World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Using data-driven analytics, our advisors innovate new products and solutions tailored to clients’ needs across insurance and bonds, employee benefits, retirement plans, wealth management services, private client services, and payroll & HR solutions. 

We have advisors in dozens of niche markets, and we cater to specialized industries such as agribusiness, associations, construction, entertainment & recreation, healthcare, hospitality, manufacturing, public/nonprofit, professional services, real estate, retail, self-storage facilities, and transportation.

With the backing and expertise of a comprehensive network of specialists, our colleagues build trusted relationships with our clients that deliver real-world results.

Industry: Insurance
Company Size: 1,001-5,000 employees

World Insurance Associates LLC

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**Company Overview**

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

**Position Summary**

IT Support Level II must have proficient technical knowledge and be able to confidently and effectively communicate with users to understand problems and explain their solutions. The ideal candidate will be Customer-oriented and patient in their interaction with users who are not technically inclined.

**Primary Responsibilities**

Provide technical assistance and support for incoming helpdesk tickets and escalations with issues related to computer systems, software, security and hardware. Effectively respond to tickets in person or over the phone. Document solutions and advise team on training recommendations to cut down on tickets. Train computer users when possible. Fast-paced and user-demanding environment

- Proficiency in Vendor and Asset Management/Active Directory / Azure / Entra, Intune & Autopilot, O365 Administrator Console, Exchange Administrator Console, Windows 10/11, Network & Printer Troubleshooting, and Hardware Setup and build outs.

- Critical Thinking/Minded

- In office, with hybrid available after 120 days.

- Self-driven, willing to make calls when needed and able to take direction as well as prioritizing tasks as requested

- Serving as the first and second point of contact for employees seeking technical assistance through the helpdesk ticketing system.

- Doesn’t buckle under pressure and can stay levelheaded.

- Performing remote troubleshooting through diagnostic techniques and pertinent questions

- Determining the best solution based on the issue through research in past tickets, google and user details provided.

- Ability to see through user ticket details or lack of and can ask the right critical questions.

- Walk the employee through the problem-solving process

- Direct/Escalate unresolved issues to the next level of support personnel

- Provide accurate information on IT products or services

- Ticket quality over quantity, treat tickets like a detailed work log which in the end provides support to colleagues who may run into similar issues.

- Keep IT documentation up to date.

- Close helpdesk tickets upon resolution and in a timely manner

- Follow-up and update employee status and information

- Adhere to the outlined ticket SLA

- Pass on any feedback or suggestions to IT Management

- Identify and suggest possible improvements to procedures

- Rotating On Call Support as outlined in the 2026 calendar year

- Support M&A integration process as needed and or outlined by team members

- 30% + of travel to various regional WIA offices will be required within reason and availability.

**Equal Employment Opportunity**

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**To Executive Search Firms and Staffing Agencies**

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

**Compensation**

This is a New Jersey based position with a competitive benefits package. The base salary ranges from $55,000 to $65,000, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: https://www.worldinsurance.com/careers.

IT Support Technician II

**Company Overview**

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

**Position Summary**

The Broking Consultant is responsible for providing expert advice to clients, analyzing their insurance needs, and recommending suitable coverage options. This role is responsible for broking all lines of property & casualty insurance in an effort to increase the Company’s market share in commercial businesses and organizations through an in-depth knowledge of insurance risks and markets. Will also be responsible for leading the renewal, tender and prospecting processes

**Primary Responsibilities**

- Perform the services of a Property and Casualty Insurance Broker for all lines of coverage

- Advise and execute on the placement strategy of new and renewal P&C programs on behalf of existing and new clients in collaboration with the Client Advisor and service team.

- Execute coverage placement strategy within required timeframe.

- Analyze and review insurance programs for clients to determine optimum program including structure, pricing, terms and conditions for both new and renewal business.

- Help with the development of new and innovative solutions for the Commercial Lines Practice

- Develop, maintain, and expand strong, collaborative relationships with Trading Partners including direct insurance companies, intermediaries, and alternative risk facilities.

- Aid in the development of Broking Associates and Specialists on the team, provide mentorship and guidance.

- Work as a team member and collaborate with other colleagues within the team.

- Execute corporate Trading Partner strategy and influence other team members to do same.

- Possess knowledge of Benchmarking and Loss Analysis, facilitate delivering these resources to support client retention and new client acquisition.

**Position Specific Skills/Qualifications**

**Work Experience**

**Required**

- 8-10+ years’ experience in Commercial Property & Casualty with a comprehensive understanding of insurance coverages

**Professional Licenses/Certifications**

**Required**

- Must hold state Property & Casualty insurance license.

**Essential Skills/Competencies**

- Project/process management discipline and follow-through

- Compelling deductive reasoning skills

- Substantial inter-personal skills and associate engagement expertise

- Effective listening and communication skills

- Collaborative nature

- Action-oriented, ambitious, initiative-taker

- Analytical and creative thinker

- Commitment to continuous learning and development

- Good understanding of complex property and casualty insurance programs, risk management, and alternative risk structures

- Purposeful, results-driven, competitive, tenacious desire to win

- Understands how to identify and apply corporate resources to achieve optimal outcomes for clients and prospective clients

- Knowledgeable of the global insurance marketplace and keeps current with changing marketplace landscape

- Strong ability to influence and negotiate with trading partner peers, and achieve optimal outcomes for clients and prospective clients

**Education**

**Required**

- High School Diploma or equivalent experience.

**Physical Demands & Working Conditions**

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

**Equal Employment Opportunity**

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**To Executive Search Firms and Staffing Agencies**

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

**Compensation**

This position is located in New Jersey/NY Metro. The base salary for this position at the time of this posting may range from $88,900 to $109,800. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit https://www.worldinsurance.com/careers for more details.

Commercial Lines Broking Consultant

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