Mascoma Bank is a mutually owned bank and not for sale. With no shareholders to please, we are committed to remaining independent and to re-investing profits in our community. Our first priority has always been—and always will be—you, our customers. We are different than other banks and give you the security of a long-term relationship. We make sure you can pick up the phone and get things done locally with people who make decisions on your behalf. At Mascoma Savings Bank, we’re putting you first, today and tomorrow.

With 25 locations through the Connecticut River Valley in New Hampshire and Vermont.  Incorporated in 1899. We strive to provide exceptional customer service while improving the lives of our customers and our community.  We are a full service bank offering a wide array of financial services including deposit products, loans, commercial banking, insurance, and wealth management.  We also offer a wide range of automated services to provide access to your accounts 24/7, including internet banking, person to person payments, mobile deposits, and cash management products.  

Please consider Mascoma Savings Bank for your financial needs.  We look forward to serving you.

Member FDIC       Equal Housing Lender

Industry: Banking
Company Size: 201-500 employees

Mascoma Bank

Savvy Admin PROD

**Description**

Join us this summer! Our Retail Banker role is a temporary opportunity in the Upper Valley of Vermont and New Hampshire, expected to take place during summer 2026.

This position is primarily responsible for accurately and efficiently processing and recording routine transactions for Mascoma Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Retail Bankers must also promote and advise on the Mascoma Bank’s products and services.

**Essential Functions**

-  Processes a variety of customer-initiated transactions to include:

- Cashing checks in accordance with check cashing policy

-  Making deposits for commercial and non-commercial customers, ensuring the proper endorsement on negotiable instruments within these deposits.

- Adheres to Bank standards for fund availability and places holds on customer accounts when applicable

- Accepts and processes all types of loan payments relative to mortgages and personal loans.

- Issues cash advances.

- Issues money orders, official checks, bonds and other negotiable instruments in accordance with established policies.

- Reconciles cash and transactions each day using a Proof system of ins and outs. Adheres to the "teller balancing guidelines", reports results through submission of teller electronic balancing, and maintains currency and coin in drawer within established levels.

- Input and follow up with customer information using Synapsys on a daily basis.

-  Adheres to Sales and Service Standards and the Banks Purpose and Values by:

- Demonstrating continuously a helpful, friendly, positive attitude

- Good communication skills for interacting with customers (internally and externally).

- Initiate conversations with customers to introduce products and services.

- Build and enhance customer relationships by cross-selling bank products and making referrals across business lines, making goals.

- Continually strive to create a “WOW” experience for customers (internal and external)

- Generate options for customer situations.

- Make reasonable decisions based on customer needs and relationships.

-  Maintains neat and orderly work area and insures that all negotiable items and confidential records are properly secured.

-  Understands bank robbery procedure and other bank security policies.

-  Attends appropriate training programs as made available by the bank.

6 )Maintains awareness of the Community Reinvestment Act (CRA).

- Location of CRA statement in branch lobby.

- Location of CRA folder in branch office.

- Name of MB’s CRA Officer.

- Location of entire CRA file for MB.

-  Adheres to the Banks Policy and Procedures, the CIP Program and BSA.

- Interview customer to insure customer security and safety.

- Notify management of potential security concerns.

- Verify customer information using “Work With Persons” when handling large currency transactions.

-  Endorses and participates in the Bank’s Programs including: Stakeholders and Situational Leadership

-  Adheres to the Secret Shop Standards

-  Adheres to and upholds all written policies and procedures of the Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.

**Nonessential Functions Of Position**

- Service and supplies ATM as scheduled.

- Performs additional duties as requested.

**Requirements**

**What You'll Need**

- High school diploma or equivalent

- Ability to use and working knowledge of computers/strong keyboarding skills

- Good interpersonal communication

- Able to maintain confidentiality and privacy

- Professional appearance; grooming and dress consistent with MSB appearance policy

- Flexibility in job schedules including Saturday and early morning drive-up hours and work locations

**Physical Demands/Working Conditions**

- Must be able to lift or transport up to 25 pounds on their own or 50 pounds with another person (accommodations can be made as needed)

- Varied work with a normal expenditure of energy and little or no unusual physical effort?

- May involve incidental business machine operations

- Work involves intermittent periods of stationary positioning and traversing

- Working conditions include well-lit and well-ventilated areas

**Core Competencies**

**Collaborates- **Building partnerships and working collaboratively with others to meet shared

**Objectives **: understanding how interactions with colleagues ultimately impact the customer.

**Interpersonal Skills **– Relating openly and comfortably with diverse groups of people.

**Communicates Effectively **– Communicating clearly and in a way that supports the needs of different audiences

**Connects Work to Our Customers **– Understanding how work impacts our external customer and consistently making data-driven decisions, avoiding assumptions about customer needs.

**Action Oriented **– Acting on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

**Courageously Challenges and Questions **– Challenging the status quo by asking questions and challenging existing processes; seeking out diverse opinions and ideas.

**Self-Leadership **– Asking for the direction and support needed to grow and be challenged.

~~If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!~~

**Why Mascoma Bank?**

- Strong culture of belonging with a team that values creativity, new perspectives, and innovation.

- Community first minded. We care about our employees and the communities we serve.

- Competitive compensation.

- Flexible work environment with onsite, remote and hybrid opportunities.

- Career development and internal career mentorship.

**Background and Credit Check**

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

**Please note **: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

**Our Commitment to Belonging!**

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

~~**Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.** ~~Salary Description

$20.00/hour

Retail Banker

The single word that defines the work experience at King Arthur Baking Company: PRIDE. Pride in being a 100% employee-owned business, pride in being a B Corporation and a member of the 1% for the Planet, pride in providing superior baking products to passionate customers, and pride in being part of an organization that fully lives its mission to “inspire connections and community by spreading the joy of baking”.  With generous benefits and 40 hours of paid volunteer time each year, King Arthur employee-owners believe in using baking as a force for social and environmental good.  Long recognized as one of the best employers in Vermont, the King Arthur workplace is an open and safe environment where transparency and communication are of the utmost value. King Arthur employee-owners are encouraged to be inquisitive and authentic.  Promoting from within wherever possible, King Arthur considers all roles to be absolutely critical to its overall success as a company, noting that “integrity and quality are baked into our core!” King Arthur employee-owners know they are trusted to show up each day living and communicating the company’s values and helping to embody the company’s vision.  In turn, they experience the joy and pride in being part of an employee-owned company, where the thoughtful decision has been made to invite each employee to the ownership table. To all of you future employee-owners, your seat awaits you!

Industry: Food and Beverage Services
Company Size: 201-500 employees

King Arthur Baking Company

**Meet Us: ** King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

**The Position: ** The **Customer Support Specialist II ** is the primary point of contact for our customers, assisting them with orders, inquiries, technical issues, and providing exceptional service to ensure their satisfaction. Responsibilities include resolving customer concerns efficiently, managing customer accounts, and collaborating with other departments to ensure swift resolution of issues.

**The Benefits: **Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. **But here's what makes us different: ** 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

**The Location: ** Hybrid combining working from home, and onsite in White River Junction VT roughly 3 days per quarter, with the option to work onsite weekly. **Ideal candidates will be located within a 2-hour drive of our offices.**

**The Schedule: **This is a full-time 40-hour per week position, requiring availability at least one weekend day and one evening shift per week.

**The Pay: ** $18.73 to $19.77 per hour worked; commensurate with experience.

**Essential Duties And Responsibilities**

Provide exemplary service to a diverse customer base, in a fast-paced environment, across voice and multiple digital channels.

- Use effective problem-solving skills to provide a 1st contact resolution and a high level of satisfaction in all customer interactions.

- Create and modify customer orders and account information, using a combination of software.

- Assist customer registration for on-demand, live online, or in person Baking School classes.

- Assist customers navigating our website; troubleshoot and solve related technical issues.

- Be a brand ambassador; educating customers about our history, products, values, and our impact.

- Additional tasks and responsibilities as necessary/assigned

**Education And Experience**

3+ years in customer service, retail, sales, hospitality, or other related field

**Competencies**

**Communication Skills: ** Exceptional verbal and written communication skills are essential for effectively interacting with customers to understand their needs and convey information clearly and accurately.

**Problem-Solving Ability: ** Strong problem-solving skills enable you to analyze complex situations, identify root causes of issues, and develop creative solutions to address customer concerns promptly and effectively.

**Empathy and Patience: ** Demonstrating empathy and patience is crucial for building rapport with customers and diffusing tense situations. Understanding and addressing customer frustrations with a compassionate approach can turn negative experiences into positive outcomes.

**Team Collaboration: ** The ability to collaborate effectively with internal teams is essential for resolving customer issues that require cross-functional coordination. Being able to communicate customer feedback and insights to relevant departments ensures a seamless customer experience and contributes to overall company success.

**Physical Requirements/Work Environment/Safety**

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Physical requirements

This role consistently uses standard office equipment such as computers and phones.

Ability to work at a computer for extended periods of time.

- Work environment

Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes. This role operates in a professional office environment or at a home office where most work is performed at a desk using multiple monitors and headsets. Remote work environment that meets KAB standards for work.

- Safety

Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.

Participates in safety and compliance training and safety and health programs.

**Supervisory Responsibility**

- N/A

**Travel**

- Travel to White River Jct., Vermont 3 days per quarter.

**Environment**

- Adhere to company-wide green norms, look for ways to reduce, reuse, recycle

- Educate oneself on King Arthur Baking environmental campaigns

- Strive to continually improve and implement new processes to reduce our environmental impact

**Uniform**

- Business Casual

**Other Duties**

- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

**There's room at our table for you! Apply today.**

**Equal Employment Opportunity Employer**

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

- Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.

Customer Support Specialist II

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