Tivoli, LLC is a 58 year old company that specializes in linear LED products. With our strong history in the advancement and development of linear lighting, we are a proven company with a long history in LEDs having been the first to introduce indicator type LEDs into tubing, aisle and step lighting products over 20 years ago.  The Tivoli brand has often been copied and in fact, ‘Tivoli type’ lighting is often referenced.  However, there is no substitute for original Tivoli products. Tivoli has always incorporated quality manufacturing and materials into their products.  Tivoli products are made to withstand extreme environments and are UL , cULus and ETL listed.
 
As a manufacturer, we are uniquely focused on ‘the right light’ – color temperature and output - for low ambient cove and niche applications.  Most other commercial manufacturers in US are focused on higher output led illumination. Although lighting is our business, color is our concern. By utilizing our expertise with color mixing LEDs we have created incandescent color equivalents and even improvements to incandescent utilizing led color mixes.
 
Tivoli products continue to evolve with the changing needs of the market.  As LED technology has advances, so have Tivoli products. Tivoli’s new line of award-winning architectural LED based products incorporate the latest LED’s with quality characteristics of illumination along with the energy saving advantages. We strive to create innovative illumination using quality products at competitive prices and providing superior service to our customers. Tivoli specializes in small source applications that create the sparkle that can delineate a project.
 
Our products are manufactured and assembled in the U.S., located in Tustin, California by an experienced team of over 50 employees. Many of Tivoli's dedicated staff have over 20 years of service within the company, providing our customers with ongoing support.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 51-200 employees

Tivoli

Savvy Admin PROD

We are seeking an experienced Customer Service Specialist to join our growing team. If you have experience in lighting sales or customer service, interested in joining a dynamic fast paced environment, and working on some of the most notable architectural projects in the U.S. and abroad, we want you to join our team!

The Customer Service Specialist plays a critical role at Tivoli, a leading linear lighting company specializing in the commercial and theatrical lighting industry. The candidate should be a highly motivated team player with a great work ethic and a can-do spirit. The right person will also be a good communicator with excellent organizational skills. We value the ability to collaborate and learn with other team members. We provide the freedom for each person to perform their tasks and responsibilities, with the expectation of high performance in return.

**Essential Duties and Responsibilities: **

- Answer incoming customer inquiries.

- Collaborate with management teams to stay updated on new products, services, and policies.

- Order entry into ERP system.

- Ensures the accuracy of all orders and quotes.

- Engages with clients in a friendly and professional manner while actively listening to their concerns.

- Offers support and solutions to customers in accordance with Tivoli’s customer service policies.

- Other duties as assigned by the manager.

**Qualifications: **

- High school diploma or equivalent (Associate’s degree in Business Administration or related field is a plus), 2+   years college preferred.

- Proven experience in order entry, customer service, or a related field.

- Excellent communication skills (written and verbal).

- Strong attention to detail and accuracy.

- Excellent computer skills including MS Word, Excel, Outlook, Teams, Adobe Acrobat and ERP system is a huge   plus!

- Ability to multitask and prioritize in a fast-paced environment.

- Self-starter.

- Team player.

- Positive attitude.

**Preferred Qualifications: **

- Experience in the lighting industry or a related field.

- Familiarity with ERP/MRP system.

- Familiarity with Salesforce.

**We Offer: **

- Competitive salary and benefits package.

- A collaborative and inclusive work environment.

- The chance to make a significant impact on diverse projects that drive company success.

We take pride in delivering top-notch products and exceptional service to our clients. Join our dedicated team and contribute to your continued success!

Customer Service Specialist

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