Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. We call this “The Spirit of Opportunity,” and it motivates each and every business decision that is made.
As one of America’s leading suppliers of materials for residential and commercial construction, Winsupply Inc. owns a majority equity stake in more than 660 local companies across the United States. Collectively, Winsupply is known as "The Winsupply Family of Companies" and includes Win-branded locations, Noland Company, Carr Supply, APCO, and other acquired regional suppliers.  
Contractors across America rely on Winsupply to provide business solutions and materials in plumbing and heating; hydronics; pipes, valves and fittings; HVAC and refrigeration; electrical; fastening hardware; waterworks and utility; pumps; turf irrigation and landscape; and fire system fabrication. Follow Winsupply on Facebook, Twitter, LinkedIn, YouTube and Instagram.

Industry: Wholesale
Company Size: 1,001-5,000 employees

Winsupply

Savvy Admin PROD

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

**Job Description**

**About the Job**

Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.

Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 650 businesses nationwide. Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover. WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year. In this role, you will help ensure WSS’ profitability is protected by ensuring all claims are filed timely and accurately with our vendor partners, in compliance with their required processes

**Key Job Responsibilities By Assigned Service Sector**

- Vendor Claim Backs

- Calculate and file claim backs with all vendor partners, in compliance with their policies and procedures, on all vendor job quotes, as well as special price allowances, honored on Distribution Center purchases

- Maintain accurate list of negotiated vendor claim agreements and ensure completeness of filings

- Drive consistency in format to standard WSS template, and build internal, automated reporting

- Ensure internal recordkeeping is accurate, as well as complete collection of open claim backs

- Review related, open credits and debits to ensure application

- Monitor vendor charges / charge backs / deductions, verify accuracy, and invoice denied claims

- Vendor Claim Filings

- Maintain accurate process document understanding of vendor claim filing requirements in addition to debit memos written

- Ensure 1:1 claim filing per debit memo on all requiring vendors and that filings are complete and accurate with all necessary support

- Work with Dedicated Service Specialists and Distribution Center personnel to obtain supporting photographs and other information

- Manage vendor disputes on all filed claims and respond to all inquiries / requests for additional information related to debit memos written; ensure compliance to WSS vendor policies

- Processing Compliance and Excellency

- Develop WSS / Winsupply operational and system expertise, including knowledge of internal ERP system

- Maintain proper documentation on all matters; communicate identified process improvements

- All other duties as assigned

**Competencies for Success**

Detail oriented; analytical / critical thinking; data analysis; effective communication; customer-focused mindset; deadline driven.

**Qualifications**

Associate’s Degree in Accounting, Finance, Business or related field. In lieu of degree, relevant experience considered. Experience in wholesale industry a plus. Proficient with office technology and software

**Additional Information**

**Physical Demands**

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

- Sitting for extended periods of time

- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

- Ability to work a non-traditional schedule and be on-call for emergency situations

- May need to travel occasionally

**We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws. **

Claims Processing Specialist

WELCOME TO IMPACT RECRUITMENT SERVICES

We're a first-class recruitment service for temp or perm jobs in Industrial, Commercial, Supply Chain, Logistics & Manufacturing, Technical & Engineering. Located in Northampton, Wellingborough, Corby and Peterborough and recruiting for businesses all over the beautiful county of Northamptonshire and the incredible city of Peterborough. 

We provide temporary and permanent recruitment services, plus onsite account management, across the following sectors:
1) Commercial
2) Supply Chain
3) Technical & Engineering
4) Industrial

Working with many big brands and leading businesses, we have established a strong reputation for quality of service and excellent customer satisfaction.  

People are our business and our team is our prized asset. We work in partnership with our clients to deliver an exceptionally high quality of service, driving business performance and efficiencies.  For our candidates, this means they can be confident of achieving the right roles for them.  We are more than just a recruitment agency, providing relevant employment law and HR support for free.

Visit www.impactrecruitment.co.uk, call on 01604 239555 email us at info@impactrecruitment.co.uk for more information. 

Book a free consultation here: https://calendly.com/impactrecruitmentservices/discovery-call

Industry: Staffing and Recruiting
Company Size: 11-50 employees

Impact Recruitment

Locations:

Kettering, Northamptonshire

**Salary**

£35000 - £45000 per annum

**Description**

**Customer Onboarding Specialist (Software Implementation & Training)**

📍 Kettering (Hybrid - 3 days WFH)

💰 £35,000 - £45,000 DOE

🕒 Monday to Friday, 9:00am - 5:00pm

We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services.

The business is entering an exciting period of transformation, redeveloping its core platform from a legacy system to a modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform.

This role sits within the bereavement services software sector, working closely with organisations responsible for sensitive and essential public services. Experience within bereavement services, crematorium management, cemetery administration, funeral services, or related software environments would be highly advantageous.

**The Opportunity**

This is a hands-on, customer-facing role focused on onboarding, implementation, and training. You'll ensure customers are successfully set up, trained, and supported as they transition onto the new software platform.

Working closely with an experienced onboarding and IT team, you'll support live implementations and migrations, with genuine progression opportunities into Customer Success or leadership roles as the business continues to scale.

The role would suit someone who enjoys structure, process improvement, and guiding customers through change, particularly within traditional or public sector environments.

**What You'll Be Doing**

- Supporting and coordinating customer onboarding and software implementations

- Delivering structured training sessions remotely and occasionally onsite

- Supporting data migration from legacy systems to the new platform

- Creating user-friendly training guides and documentation

- Coordinating rollout plans and tracking implementation timelines

- Acting as a key point of contact for customer queries during onboarding

- Supporting software adoption within public sector and traditional environments

- Gathering customer feedback and contributing to product improvements

- Supporting sales teams with demos and technical input where required

- Helping improve onboarding processes and delivery efficiency

- Working closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform

**What We're Looking For**

This role requires someone with strong customer-facing experience working with software systems. You may come from onboarding, implementation, customer success, application support, or software training environments.

**Essential Experience**

- Experience in a customer-facing software role (SaaS, IT systems, or business software)

- Background in onboarding, implementation, training, or software support

- Experience delivering training sessions to customers or end users

- Strong communication skills with the ability to support non-technical users

- Ability to coordinate multiple onboarding activities and timelines

- Confident managing customer feedback and resolving issues professionally

**Highly Desirable**

- Experience within bereavement services, funeral services, crematorium or cemetery administration software

- Exposure to Customer Success or Implementation environments

- Experience supporting data migration or system rollout projects

- Experience working with public sector or traditional industries

- Ability to create structured training materials and documentation

- Proactive, organised, and solutions-focused approach

**The Type Of Person Who Will Succeed Here**

This opportunity will suit someone who enjoys customer-focused software roles where communication, organisation, and process are key. You'll likely enjoy simplifying systems for end users, managing onboarding journeys, and seeing projects through from start to finish.

It will also appeal to someone looking for progression into a future Customer Success or leadership role within a business investing heavily in its product and customer growth.

Candidates who understand the operational nature of bereavement services, or who have supported software users within local authorities or funeral-related environments, are likely to adapt particularly well.

**The Environment**

- Small, supportive, and experienced team

- Hybrid working (3 days remote, 2 days office-based)

- Long-standing public sector customer base

- Strong focus on improving systems, processes, and customer experience

- Opportunity to work within a specialist software business supporting essential bereavement and funeral services across the UK

If you're currently working within software onboarding, implementation, training, or customer success and are looking for a role where you can genuinely influence the customer experience of a new platform rollout, this could be an excellent next step.

~~Impact Recruitment are a recruitment agency working on behalf of our client ~~

Customer Onboarding Specialist (Software)

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