Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.  

A part of the Tata group, India's largest multinational business group, TCS has over 603,305 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com   

*Caution against fraudulent job offers*: TCS doesn't charge any fee throughout the recruitment process. Refer here: on.tcs.com/3i9X5BU

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

Tata Consultancy Services

Savvy Admin PROD

**Job Description**

DMust Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities

-  Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

-  Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

-  Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

-  Deployment of device drivers and windows patch updates

-  Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

-  Manage the Security compliance health status of end user workstations

-  Working knowledge of enterprise Ticketing tool like ServiceNow

-  Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

-  Adjust configuration options as required to resolve defects identified while performing corrective action on a device

-  Investigate desktop level incidents and identify root causes to be able to provide solutions.

-  Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

-  Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot

-  L2 Workstations operational support

-  Monitor and report on User experience.

-  Report on Workstation image deployments and patch compliance metrics

Salary Range $60,000-$65,000 years

**TCS Employee Benefits Summary**

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

**Qualifications: **BACHELOR OF COMPUTER SCIENCE

Desktop And Mobility Support

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