Mii amo is your path to seek in and naturally discover a world of vibrant health and wellbeing. Through timeless-inspired methods, our intuitive team will guide you to feel, hear, trust and embrace the power that lives within you. 

We are honored to be part of the Relais & Châteaux family of properties.

Industry: Hospitality
Company Size: 51-200 employees

Mii amo, a destination spa

Savvy Admin PROD

**The Company And The Resort**

**Tanzerra Resorts ** is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

**The Tides Inn ** is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Makers Space (for artistic activities), its own marina, and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

**Job Summary**

The Guest Service Agent will represent the resort throughout all stages of the guest's experience. The Guest Service Agent will welcome the guest at check-in and expedite the processing of their account at departure. The Guest Services Agent will provide prompt and courteous assistance to resort guests and future guests to ensure an exceptional guest experience.

**Essential Functions And Responsibilities**

- Regular and reliable attendance is an essential function of this role.

- Address guest questions and concerns promptly and effectively.

- Maintain a high level of customer service with everyone.

- Check-in and/or check-out guests efficiently.

- Verify guest information, address, credit card signature, rate, and length of stay.

- Obtain appropriate credit card authorization for the guest's stay.

- Post additional charges to guest accounts during their stay.

- Know room locations, types of rooms available, room rates, and slip rates.

- Exemplify the Tides Inn's high standard of hospitality to all guests.

- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possess a working knowledge of the reservations department.

- Maintain key control and key security for guest room keys.

- Know how to use front office equipment.

- Follow procedures for issuing and closing safe deposit boxes used by guests.

- Complete other projects assigned by the Guest Services Manager.

- Attend monthly meetings and all scheduled one-on-one meetings.

- Use proper mail, package, and message handling procedures.

- Coordinate guest room maintenance work with the engineering, maintenance, and housekeeping departments.

- Report any unusual occurrences or requests to the Manager, Director of Operations, or Manager on Duty (M.O.D.).

- Know all safety and emergency procedures and be aware of accident prevention policies.

- Handle guest complaints courteously, offer solutions, and follow through to a satisfactory conclusion.

- Adjust, where appropriate, any charge that a guest questions and record it for the accounting department.

- Document and communicate effectively.

- Perform other duties as assigned.

**Core Competencies**

**Individual Contributor Role**

- Customer Focus

- Dealing with Ambiguity

- Functional & Technical Skills

- Action Oriented

- Self Development

**Qualifications**

- High school degree or equivalent required.

- Prior hotel/resort front desk experience preferred.

- Must be able to work weekends and holidays.

- Must have strong organizational skills.

- Excellent written and verbal communication skills.

- Able to perform and prioritize multiple tasks with ease.

- Strong computer skills preferred.

- Strong guest and team member relations skills.

- Familiarity with hospitality computer software such as Maestro, Oracle, Executech, etc. preferred.

**Physical Requirements**

**Work Environment: ** Work is primarily performed in an indoor hotel public-space environment; navigation of the property, both indoors and outdoors, in varying weather conditions.

**Equipment Used: ** Computer, phone, intercom.

- 100% standing with occasional walking and bending.

- Lifting/carrying up to 20 lbs.

- Hearing and manual dexterity required.

- Distance vision of 1–3 feet.

- Must have exceptional communication and telephone skills.

**Driving Requirements: ** Golf cart, guest vehicles, transportation of others (motor vehicle record monitoring may be required).

**NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.**

We offer a **comprehensive benefits package ** for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an **Equal Opportunity Employer **. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Guest Services Agent

Surrounded by the awe-inspiring red rocks of Sedona's Boynton Canyon, Enchantment combines luxury and connection to nature. Discover outdoor adventures, poolside relaxation, access to the world-class Mii amo spa, and award-winning culinary offerings.

Industry: Hospitality
Company Size: 201-500 employees

Enchantment Resort

**The Company And The Resort**

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

**Job Summary**

Accountable for the overall success of the dishes being produced daily in our newly renovated kitchen which includes an Athanor suite. The Line Cook is responsible for daily preparation, organization, tasting, cleanliness and creativity of food items from our 5-acre farm while ensuring superior quality and consistency.

**Essential Functions And Responsibilities**

- Regular and Reliable Attendance is an essential function of this role.

- Overall responsibility for the production, quality and consistency of all food on your rotating stations in all venues including but not limited to Dining Room, IRD, Amenities, Fish Hawk and Banquets.

- Remain diligent with keeping the freshest product on your station.

- Assisting the chefs with creating a daily waste log on your station.

- Preparing food daily based on the volume we will be anticipating daily.

- Take care of all items once you are done using them.

- Ensure the use of standard recipes for all dishes to insure proper portion control, uniformity of taste and quality.

- Minimize waste and maintain proper food utilization in ordinance with sous chefs.

- Conduct tastings with the chef team for new menu items and ideas.

- Responsible for the cleanliness of your station as well as the surrounding areas.

- Visit the Tides Inn Farm on a weekly basis to stay up to date with what is coming in the near future.

- Other projects as assigned.

- Exemplifies the Tides Inn Mission and Values.

**Core Competencies**

Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development, Sense of urgency.

**Qualifications**

- High school diploma or equivalent vocational training certificate.

- 2 years of experience in culinary field at 4 to 5 Star hotel, club or restaurant

- Ability to compute basic mathematical calculations.

- Ability to work at all stations on the line

- Food handling certificate

- Ability to communicate in English verbally and in writing

- Ability to work well under pressure

- Current, Valid Driver’s License is Required.

**NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.**

We offer a **comprehensive benefits package ** for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an **Equal Opportunity Employer **. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Line Cook (Resort)

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