Connective is a Houston-based nonprofit, and our primary goal is to serve as a bridge between available resources and those in need. Our mission is to transform social services into a more connected, empathetic, and accessible system.

We collaborate with governments, nonprofits, and community organizations to make social services easier and more accessible for everyone. Our technology tools and resource HUBs help seekers of services navigate complex systems while reducing administrative burden from providers, untangling bureaucratic red tape.

Since the success of our pilot program in 2017, Harvey Home Connect, we have tackled complex local problems like recovery from climate disasters, financial pressures on low-income and historically marginalized people, and coordination struggles of local governments and nonprofits. We have facilitated the distribution of $550MM in COVID-19 rental and financial assistance, improved access to home repair and public benefits, and enhanced tenant eviction support.

Industry: Non-profit Organizations
Company Size: 11-50 employees

Connective

Savvy Admin PROD

**Director of Strategic Operations **

Hybrid Role – Houston, TX | Mission-Driven Nonprofit

**Connective **is seeking a **Director of Strategic Operations ** to join the leadership team during a critical phase of organizational growth. In this role, you will be a strategic leader pivotal to building, managing, and sustaining a high-functioning, agile internal operations infrastructure for a newly independent non-profit that is rapidly growing its team and geographic footprint. Your primary focus will be to manage the expansion of the Connective team, both in capabilities and locations, to support the organization’s mission in new geographies.

**Why You’ll Love Working for Connective **

We care deeply about people, both the communities we serve and the team we build together. You’ll be part of a mission-driven organization working to make social services more accessible, empathetic, and connected, alongside colleagues who bring curiosity, compassion, and a strong sense of purpose to their work every day. Our best-in-class benefits package includes:

- Competitive Pay: Annual salary range is $115,000–$130,000, depending on experience. Annual bonuses are offered based on your contributions and performance.

- Comprehensive Health Coverage: Medical, dental, vision, short-term disability, long-term disability, and life insurance starting on day one

- Retirement Planning: 401(k) plan with employer match of up to 6%

- Flexible Financial Options: Health Savings Account (HSA) or Flexible Spending Account (FSA) available

- Time Off & Well-Being: 20 days of PTO/floating holidays plus 11 paid company holidays to support rest, recharge, and life outside of work

- Parental Leave: 8 weeks at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child

- Employee Support: Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family

- Flexible Work: Work-from-anywhere for up to one week at a time, with additional flexibility in summer and winter; option to work remotely from anywhere in the U.S. after three years (with Houston working hours)

At Connective, we’re committed to creating an environment where you feel supported, trusted, and empowered to grow. Your ideas and perspective will matter here. We prioritize collaboration over hierarchy, encourage learning and experimentation, and make space for balance so you can show up as your full self at work and beyond.

**To thrive, you should have: **

- Bachelor’s degree required in Business Administration, Nonprofit Management, Finance, Operations, or related field, or equivalent professional experience; Master’s preferred.

- 8–10+ years of operations, business operations, or nonprofit management experience, including 3–5+ years in senior leadership roles within startups or scaling organizations

- Demonstrated expertise in financial operations, HR systems, compliance, contract management, and enterprise tools (e.g., ERP, HRIS, project management platforms)

- Ability to travel as needed for organizational expansion, stakeholder engagement, and multi-site operations; bilingual or multilingual proficiency is a plus

**What we’re looking for: **

- Proven operational builder with experience designing and scaling agile, high-performing internal systems in startups or rapidly growing nonprofit environments

- Human-centered leader who prioritizes employee engagement, effectiveness, and culture while ensuring systems and workflows scale without losing the people focus

- Experienced in managing organizational expansion across new geographies, ensuring operational readiness and alignment of infrastructure with evolving programs and services

- Trusted change management leader skilled in cross-functional collaboration, executive partnership, and translating complex operational strategy into clear, actionable execution plans

- Versatile operations expert across finance, HR, legal, and IT with strong vendor management, risk mitigation, compliance oversight, and team development and coaching capabilities

**Responsibilities as the Director of Strategic Operations ** **will include **

- Lead strategic operations, organizational infrastructure, and cross-functional systems (HR, Finance, Legal, IT, Procurement) to support nonprofit growth, scalability, and operational excellence

- Design and implement scalable processes, workflows, and internal systems to improve efficiency, employee experience, and service delivery in a high-growth environment

- Oversee financial management, compliance, contract administration, risk mitigation, and vendor management (PEO, legal counsel, IT providers, consultants)

- Drive change management, internal communications, and organizational readiness for geographic expansion and new program launches

- Manage, mentor, and develop high-performing teams through leadership coaching, workforce planning, and performance management strategies

**About Connective **

Connective is a Houston-based civic technology, design, and collective action nonprofit working to make social services more connected, empathetic, and accessible. We design human-centered programs, build innovative tools for providers, and drive community-wide change to improve how people access support.

Today, getting help is often difficult and dehumanizing—especially as climate risks and economic pressures grow. We envision a future where communities are resilient, crises are anticipated, and people can access support with dignity. By partnering across sectors, we turn barriers into bridges and expand access for those who need it most.

**Ready to build the systems that power meaningful change? **

Join Connective and help reimagine how communities access support. Apply today to shape the future of human-centered social services.

~~This role is not eligible for employer visa sponsorship. ~~

~~Connective is firmly committed to building a diverse team that reflects the communities we serve. We value your unique experiences and strongly encourage people of color, LGBTQ+ individuals, women, minorities, people with disabilities, system-impacted people, veterans, and people of all ages to apply. Connective is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, or any protected category prohibited by local, state, or federal laws. ~~

Director of Strategic Operations

Seaco was formed in 1998 as a 50/50 joint venture between General Electric Capital Corporation and Sea Containers Ltd. Seaco is now a wholly owned subsidiary of Global Sea Containers Ltd, a Bermuda company. Seaco is an indirectly wholly owned subsidiary of Bohai Leasing Co,. Ltd which is listed on the Shenzhen Stock Exchange.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 201-500 employees

Seaco

**ABOUT SEACO **

Seaco originated in 1965, and was incorporated in Bermuda in 1973 joining forces with Genstar in 1998 as GE Seaco bring a joint venture in 1998 between General Electric Capital Corporation and Sea Containers Ltd.  Subsequently acquired by Chinese transport conglomerate HNA in 2011, Seaco became a wholly owned subsidiary of Shenzhen listed Bohai Leasing Co until December 2025, when it was acquired, Typewriter Ascend Ltd, a Bermuda entity controlled by Stonepeak and an affiliate of Textainer, reinforcing Textainer’s long-standing strategic objective to be customers’ “first call” for the supply of containers.

Together with Textainer, their combined fleet of approximately 8.3 million CEU makes it the world’s largest and most diversified container fleet on a CEU basis.

**ABOUT THE ROLE **

Reporting to the Marketing Director / Operations Director, this role is responsible for all aspects of Area Operations, including the maintenance and repair of Seaco and Textainer equipment to current IICL and Textainer Repair Standards. Ensures accurate booking, movement, and repair data; manages the repair cycle to ensure timely authorization and repair activity; and provides equipment availability and high-quality customer service to Marketing and lessees.

**ESSENTIAL APPLICANT REQUIREMENTS **

- **Clear written and verbal English and Spanish communication skills. **

- Minimum of 6+ years of experience in operations, depot coordination, equipment repair estimating, or the container leasing/shipping industry.

- Strong understanding of Reefer container maintenance and repair processes, including IICL standards.

- Experience performing daily operational follow-up with depots, surveyors, and lessees.

- Hands-on experience reviewing or interpreting repair estimates preferred.

- Experience with EDI systems and depot operational communication strongly preferred.

- Exposure to IICL inspection standards and repair evaluation practices is an advantage.

- Experience supporting regional operations or multi-depot coordination preferred.

**KEY DUTIES & RESPONSIBILITIES **

**Data Entry & EDI Management: **

- Ensure booking, movement, and repair data is accurately input/updated according to the Textainer Guidelines.

- Monitor EDI processing and resolve issues in coordination with Area Operations staff.

- Independently resolve CEDEX/EDI discrepancies and follow up directly with depots.

- Identify recurring EDI or data errors and notify the Technical Manager or IT Support for correction

- Identify systemic EDI, CEDEX, or data accuracy issues across multiple depots and collaborate with IT or Technical Services to implement corrective process improvements.

**Redeliveries: **

- Ensure lessees receive redelivery references promptly and accurately per Textainer guidelines.

- Review redelivery confirmations from depots and correct discrepancies before release to Marketing or lessees.

**Depot Management: **

- Ensure repair estimates are received promptly from depots.

- Review estimates to confirm accurate cost breakdowns aligned with MAH and the Material Price List.

- Monitor and spot-check estimate variances and coordinate follow-up with depots and the Technical Manager.

- Ensure issues are captured for the next depot audit cycle.

- Communicate directly with depots regarding estimate clarifications and required corrections, ensuring timely updates in TEXIII.

- Support the Operations Director in monitoring regional depot performance and provide recommendations regarding depot capability, repair quality trends, and improvement needs.

**Repair Cycle Progressing: **

- Maintain timely repair cycle progression through daily follow-up with depots, survey companies, lessees, and surveyors.

- Issue reminders per Textainer's Reminder System.

- Escalate overdue repair authorizations per Textainer guidelines.

- Monitor depot repair turnaround performance and escalate repeat delays to Operations Management.

- Analyze repair cycle trends across depot locations, identify recurring bottlenecks, and recommend process improvements to improve repair turnaround times.

**Survey Coordination: **

- Liaise with survey companies to ensure surveys are completed promptly.

- Confirm survey scheduling with depots and escalate overdue surveys to the Operations Director.

- Coordinate survey communication independently with depots, surveyors, and lessees to ensure timely completion.

- Provide guidance to Operations Assistants on survey protocols and support the Operations Director with escalated survey coordination or complex survey requirements.

**Repair Disputes: **

- Arrange joint surveys with lessees, surveyors, and the Area Technical Manager to resolve disputes.

- Escalate unresolved disputes to the Area Technical Manager/Operations Director.

- Assist Operations Management in preparing documentation for complex repair disputes and cost reviews.

- Review complex repair disputes, assess cost justification, and prepare recommendations for the Operations Director for final resolution decisions.

**Customer Service & Reporting: **

- Provide Marketing with accurate availability, inventory, and repair reports.

- Report competitor stock movements as observed.

- Resolve lessee inquiries related to bookings, movements, and repairs.

- Prepare routine operational reports such as repair summaries, estimate tracking lists, and availability updates.

- Provide explanations to Marketing and lessees regarding repair status, estimate differences, or operational delays.

**Stock Checks / Inventory Control: **

- Ensure stock checks are completed per Textainer guidelines.

- Investigate discrepancies in depot stock reports by reviewing depot movements and TEXIII records.

- Monitor regional stock accuracy and support the Operations Director with analysis of location discrepancies or emerging inventory patterns.

- Perform other duties as assigned.

**KEY SKILLS/KNOWLEDGE **

- Strong understanding of reefer container maintenance and repair processes, including IICL standards and Textainer Repair Guidelines.

- Ability to review repair estimates for accuracy, cost alignment, proper coding, and required corrections.

- Ability to independently resolve CEDEX/EDI discrepancies and identify recurring data issues.

- Advanced analytical and problem-solving skills with the ability to interpret estimate variances and repair cost differences.

- Effective communication skills for coordinating directly with depots, survey companies, surveyors, lessees, and internal teams.

- Ability to manage multiple tasks, shifting priorities, and deadlines within a fast-paced operational environment.

- Proficiency with TEX, EDI platforms, Microsoft Office applications, and operational reporting tools.

- Ability to work independently with minimal supervision and exercise sound judgment in resolving operational issues.

- Strong customer service orientation with the ability to resolve more complex repair and availability questions from Marketing and Lessees.

- Strong ability to analyze repair, estimate, and depot performance trends across multiple locations and recommend improvements.

- Advanced judgment in evaluating complex repair cost disputes and providing recommendations for resolution.

**PHYSICAL REQUIREMENTS **

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 5 pounds at times.

**EQUAL OPPORTUNITIES EMPLOYER **

We are an equal opportunities employer. We are committed to fostering an inclusive workplace, providing equal employment opportunities to all applicants and employees regardless of background, and complying with all relevant local, state, and federal laws regarding equal opportunity, affirmative action, and non-discrimination.

**HOW TO APPLY **

For more information on this role and to apply, please email a CV and covering letter to **recruitment@seacoglobal.com **

Operations Manager

Find Strategic Operations Director jobs in Houston, TX with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.