Glidewell Dental's mission is to drive down restorative costs and expand patient access to affordable dentistry.  Glidewell Dental offers dental products and services in partnership with dentists, dental laboratories and manufacturers to promote and restore clinical health. One of the largest dental labs in the world and a medical device manufacturer, the company operates from four locations worldwide. 

Glidewell Dental is a dental industry leader thanks to its innovative dental technology, resourceful R&D department, and dedication to providing free clinical and technical education to promote dental industry growth. As new advancements continue to redefine dental technology, Glidewell Dental remains dedicated to improved CAD/CAM processes and development. The lab has made great strides in case-to-case consistency using this technology, which allows digital impressions to be sent electronically, reducing costs and improving turnaround time.

Industry: Medical Equipment Manufacturing
Company Size: 1,001-5,000 employees

Glidewell Dental

Savvy Admin PROD

**Essential Functions:**

-  Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.

- Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.

-  Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.

-  Creates modeless case pan; coordinates with digital team for model printing.

-  Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.

-  Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.

-  Informs next work shift team of important production updates, including necessary management team.

-  Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.

-  Utilizes GO Location Scan to keep track of cases location and status on production floor.

-  Prints/reprints prescriptions from work order/case tracking system as necessary.

-  Timely scans cases to update location tracking as cases move are moved to different locations.

-  Assigns cases to Dental Technicians through DL Touch.

-  Monitors Outlook email inbox.

- Performs other related duties and projects as business needs require at direction of management.

**Education and Experience:**

-  High school diploma or equivalent.

-  Minimum six (6) months to one (1) year of call center experience.

Pay Rate: $18.00/hr

Scheduler I (Monday to Friday 8:30am to 5:30pm)

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