Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes its Dartmouth Cancer Center, one of only 51 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, including the Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital and clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Windsor, VT, and Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Dartmouth Health

Savvy Admin PROD

We are looking for candidates with hospital Supply Chain experience with current or prior positions that are Director level and above.

This is a hybrid remote position with weekly onsite work in the Supply Chain department/System. Dartmouth Health is located in the state of NH.

The Supply Chain Senior Director of Procure-to-Pay Operations leads the design, implementation, and continuous improvement of the health system’s end-to-end procurement and payment processes, driving transactional excellence across the procure-to-pay function. This role partners with system leaders to increase automation and efficiency, including expanding touchless purchase orders, advancing EDI transactions, reducing match exceptions, and standardizing electronic invoicing and payment practices. The Senior Director integrates process optimization, technology enablement, and workforce strategies to enhance performance, leveraging ERP capabilities to support implementation, training, and sustained process improvement. This position applies deep expertise in healthcare supply chain operations, labor and systems management, and data-driven decision-making to strengthen operational effectiveness, improve financial outcomes, and ensure consistent, scalable processes across the enterprise, while effectively communicating progress and results to stakeholders at all levels of the organization.

- Leads the system’s day-to-day Procure-to-Pay operations, including workforce management, performance oversight, KPI development and adherence, and budget accountability, while establishing and enforcing standardized procurement policies and procedures.

- Drives transactional excellence and innovation by partnering with cross-functional stakeholders to optimize purchasing and payment processes, including increasing automation, touchless transactions, and EDI utilization while reducing exceptions.

- Analyzes business needs and translates them into clear functional and technical requirements, conducting feasibility assessments and ensuring alignment with organizational priorities.

- Develops and executes communication strategies and reporting frameworks, providing regular updates on departmental performance, initiatives, and project status to stakeholders at all levels.

- Establishes departmental goals, success metrics, and performance standards, ensuring adherence to protocols, procedures, and project plans, including defined deliverables and acceptance criteria.

- Leads and coordinates multiple concurrent projects across the Health System, ensuring effective planning, execution, documentation, and timely completion of initiatives.

- Develops, implements, and sustains performance improvement strategies, tools, and best practices, identifying dependencies and resolving critical path and operational issues.

- Provides leadership, direction, and support to team members, fostering a culture of accountability, continuous improvement, and adaptability while ensuring awareness of operational changes and decisions.

- Builds and maintains collaborative relationships with internal stakeholders, including executive leadership, to advance strategic initiatives, support data-driven decision-making, and align on high-value business objectives.

- Develops and manages Procure-to-Pay metrics, KPIs, and SLAs; ensures adherence to quality standards and operational documentation; promotes scalable and innovative solutions, considering existing and new technology trends.

- Performs other duties as assigned or required.

- Bachelor’s degree in Business Administration or a related field required; equivalent combination of education and experience may be considered.

- Minimum of seven (7) years of experience in supply chain, data management, or Procure-to-Pay operations within large, complex, or matrixed organizations.

- Demonstrated knowledge of healthcare supply chain operations, including strategic sourcing, contracting, logistics, distribution, vendor management, and Procure-to-Pay processes.

- Experience with ERP systems and related technologies supporting inventory, contract management, and financial operations.

- Strong financial and analytical acumen, including experience with cost analysis, budgeting, forecasting, and supplier/market evaluation.

- Proven ability to apply analytical, evaluative, and problem-solving skills to complex operational and system challenges, exercising sound judgment with minimal supervision.

- Advanced proficiency in Microsoft Excel and standard business applications, with the ability to develop reports, analyze data, and support decision-making.

- Excellent communication, planning, and organizational skills, with the ability to manage competing priorities and operate effectively in a fast-paced, evolving environment.

- Demonstrated ability to lead initiatives, influence stakeholders, and support business transformation through data-driven and process-focused solutions.

- None

Supply Chain Senior Director Procure to Pay

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