We are committed to fostering relationships rooted in trust and transparency. We are focused on fostering a people-first culture of service, collaboration, empowerment, and entrepreneurship. We are accountable for our results and strive for quality in all that we do. We strive to drive asset value for our owners through operational excellence, be exceptional stewards for our brand partners, provide world-class care for our associates, communities and guests and serve as a platform for them all to develop and grow.

Industry: Hospitality
Company Size: 11-50 employees

Dreamscape Hospitality

Savvy Admin PROD

**Description**

Guest Services Representative- 402110

Department: Rooms

Reports To: GSM/AGM/GM

FLSA: Non-Exempt

**Job Summary**

The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

**Key Responsibilities**

- Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.

- Handle guest check-outs, ensuring accurate billing and payment processing.

- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.

- Make, modify, and cancel guest reservations as needed.

- Provide concierge services, such as recommending local attractions, restaurants, and activities.

- Maintain a tidy and organized front desk area.

- Assist with luggage handling and other guest services as required.

- Uphold the hotel’s standards of quality and hospitality at all times.

**Work Environment**

- This job operates in a professional hotel environment.

- The role routinely uses standard office equipment such as computers, phones, and photocopiers.

- The noise level in the work environment is usually moderate.

**Requirements**

Qualifications:

- High school diploma or equivalent required; some college or hospitality training preferred.

- Previous experience in customer service, hospitality, or related field preferred.

- Strong communication and interpersonal skills.

- Ability to multitask and work in a fast-paced environment.

- Basic computer skills; experience with hotel reservation software is a plus.

- Must be able to work flexible hours, including evenings, weekends, and holidays.

**Physical Requirements**

CompensationCompetitive salary, commensurate with experience.

Ability to stand, walk, and remain on feet for extended periods.

Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).

Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Equal Employment Opportunity:Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Front Desk Agent Part Time

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. 

This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand.  Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate.  Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel.  In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

Industry: Hospitality
Company Size: 10,001+ employees

Hyatt Hotels Corporation

**Organization- Hotel Saint Augustine, Bunkhouse Hotels**

**Summary**

**The Opportunity:**

Hotel Saint Augustine seeks an enthusiastic Front Office Agent to join our team. In this role, you will be collaborating closely with the broader front office operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

**Who We Are:**

Hotel Saint Augustine is a 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family.

**We’re Proud to Offer Exceptional Benefits, which Include:**

- Medical, Dental, Vision, 401K with company match

- Discounted and Friends & Family Room Rates

- Free parking

- Generous Paid Time Off

- Work-life benefits including wellbeing initiatives such as a complimentary Headspace

- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

**The Role:**

The **Front Office Agent ** is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. As a Front Office Agent, you'll be the face of Hotel Saint Augustine.

**Key Responsibilities:**

-  Greet guests immediately with a friendly and sincere welcome.

-  Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Requires continual standing and movement throughout front office area.

-  Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

-  Promptly answer the telephone using positive and clear communication. Input messages into the system. Retrieve messages and communicate the content to the guest.

-  Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

-  Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

-  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

-  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

-  Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.

-  Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance, giving accurate information regarding outlet hours, other hotel services and directions to local attractions.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

**Qualifications**

**Qualifications:**

-  One year of hospitality or customer ‑ facing experience preferred.

-  Full afternoon/evening availability for PM schedule, with preferred flexibility to work mornings, weekends, and holidays as needed.

-  Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

-  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

-  Ability to stand and move throughout front office and continuously perform essential job functions.

-  Ability to read, listen, and communicate effectively both verbally and in writing.

-  Ability to access and accurately input information using a moderately complex computer system.

-  Hearing and visual ability to observe and detect signs of emergency situations.

-  Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

-  All employees must maintain a neat and professional appearance, in accordance with company guidelines.

**We welcome you:**

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

~~All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. ~~

Front Office Agent (Saint Augustine)

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