Founded in 1919 as a two-car repair garage on the North Shore of Oahu, Servco Pacific Inc. is Hawaii’s largest private company with operations in the United States and Australia. Servco owns a diverse group of automotive businesses including exclusive distributorships of Toyota, Lexus, and Subaru in Hawaii; a network of over 30 retail dealerships in Australia and Hawaii, and Hui Car Share. It is one of the Top 30 largest automotive dealer groups based in the U.S., the largest Toyota dealer group in Australia, and has been recognized as a 2023 US Best Managed Company and one of the “Best Places to Work in Hawaii” for 19 consecutive years. In addition to its automotive holdings, Servco is an active investor in venture capital. Servco’s largest investment to date is its ownership of the iconic lifestyle brand, Fender Musical Instruments Corporation, the world’s largest electric guitar, bass, and amp company.

Industry: Retail
Company Size: 1,001-5,000 employees

Servco Pacific Inc.

Savvy Admin PROD

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg

**Responsibilities**

- Answer inbound phone calls and make outbound follow-up phone calls in a timely manner

- Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests

- Accurately identify and document appropriate service and maintenance needed

- Coordinate shuttle or loaner service, as requested

- Effectively resolves customer issues or concerns

- Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

**Requirements**

- High School Diploma or equivalent education

- Minimum 2 years of customer service experience

- Excellent communication and listening skills

- Ability to multi-task and stay calm under pressure

- Basic computer skills and able to type a minimum of 25 wpm

- Must be flexible to work a full-time schedule between Monday through Saturday

**Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator**

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

**Interested?**

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

~~Equal Opportunity Employer and Drug-Free Workplace~~

Pay Range: $19.42 - $24.36 per hour

Customer Care Coordinator

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