly preferred

- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required

- Consistent 75mbps download/10mbps upload internet speeds are required

- The ability to work a training schedule of 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period

- The ability to work 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

- Adept at communicating effectively with a variety of audiences

Education

- Associate Degree or Diploma in HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) from an accredited institution.

- EPA Certification required

Desired Traits & Skills

You'll be a great fit if you:

- Exude problem-solving skills & technical proficiency - you can effectively and efficiently identify, diagnose, and resolve technical issues & you have in-depth knowledge of refrigeration systems and food service equipment, with a strong understanding of their operation, maintenance, and troubleshooting.

- Seek to understand – you ask great questions and listen empathetically.

- Thrive on collaboration – you make connections naturally and communicate effectively with a variety of audiences.

- Communicate with influence - whether you're speaking with teammates, service partners, or customers, you earn their trust.

- Find the path forward – when addressing an unexpected issue, you identify the root cause and take proactive steps to resolve it.

- Bring a team-first mindset and intrinsic motivation for excellence.

- Take initiative and hold yourself accountable for results.

- Embrace technology and learn new systems quickly.

- Thrive in a flexible, fast-changing environment.

**Company Overview**

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

**Benefits**

- Medical

- Vision

- Dental

- PTO

- Paid Maternity Leave

- Paid Parental Leave

- Life Insurance

- Disability

- Dependent Care FSA

- 401(k) matching

- Employee Assistance Program

- Wellness Incentives

- Company Discounts

- AT&T & Verizon Discount

- Bonus Opportunities

- Accident Insurance

- Critical Illness Insurance

- Adoption Assistance

Available at HQ Locations Only

- On-Site Fitness Centers

- Dog-friendly Offices

Food Service Equipment Technical Specialist (Remote)

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