iCIMS is a leading provider of talent acquisition technology that enables organizations globally to hire great people. For more than two decades, iCIMS has been at the forefront of talent acquisition transformation, empowering thousands of organizations worldwide with the right tools to meet their evolving needs across the talent journey and drive business success. iCIMS’ AI-powered hiring platform is designed to improve efficiency, cut recruiting costs and build exceptional experiences for candidates and recruiters. Visit www.icims.com to learn more.

Interested in joining our team? We foster an inclusive, purpose-driven and innovative work environment where everyone belongs. We’re hiring globally across all areas of the business. Find open roles or join our talent community for email updates with our latest opportunities, career events, and company news: www.careers.icims.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

iCIMS

Savvy Admin PROD

**Job Overview**

iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.

**Responsibilities**

- Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.

- Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.

- Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.

- Provision user profiles, user environments, directories, access rights and security. - Provide computer and other application/system documentation/training to employees.

- Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.

- Assist with installation and configuration of hardware, software, etc. - Assist with administration phone system.

- Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.

- Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.

**Qualifications**

- 3+ years proficiency with Windows and/or MacOS machines and operating systems.

- Availability to work 3-4 days per week on-site at our Holmdel, New Jersey office.

- Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.

- Ability to simplify complex technical information for an end user.

- Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.

- High proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).

- Excellent communication and interpersonal skills. Ability to articulate thoughts and ideas clearly, concisely, and persuasively.

**Preferred**

- Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines

- Prior experience with laptop hardware installation & troubleshooting

- Experience with OS and other software installation & troubleshooting

User Technician

Find Technician jobs in Holmdel, NJ with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.