The Donovan's Venom is a 501(c)(3) nonprofit organization.  Our mission is to bring the transformative power of music, arts, and entertainment to those who need it the most. 

Founded in 2014, our organization believes in the extraordinary power of the arts to uplift and create positive change. Since our inception, we have been actively engaged in making music and the arts accessible to all. We are the driving force behind several impactful initiatives like providing music scholarships, community service, hosting toy drives, and benefit concerts to improve the morale of our communities.

Our unique name, "Venom," symbolizes the resilience and infectious positivity that we use to drive profound transformation. We firmly believe that everyone has the potential to make a positive impact, and we're determined to empower individuals to unleash their own "venom" for the greater good.

Industry: Non-profit Organizations
Company Size: 11-50 employees

The Donovan's Venom 501c3

Savvy Admin PROD

The Donovan's Venom, INC. Is a non-profit 501(c)(3) tax exempt organization dedicated to taking music, art, and entertainment to those who need it the most. The Donovan's Venom, INC. Caters to no particular individual(s) yet pledges relief to impaired or deprived individuals who are in need of musical,visual, comedic, and-or any alternative forms of liberation-through fine art & entertainment. The Donovan's Venom INC. Gives its resources to individuals who don't have the means or access.

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**IT Support Specialist**

**The Donovan’s Venom**

Remote | Technology – IT Operations | Volunteer

**We’re Building — And People Need Support That Works**

The Donovan’s Venom is growing.

More people.

More tools.

More systems.

And when something breaks —

everything slows down.

We are seeking an **IT Support Specialist ** to provide frontline technical support and ensure our teams can work without disruption.

Because when people are supported —

they can do their best work.

**The Role**

This role serves as the **first point of contact for technical support ** across the organization.

You will troubleshoot issues, support users, and ensure systems and tools are working effectively.

You are not just answering questions.

You are **keeping the organization moving **.

This role focuses on **problem-solving, responsiveness, and user experience **, ensuring issues are resolved quickly and efficiently.

**What You’ll Own**

**Technical Support & Help Desk**

-

- Provide support for

- Google Workspace

- Collaboration tools

- Internal systems and applications

- Respond to user requests and resolve issues quickly

**Ticket Management & Issue Tracking**

-

- Manage support requests through ticketing systems

- Prioritize issues based on urgency and impact

- Track, document, and follow up on all requests

**User Account & Access Support**

-

- Assist with

- Account setup

- Password resets

- Access issues

- Coordinate with Systems Administrator when needed

**Troubleshooting & Problem Resolution**

-

- Diagnose technical issues and identify root causes

- Provide solutions or workarounds

- Escalate complex issues appropriately

**User Guidance & Support**

-

- Help users understand and navigate systems

- Provide basic training and troubleshooting guidance

- Support onboarding for new volunteers

**Collaboration with IT Teams**

-

- Work with

- Systems Administrators

- IT Operations Manager

- Applications teams

- Ensure smooth escalation and issue resolution

**Documentation & Knowledge Sharing**

-

- Document common issues and solutions

- Contribute to knowledge base and user guides

- Improve clarity and accessibility of support resources

**Onboarding & Offboarding Support**

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- Help new users get access to systems

- Support removal or updates of access during offboarding

- Coordinate with HR and IT teams

**Monitoring & Feedback**

-

- Identify recurring issues and patterns

- Provide feedback to improve systems and tools

- Recommend improvements to user experience

**Continuous Improvement**

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- Stay updated on tools and systems

- Improve support processes and response times

- Maintain a strong service mindset

**Who This Is For**

This role is for someone who

-

- Enjoys helping people solve problems

- Is patient, responsive, and detail-oriented

- Can troubleshoot issues quickly and effectively

- Communicates clearly with both technical and non-technical users

- Thrives in a fast-paced, support-focused environment

**Qualifications**

**Required**

-

- 1–3 years of experience in IT support or related roles (or equivalent experience)

- Basic to intermediate knowledge of

- Google Workspace

- Collaboration tools

- Strong troubleshooting and problem-solving skills

**Preferred**

-

- Experience in help desk or support environments

- Familiarity with ticketing systems

- Experience working in remote teams

- Experience in nonprofit or volunteer organizations

**Commitment**

-

- 6–10 hours per week

- Flexible schedule (with responsiveness to support requests)

- Fully remote

**What You’ll Gain**

-

- Hands-on experience in IT support and troubleshooting

- Exposure to real-world system and user challenges

- Opportunity to improve systems and user experience

- Development in communication and technical support skills

**Application Requirements (Read Carefully)**

We are supporting in real time.

To ensure alignment

-

- You must be able to start within 14 days

- You must complete the full application

- You must be responsive to support needs

**Important Disclaimer**

This is a volunteer role.

We are onboarding individuals who are ready to contribute immediately.

**Please only apply if you are prepared to begin within the next 14 days. **

IT Support Specialist – Volunteer Role

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