Kana Hotel Group is a hotel development & management company based in Knoxville, Tennessee and Tampa, FL, with a current portfolio consisting of 55 hotels open, an additional 9 under construction and 8 others in development to be opened by 2018.  The brands in Kana’s portfolio include Embassy Suites by Hilton, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites by Hilton, Homewood Suites, Home2Suites, Courtyard & SpringHill Suites by Marriott, Staybridge Suites, and Holiday Inn Express.

Industry: Hospitality
Company Size: 1,001-5,000 employees

Kana Hotel Group

Savvy Admin PROD

Position Title:

Cafe Barista

Reports To:

Assistant General Manager

Job Summary:

The Cafe Barista is responsible for providing excellent guest service while preparing and serving high-quality coffee, espresso beverages, and food items in a fast-paced cafe environment. This position helps create a welcoming atmosphere for guests while maintaining cleanliness, organization, and efficiency throughout the cafe.

Essential Duties & Responsibilities:

-  Prepare and serve coffee, espresso drinks, teas, and other beverages according to company standards

-  Provide friendly and professional guest service

-  Take guest orders accurately and process payments

-  Maintain cleanliness and organization of the cafe, equipment, and seating areas

-  Restock supplies, cups, syrups, food items, and merchandise as needed

-  Follow all food safety and sanitation standards

-  Assist with opening and closing duties

-  Monitor product quality and presentation

-  Maintain knowledge of menu items and promotions

-  Assist guests with questions and recommendations

-  Work efficiently during busy periods while maintaining positive guest interactions

-  Help minimize waste and maintain proper inventory levels

Qualifications:

-  Previous customer service experience preferred

-  Previous barista or cafe experience preferred

-  Starbucks experience is highly preferred and considered a strong plus

-  Ability to work in a fast-paced environment

-  Strong communication and multitasking skills

-  Basic cash handling and POS experience preferred

-  Flexible schedule including mornings, weekends, and holidays

Physical Requirements:

-  Ability to stand for extended periods

-  Ability to lift up to 25 pounds

-  Ability to safely operate coffee and cafe equipment

Benefits:

-  Competitive Pay

-  Employee Discounts

-  Growth Opportunities

-  Hotel and Restaurant Discounts

-  Paid Training

Cafe Barista

In 1912, the Pi Beta Phi Fraternity for Women founded the Pi Beta Phi Settlement School in Gatlinburg, TN as a service project to commemorate its 50th anniversary.  Today, Arrowmont School of Arts and Crafts is a nationally renowned center of contemporary arts and crafts education. Workshops are offered for one and two weeks in the spring and summer, and one-week and weekends in the fall. Areas of study include: ceramics, fibers, metals/jewelry, painting, drawing, photography, warm glass, woodturning, woodworking, sculpture, and book and paper arts. The public is welcome year-round to visit the school’s five galleries, resource center and book and supply store. Artist residencies, assistantships, work-study, scholarships, community outreach, conferences and music programs contribute to Arrowmont’s mission of “enriching lives through art.” 

Arrowmont’s historic 14 acre campus is a hidden treasure in the heart of downtown Gatlinburg. Quaint and intimate spaces define Arrowmont’s charm. With art around every corner, it isn’t hard to find inspiration and creativity, making it the perfect location for a board, business or staff retreat, meeting, special event or large family gathering.

Industry: Fine Arts Schools
Company Size: 11-50 employees

Arrowmont School of Arts and Crafts

**Description**

The Annual Giving Officer is a critical role to ensuring that Arrowmont meets its annual fundraising goals, responsible for securing and strengthening individual and corporate giving. The position reports to the Director of Advancement (DOA) and plays an active role in the identification, cultivation, acquisition, and recognition of donors; helping build a sustainable annual fund pipeline and increase donor retention year-over-year.

**Duties And Responsibilities**

- Campaign Strategy & Execution: Collaborate with Director of Advancement to design and manage annual giving plan, including annual appeals and seasonal pushes. Responsible for co-creating creative and effective written communications, presenting a compelling case for support that results in increased annual giving support.

- Active Solicitation & Donor Management: Manage a portfolio of 50-100 mid-level donors, executing personalized solicitation strategies through 1:1 meetings, phone calls, and written proposals to secure gifts and upgrade giving.

- Stewardship: Work closely with the Director of Advancement to develop creative ways to thank donors, ensuring they receive timely and meaningful acknowledgements that demonstrate impact.

- Acquisition & Prospect Research: Proactively identify and qualify new donor prospects through research and wealth screening tools; develop and test innovative acquisition strategies—such as lead generation, community partnerships, and "friend-raising" events—to convert non-donors and volunteers into first-time contributors; staying vigilant on soliciting new prospects, new concepts, and new markets.

- Prospect Identification: Utilize research tools and database analytics to identify constituents within the current database who have the capacity and inclination for increased support.

- Growth Strategies: Collaborate with team to develop multi-channel acquisition campaigns (social media, peer-to-peer, and direct mail) targeted at bringing in new donor segments and expanding organizational reach.

- Performance Tracking: Monitoring and analyzing portfolio performance, generating reports, and identifying areas for improvement.

- Donor Management Software: Uses Raiser’s Edge to the fullest potential for reporting donor visits and stewardship touchpoints; working closely with the Development Administrator.

- Team Collaboration: Working with fundraising staff, volunteers, and external vendors, when applicable, to achieve fundraising goals.

**Requirements**

- Bachelor’s degree or equivalent experience.

- Minimum of 2 years of experience in a relevant setting with practical knowledge of annual giving operations and understanding of what it takes to expand donor participation.

- Excellent written and oral communication skills.

- Strong computer skills and knowledge of donor management software, preferably Raiser’s Edge.

- Ability to clearly articulate Arrowmont’s mission; strong initiative, interpersonal, and organizational skills.

- Able to multi-task, meet deadlines, and work collaboratively.

- Ability to travel on behalf of Arrowmont and attend events and programs, as required.

**WORK ENVIRONMENT**

This is expected to be a hybrid position, with work occurring in Gatlinburg and in Knoxville.

**Inclusion And Equal Opportunity Statement**

Arrowmont is committed to creating an anti-racist, diverse and inclusive workforce and work environment and is proud to be an equal opportunity employer. Arrowmont strongly encourages people of color, women, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other applicable legally protected characteristics. Arrowmont is committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Generous paid time off benefits and on-campus workshop benefits annually. **

Annual Giving Officer - fundraising superstars!

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

-  Medical

-  Vision

-  Dental

-  401K

-  Immediate Pay- earned wage access!

-  Vacation time

-  Sick time

-  Holiday pay

-  Bonus opportunities

-  Brand-specific employee discounts

-  Long term/short term disability

-  Life insurance

**Primary Responsibilities**

-  Clean and maintain the pool area and exercise room

-  Keeps grounds clear of visible trash and cleans the parking lot, sidewalks, breezeways, stairs, & entrance thoroughly, including weed removal

-  Check the maintenance log in the front office & fixes any problems

-  Work on any preventive duties

-  Report any problem that cannot be easily fixed to the manager on duty so that professional help can be contacted

-  Report any problems that would interfere with guest satisfaction to necessary departments and GM

-  Keep the storage area clean everyday and lock all storage areas before clocking out

-  Ensure that there are enough housekeeping supplies on each floor and there are enough linens & supplies in stock

-  Verify that all exterior lights are working properly

-  Report & fixes any safety hazards throughout the hotel

-  Ensures that the stock room has sufficient inventory to last at least two weeks & brings it to the attention of the GM if any supply needs to be ordered

-  Follow & fill out the guest room inspection checklist on each room

-  Cleans equipment. the filters on all HVAC units, and windows and doors

-  Other duties as assigned

Education/Experience

-  Highschool Diploma/GED required

-  Hospitality experience preferred

-  Completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience preferred

-  An AA degree in mechanical, electrical, or industrial maintenance preferred

-  Must be highly motivated and able to work independently

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Maintenance

**Restaurant Host/Hostess Job Description**

Position Title:

Restaurant Host/Hostess

Reports To:

Restaurant Manager / Food & Beverage Manager

Job Summary:

The Restaurant Host/Hostess is responsible for creating a welcoming and positive first impression for all guests entering the restaurant. This position manages guest seating, reservations, wait lists, and assists in maintaining smooth restaurant operations while providing exceptional customer service.

Essential Duties & Responsibilities:

-  Greet all guests in a friendly, professional, and welcoming manner

-  Manage reservations and wait lists accurately

-  Escort guests to tables and provide menus

-  Maintain knowledge of table availability and seating rotation

-  Communicate effectively with servers, bartenders, and kitchen staff

-  Answer phone calls and assist guests with questions regarding menu items, hours, and reservations

-  Maintain cleanliness and organization of the host stand and entrance area

-  Assist with opening and closing duties

-  Monitor dining room flow to ensure efficient seating and guest satisfaction

-  Handle guest concerns professionally and escalate issues to management when necessary

-  Assist with special events, large parties, and rooftop seating coordination when needed

Qualifications:

-  Previous restaurant or customer service experience preferred

-  Strong communication and interpersonal skills

-  Professional appearance and positive attitude

-  Ability to multitask in a fast-paced environment

-  Basic computer and reservation system knowledge preferred

-  Must be dependable and punctual

-  Ability to stand and walk for extended periods

Physical Requirements:

-  Ability to stand for long periods of time

-  Ability to lift up to 20 pounds occasionally

-  Ability to work evenings, weekends, and holidays as needed

Work Environment:

-  Fast-paced restaurant and bar environment

-  Indoor and outdoor rooftop dining areas

-  Frequent interaction with guests and team members

Job Type:

-  Full-Time / Part-Time

Benefits (if applicable):

-  Employee discounts

-  Flexible scheduling

-  Opportunities for advancement

-  Hotel and restaurant discounts

Restauraunt Hostess

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