At Aristocrat Interactive, we recognize the joy of play and innovate to offer more gaming experiences across various platforms. Our goal is to be the leading global provider in the regulated Real Money Gaming (RMG) industry, setting new standards for service, quality, and responsibility.

Following the merger of Anaxi and NeoGames Group, we have united our global teams under a new brand. This empowers us to inspire our employees, delight customers and partners, and shape the future of connected gaming in the rapidly growing online RMG industry.

Aristocrat Interactive comprises five go-to-market segments that collectively serve the entire spectrum of the online RMG industry:

Gaming Systems

iLottery

iGaming & Sports

iGaming White Label

Content & Aggregation

Industry: Gambling Facilities and Casinos
Company Size: 1,001-5,000 employees

Aristocrat Interactive

Savvy Admin PROD

Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!

**What You'll Do **

- Provide information and process inquiries about accounts, products, and services.

- Troubleshoot technical issues related to computer, tablet, and cell phone applications.

- Handle inbound calls, real-time chat, emails, and make outgoing calls.

- Communicate special marketing offers to VIP customers.

- Offer feedback on service failures or customer feedback.

- Uphold customer confidentiality and promote what we value.

- Stay updated on protocols and work towards set goals and targets of 70 contacts daily.

- Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

**What We're Looking For **

- 0-2 years of inbound/support call center experience preferred.

- At least 21 years old with a High School diploma or equivalent experience; some college preferred.

- Excellent written and verbal communication skills.

- Ability to work a hybrid schedule with reliable internet and pass an internet speed test.

- Able to travel to the office for at least 50% of scheduled shifts.

- Must be camera-ready while working.

- Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.

- Experienced with troubleshooting computers, smartphones, and tablets.

- Strong verbal, interpersonal, and written communication skills.

- Diligent with strong grammatical and typing/data entry skills.

- Able to work independently with initiative and discretion.

- Thrive in a fast-paced, dynamic environment while maintaining high customer service.

- Organized with excellent time-management skills.

- Previous technical support experience is an asset.

**Company Summary**

**Aristocrat Interactive**

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

**About Aristocrat**

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to ~~bring joy to life through the power of play ~~.

**Our Values **

- All about the Player

- Talent Unleashed

- Collective Brilliance

- Good Business Good Citizen

**Travel Expectations**

None

**Pay Range**

$18.00 - $24.70 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

**Additional Information**

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

~~At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. ~~

Call Center Representative

Every day the contributions and achievements of State of Michigan employees have a direct impact on over 10 million Michiganders across the state. If you're looking for a fulfilling career in state government that can make a real difference in the lives of others, you can find your place working with us. We have opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more.

Join our team for an:
- Opportunity to make a difference
- Challenging and rewarding work
- Competitive salaries
- Fun working environment
- Great benefits (community service, vacation and sick leave, paid holidays, paid parental leave, longevity bonuses)
- Job stability and career advancement
- Flexible alternative and remote work schedules
- Tuition discounts and student loan forgiveness
- Professional development/training
- Employee discount plan

With positions in over 18 state departments, your perfect career fit is waiting for you at the State of Michigan. 

From urban centers to beach towns to the great outdoors, the opportunities are endless in Pure Michigan. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. 

Ready to join our team? Visit www.Michigan.gov/Employment to search hundreds of state job openings by key word, job type, location, department, job category, salary and more.

The State of Michigan is an Equal Opportunity Employer. We aim to recruit, hire, develop, and retain a diverse and high performing workforce. Our  diversity helps drive our creative and effective problem solving, mutual respect, teamwork, and effective communication with the people we serve. 

Follow us on social media at www.Michigan.gov/SocialMedia and search hashtag #MiGovJobs for updates from state agencies.

Industry: Government Administration
Company Size: 10,001+ employees

State of Michigan

**Job Description**

**The Michigan Department of Corrections is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran Friendly Employer.**

MDOC is proud to employ nearly 1,500 veterans and actively serving military members across the department. The Department has many benefits and services available to support our military and veteran employees, spouses, and families. Learn more about what makes MDOC a Gold-Level Veteran Friendly Employer **here .**

Responsible for actively selling MSI’s products and services to both current and potential customers. Assists in obtaining product or marketing information as necessary. Objective is to maximize sales of MSI products while minimizing cost of sales. Provide follow up service to customer requests. Required to attend trade shows and conferences (in state and out of state), set up and take down MSI booth. Responsible for coordinating with manufacturing operations and serving as a liaison between customers and factory operations.

The sales territory covers the entire State of Michigan.

Extensive travel, overnight stays and some weekends may be required.

This position will be required to visit operations that are inside the secure perimeter of Correctional Facilities.

This position may be performed remotely based on MSI needs.

View job specification here .

**View Experienced-level Position Description Here .**

View Advanced-level position description here .

**Required Education And Experience**

**Education**

Possession of a bachelor's degree in any major.

**Experience**

Promotional Agent 9

No specific type or amount is required.

Promotional Agent 10

One year of professional experience providing professional promotional agent services equivalent to a Promotional Agent 9.

Promotional Agent P11

Two years of professional experience providing professional promotional agent services equivalent to a Promotional Agent, including one year equivalent to a Promotional Agent 10.

Promotional Agent 12

Three years of professional experience providing professional promotional agent services equivalent to a Promotional Agent, including one year equivalent to a Promotional Agent P11.

**Alternate Education And Experience**

**Educational Substitution**

College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

**Promotional Agent 9 - 12**

Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

**Promotional Agent (Departmental Trainee) 9**

**Education-**

Educational level typically acquired through completion of high school.

**Experience-**

Four years of experience as an advanced 9-level worker in an ECP Group One classification.

OR

Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.

OR

Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.

OR

Two years of experience as a first-line supervisor in an ECP Group Three classification.

OR

One year of experience as a second-line supervisor in an ECP Group Three classification.

- Paraprofessional classifications are those requiring an associate’s degree or two years of college.

Educational Substitution-College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

**Additional Requirements And Information**

- Skills in direct sales, preferably including sales of a wide variety of products to various customers with diverse locations.

- Knowledge of basic marketing and sales research.

- Knowledge of, strategizing targets and professional presentation in all regards.

- Knowledge of advertising methods and techniques.

- Knowledge of outlets for services, products or commodities.

- Knowledge of the production, manufacturing, and distribution requirements of major types of firms.

- Ability to establish and maintain effective working relationships with individuals, communities, and organizations.

- Ability to represent the agency in business and governmental contacts at the state, national and international levels.

- Ability to interpret and explain departmental services and programs.

- Knowledge of the types of informational media appropriate to the work.

- Ability to maintain favorable public relations.

- Ability to maintain records and prepare reports and correspondence related to the work.

- Ability to communicate effectively with others.

- Please attach a cover letter and resume'. Failure to do so may result in you being screened out of the interview process. ***Position has the possibility of being hybrid up to 50%. There is an expectation that minimum of the first 2 weeks will be worked in-office, to assist in learning the position. This is subject to change to be consistent with remote work expectations.

**All required documents must be attached and submitted at the time of application for further consideration. Applications must be submitted through NEOGOV to be considered. Interested applicants who are attaching transcripts must attach a copy of your **official college transcripts indicating the specific type of degree earned and the conferred/graduation date. More information regarding what constitutes an official transcript can be found here . (un-official or web-based transcripts will not be accepted)

If you have questions or need assistance uploading and/or attaching your documents, please call the Office of Career Services toll free at 1-800-788-1766.

**The Department of Corrections may screen out job applicants who have been convicted of a felony in accordance with Public Act 191 of 2017 . Applicants who have been convicted of a misdemeanor or felony are ineligible for employment with the Department of Corrections until satisfactory completion of any sentence imposed, including parole or probation.**

- REQUIRED INFORMATION: Employment in the state classified service demands a high degree of loyalty and imposes high ethical standards on employees to ensure the integrity of state government and maintain effective services. All employees must meet these ethical standards and all appointing authorities are obligated to enforce these ethical standards. As part of this effort all employees are required to report any possible conflict of interest, please review the information and be prepared to respond to questions related to the information in your application. Ethical Standards and Conduct (Note: you do not need to fill out the form)

**IMPORTANT: New hires to the MDOC along with previous MDOC employees that are returning after being away from the department for more than two years will complete Non-Custody New Employee Training (NCNET) either 40 hours or 80 hours of initial in-person training based on their level of offender contact and job classification. All new employees will complete additional online training to successfully complete their non-custody new employee training.**

**Accommodations**

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

Promotional Agent (9-12) and TRAINEE

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