Since 1943, Guaranty Bank & Trust Company has been serving the Delta as a locally owned and operated institution. Our philosophy has always been to provide the best in banking products along with personal, quality customer service.
 
Guaranty Bank is proud of its involvement in the areas we serve. Our goal is to be a responsible member of our local communities. We strive, through our actions and the involvement of our employees, to be a leader in the economic development of the communities we serve.

Guaranty Bank offers a full range of personal and business services. We offer various types of checking and savings accounts as well as loans and investment services. We pledge to offer the most up-to-date banking services and products with the personal attention you deserve.

Guaranty Bank's mission is to set the standard in our communities for excellence in financial service products and their delivery, to strengthen the communities we serve, and to help improve the quality of life in those areas while realizing the greatest benefit for our shareholders, employees and customers.

Industry: Banking
Company Size: 201-500 employees

Guaranty Bank & Trust Company

Savvy Admin PROD

**Job Description **

**Teller **

**Location: **

Fulton

**Department: **

**Reports to: **

**Positions Supervised **:

None

**Employee Classification: **

☐  Temporary      ☒  Regular Full Time   ☐  Part-Time

**FLSA Status: **

☒  Non-Exempt      ☐ Salary      ☒     Hourly   ☐  Exempt      ☐      Commission

**Position Summary: **

The purpose of this job is to satisfy the bank customers by providing exceptional customer service through the processing of a variety of cash and non-cash transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

**Essential Functions-Primary Responsibilities and Accountabilities (90%): **

**Reasonable Accommodations Statement **

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

**Essential Task Statement(s) **

**Branch Credit/Ownership (80%) **

- Provide exceptional customer service, efficiently and tactfully, to assure customer satisfaction.

- Perform all paying and receiving teller functions.

- Responsible for the safekeeping of any cash or cash equivalent in their possession.

- Receive and process night deposit bags.

- Open, balances, and replenishes ATM as assigned.

- Sell and process gift and travel cards. Maintain log and inventory.

- Assist customers with entry/departure to safe deposit boxes.

- Provide services to existing customers; Answers customer inquiries.

- Initiate and follows-up research request.

- Assist in soliciting new loans and deposits.

- Assist with teller balancing as needed.

- Ability to work on Saturday rotation schedule.

- Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act.

** **

**Customer Service (10%) **

- Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully.

- Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation.

- Ensure continuing development of professional relationships with management and colleagues.

- Follow all bank policies and procedures.

- Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.

- Receive incoming bank visitors and assist in directing them appropriately.

** **

**Additional Functions-Secondary Responsibilities and Accountabilities (10%) **

**Additional Task Statement(s) **

- Proficient computer skills

- Oral and written communication skills

- Flexible and able to multitask

- Ability to work in a team environment

- Must be motivated and able to work independently

- Must be able to deal effectively and tactfully with customers and co-workers

- Strong organizational skills

- Ability to meet and greet the public in a professional manner

- Follow all bank policies and procedures

- Provide assistance to other departments as needed.

- Perform other duties that may be assigned and requested.

** **

**Position Qualifications **

**Education:        Required – **High School Diploma or equivalent.

**Preferred – **Post –secondary certificate or degree, experience will be considered.

**Experience:     Required ** – None.

**Preferred – **1 to 2 years of experience in banking or a related area.

**Licenses and **

**Certifications: Required ** – None

** **

**Position Requirements **

**Competency Statement(s) **

- **Accountability (core value) – Always do what we say and hold one another accountable. **

- Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.

- Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.

- Conceptual Thinking – Notices similarities between different and apparently unrelated situations.

- **Confidentiality (Core Value) – Always maintains strict confidentiality **.

- **Community Development (Core Value) – Always committed to community development. **

- Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.

- Data entry – Proficient alpha/numeric data entry skills.

- Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.

- Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.

- **Integrity (Core Value) – Always act with integrity and honesty. **

- **Respect (Core Value) – Always treats others with respect. **

** **

** **

**Physical Requirements **

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

Frequency

Lbs.

Sitting

30%

Standing

60%

Walking

10%

Fine Manipulation of hands

80%

Lifting

Daily

25 lbs.

Carrying

Daily

25 lbs.

Pushing/Pulling

2 x daily

75 lbs.

Bending/Squatting

Frequent

Reaching/Overhead

Occasional

Stress Level

High at times

Teller

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