Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names.

With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications. 
 
Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business. 

To view our terms of use, visit https://www.bridgestoneamericas.com/en/terms-of-use.

Industry: Motor Vehicle Manufacturing
Company Size: 10,001+ employees

Bridgestone Americas

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**Company Overview**

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

**Job Category**

Retail

**Position Summary**

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.

Pay Range: $18.40 - $27.49

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**Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.**

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**Responsibilities**

**Hybrid Role**

- Customer service, sales, customer issue resolution- 75%.

- Basic vehicle service tasks, oil, tires, fluids- 25%.

- Store operations, opening/closing, inventory, displays- as needed basis.

**Growth and career development role**

- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.

- Learn all aspects of store operations and flex between front/back shop tasks.

**Minimum Qualifications**

- High School Diploma or equivalent.

- Valid automobile driver's license.

- Customer service and career growth mindset.

- Ability to learn and perform basic vehicle service tasks.

- Ability to learn and operate store systems.

**Preferred Qualifications**

- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.

- Previous consumer retail sales experience.

- Previous automotive experience a plus.

- Previous management/supervisory experience a plus.

**Our Crew Knows Benefits**

- Medical, Dental and Vision – Starting day 1 for all our teammates

- Paid vacation and holidays

- On-the-job training and company-funded ASE certifications

- Flexible work schedule

- 401(k) match

- On demand pay (daily pay) program available

**OUR VALUES GIVE BACK TO YOU**

- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.

- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

**At Bridgestone, you are Free to Be**

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

**What We Offer**

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

- A supportive and engaging onboarding experience to ensure a smooth transition into our team.

- The opportunity to develop and grow, through training and regular mentorship.

- Corporate Social Responsibility activities.

- A truly global, dynamic and challenging work environment.

- Agility and work/life effectiveness and your long-term well-being.

- A diverse and inclusive team.

~~Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.~~

**Employment Eligibility**

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Sales and Service Technician

WillScot Mobile Mini is now WillScot. North America’s largest space solution provider. #RightFromTheStart

Industry: Construction
Company Size: 1,001-5,000 employees

WillScot

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative ﬂexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

**About The Job**

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

**What You'll Be Doing**

Operations

- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator

- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.

- Employs timely and clear communication to all branch employees

- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.

- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)

- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.

- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.

- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.

- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.

- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

Production

- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.

- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.

- Issue and track vendor purchase orders

- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.

- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.

- Other duties as assigned.

Customer Service

- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.

- Ensure On Time Deliveries, Returns, Relocations and Service

- Drives high levels of product quality (First Time Quality)

- Commercial readiness through operations excellence.

**Requirements**

**EDUCATION AND QUALIFICATIONS:**

- High school diploma, GED, or 3 years of applicable experience

- 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot

- Experience managing a unit or departmental budget. OR 2 years of experience with WillScot

- MS Office/Excel/Word/Outlook experience

- Ability follow direction and meet deadlines in a fast-paced environment

- Experience applying creativity to problem-solving

- Build sustainable relationships and trust with vendors through open, proactive communication

- Ability to effectively manage multiple, changing priorities in a fast-paced environment

**Preferred**

- Bachelors degree

- Experience working with customers

- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting

Personal Characteristics

- Lead by example through living our values:

- Dedicated to Health & Safety

- Committed to Inclusion & Diversity

- Driven to Excellence

- Trustworthy & Reliable

- Devoted to Our Customers

- Community Focused

This posting is for a(n) Existing Position.

~~Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.~~

Base Wage Range: $127,100.00 - $178,000.00

~~Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.~~

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

Branch Operations Manager V

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