The College of Massage Therapists of Ontario (CMTO) is the regulatory body that oversees Registered Massage Therapists (RMT/MTs). CMTO is not a school or advocacy organization. 

We exist to protect the public interest and we do this by: 

• Setting the requirements for becoming an RMT so that only qualified individuals are allowed to practise and use the protected titles “Massage Therapist” (“MT”) and “Registered Massage Therapist” (“RMT”).

• Maintaining an up-to-date tool on our website, known as the public register or “Find an RMT”, to help Ontarians verify whether the person they are visiting for Massage Therapy treatment is registered and qualified to practise.

• Developing and enforcing rules and guidelines for RMTs’ practice and conduct, including a Code of Ethics.

• Running a Quality Assurance Program to help ensure RMTs keep their knowledge and skills up-to-date.

• Receiving and investigating complaints from the public about Massage Therapy care and taking disciplinary action when necessary.

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Industry: Non-profit Organizations
Company Size: 51-200 employees

College of Massage Therapists of Ontario

Savvy Admin PROD

Full-Time Contract Posting date: May 12, 2026

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**Who We Are**

The College of Massage Therapists of Ontario (CMTO) is a progressive regulatory body dedicated to protecting the public interest by upholding the highest standards for Registered Massage Therapists (RMTs). We hold RMT’s accountable for providing safe, ethical, and high-quality Massage Therapy care to the public.

At CMTO, we are dedicated to excellence in protecting the public interest, guiding registrants, and promoting the highest possible quality of the practice of Massage Therapy.

**WORKING @ CMTO**

This full-time, 12 month contract position offers a competitive annual salary and a comprehensive benefits package. At CMTO, we foster a collaborative team culture and a strong commitment to our mission. Our flexible, remote-first work environment allows staff to work remotely most of the time, while our office—located centrally, steps from TTC—is available when needed.

If you are looking to grow a meaningful career in a highly varied role within a non-profit, regulatory organization, we want to meet you!

**About The Role**

CMTO is seeking an**Investigator ** to support the Professional Conduct department’s case management processes to ensure timely, accurate, effective and efficient resolution of cases. This role ensures consistent application of departmental and College policies and by-laws, while complying with legislative and procedural fairness requirements.

**Key Duties And Responsibilities**

As an Investigator under the direction of the Manager, Investigations you will:

- Oversee the investigation of matters arising from complaints and reports to the College.

- Triage files based on risk and ensure the timely processing of high-risk concerns, such as sexual abuse and billing fraud.

- Respond to inquiries in accordance with CMTO’s policies and communicate with a variety of stakeholders regarding CMTO procedures.

- Conduct inquiries and investigations, including interviewing, reviewing documentation and drafting reports.

- Support ICRC panels in their case review and decision-making activities.

- Analyze information related to each case and identify next steps.

- Liaise with legal counsel regarding key steps such as interim orders, prosecutorial viability assessments and preparation of allegations.

- Process, prepare and maintain accurate documents and reports to facilitate case management.

- Provide backup coverage to the Intake Investigator, giving first line information and inquiry support.

**Skills**

- Organization, time management and planning skills with proven ability to manage and deliver on multiple and competing priorities.

- Ability to deal with sensitive and confidential issues using well-developed discretion, professionalism and judgement.

- Exemplary communication skills, both verbal and written.

- Self-starter with the ability to work with minimal direction and supervision.

- Strong attention to detail.

- Strong interpersonal skills, a collaborative team player.

**Qualifications**

- Post secondary degree (in law or a related discipline is preferred) or registration as a Registered Massage Therapist (RMT), along with at least two years of experience in an investigations role, preferably within a regulatory environment.

- Applicants with equivalent combinations of education and relevant investigative experience, including those with non traditional or community based career pathways, are encouraged to apply.

- Health sector experience would be considered a definite asset.

- Knowledge of complaints, discipline and investigative process in a regulatory environment.

- Knowledge of the Regulated Health Professions Act 1991 (RHPA), the Massage Therapy Act 1991 (MTA), procedural fairness, case law, rules of evidence and investigative techniques, including trauma-informed investigative and interviewing techniques.

- Professional knowledge of administrative law and processes in a health regulatory or other regulatory environment.

- Knowledge/skills in avoiding potential triggers when interacting with Individuals who have experienced sexual abuse.

- Previous experience working with Councils, Boards and/or Committees would be considered an asset.

- Advanced proficiency with Microsoft Office suite, databases, and case management tools.

- Fluency in French would be considered an asset.

- G driver’s license or a willingness to obtain one would be an asset

**INTERESTED?**

**To be considered for this role, please apply online or via email to resumes@cmto.com on or before Monday May 25th 2025.**

~~Artificial intelligence is not used to screen, assess, or select applicants for this role. Recruiters may use AI‑supported tools only to help identify potential candidates on public platforms. All application reviews, assessments, and hiring decisions are made by people in accordance with Ontario employment and human rights laws.~~

~~CMTO is committed to equity, diversity, inclusion, and equal opportunity. We welcome applicants from all communities, including people of all religions, ethnicities, and racial backgrounds; persons with disabilities; LGBTQ2S+ communities; women; Indigenous Peoples; and anyone who may contribute to the diversity of perspectives within our organization.~~

~~CMTO upholds the Accessibility for Ontarians with Disabilities Act (AODA). We work to ensure that our recruitment, assessment, and selection processes are accessible and will provide accommodations upon request. If you require accommodation at any stage of the hiring process, contact resumes@cmto.com.~~

~~We thank all applicants for their interest. Only those selected for an interview will be contacted. Most recruitment activities, including interviews and onboarding, may be conducted virtually.~~

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Investigator – 12 month contract

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