Delta Beverages, LLC is here to normalize Cannabis Consumption. We strive to remove the stigma of cannabis so that the world can enjoy freely. Think of a day where having cannabis is just as normal as having a glass of wine after a long day. We have crafted the perfect beverage that lets you sit back & relax, without the need for alcohol or the hangovers. Our state-of-the-art manufacturing churns out over 1,100 cans a minute and ensures the best quality products.

Industry: Beverage Manufacturing
Company Size: 11-50 employees

Drink DELTA

Savvy Admin PROD

**Department: ** Sales

**Employment Type: ** Full-Time, Hourly (Non-Exempt)

**Reports To: ** State Sales Manager or Regional Sales Manager, depending on market structure.

**Market: **Fort Lauderdale

**Company Overview **

Delta Beverages is redefining the infused beverage space with fast-acting, premium THC-infused drinks crafted for modern consumers who value intentional, stigma-free experiences. Since 2020, we have grown from an emerging challenger brand into a category-shaping company known for disciplined execution, strong retail partnerships, and bold innovation.

We are building the next era of infused beverages - one rooted in quality, credibility, and consistent in-market excellence. As our footprint expands across key markets, we are investing in high-performance field leaders who understand that distribution, visibility, and velocity drive real growth.

If you thrive in the field, take pride in building relationships that convert to sales, and understand that great brands win at the shelf - this is your opportunity to build a market from the ground up and directly influence revenue growth.

**Position Summary **

The Field Guide role is a field-based sales role responsible for driving measurable revenue growth, expanding distribution, strengthening retail partnerships, and ensuring best-in-class market execution within an assigned territory.

This role operates with a disciplined **70% Sales & Market Execution / 30% Consumer Engagement & Activation ** allocation.

The Field Guide manages a dynamic account universe including new business targets, active growth accounts, and at-risk accounts requiring recovery. The position serves as the frontline extension of sales leadership and plays a critical role in distribution expansion, merchandising standards, promotional execution, and sampling conversion.

Success in this role is defined by measurable sales growth, distribution gains, account retention, and consistent in-store execution standards.

**Core Responsibilities **

**1. Sales & Account Management (70%) **

**New Account Development **

- Identify, prospect, and secure new on-premise and off-premise beverage accounts.

- Deliver professional sales presentations that communicate brand value, commercial opportunity, and growth potential.

- Support account onboarding, initial orders, and launch execution.

- Partner with distributor representatives to ensure successful placement and activation.

**Active Account Growth **

- Maintain consistent in-market presence within assigned territory.

- Drive distribution expansion, SKU penetration, and incremental placements.

- Increase reorder frequency through proactive relationship management.

- Execute promotional programming and seasonal initiatives to maximize sell-through.

- Build strong working relationships with store managers, beverage buyers, and key stakeholders.

**At-Risk Account Recovery **

- Identify accounts with declining performance or reduced engagement.

- Analyze root causes impacting sell-through or visibility.

- Implement corrective action plans including merchandising improvements, promotional resets, and re-engagement strategies.

- Collaborate with distributor partners to restore sales momentum.

**2. Marketing Execution & Retail Activation (Included Within 70%) **

**Merchandising & Display Standards **

- Ensure optimal product placement aligned with Delta merchandising standards.

- Maintain shelf integrity including facings, rotation, pricing accuracy, and stock levels.

- Build, monitor, and refresh secondary placements such as endcaps, floor displays, and cold box features.

- Conduct regular in-store audits to confirm availability and competitive positioning.

**Point-of-Sale (POS) & Signage **

- Install and maintain approved POS materials and signage.

- Ensure brand standards and visual guidelines are consistently upheld.

- Identify and correct execution gaps in display compliance.

**Retail Promotions **

- Execute in-store promotions aligned with strategic sales initiatives.

- Support key selling periods and promotional campaigns.

- Ensure promotional displays align with pricing strategy and distribution goals.

**3. Consumer Engagement & Brand Representation (30%) **

**Tastings & Sampling **

- Coordinate and execute in-store tastings, demos, and sampling events.

- Educate consumers on product attributes, brand positioning, and differentiators.

- Drive immediate sales conversion during activations.

- Capture structured consumer feedback and report measurable results.

**Brand Stewardship **

- Represent Delta professionally in all retail and on-premise environments.

- Maintain comprehensive knowledge of the product portfolio, regulatory environment, and competitive landscape.

- Build positive relationships with retail staff and distributor teams.

**Performance Management & Reporting **

- Track territory performance including distribution gains, revenue growth, and account retention.

- Maintain accurate CRM records of account visits, orders, and follow-ups.

- Provide structured market intelligence and competitive insights to leadership.

- Report activation results and sampling conversion metrics.

**Key Performance Indicators (KPIs) **

- New account acquisition

- Revenue growth within assigned territory

- Distribution expansion and SKU penetration

- Active account retention and at-risk account recovery

- Merchandising and display execution compliance

- Promotional performance and sampling conversion

**Qualifications **

- 3+ years of beverage, CPG, alcohol beverage, or THC-infused product sales experience preferred

- Proven track record of achieving territory-level sales targets

- Experience working with distributors and retail buyers strongly preferred

- Strong negotiation, communication, and relationship-building skills

- Knowledge of merchandising principles and retail execution standards

- Proficiency in CRM systems and reporting tools

- Self-motivated with ability to independently manage a territory

- Valid driver’s license and reliable transportation

- Ability to lift product and marketing materials up to 50lbs - as needed

**Preferred: **

- Bachelor’s degree in Business, Marketing, or related field

- Experience in THC, cannabis, or alcohol beverage industry

**What Success Looks Like **

Success in this role is defined by measurable revenue growth, increased distribution, strong retail partnerships, high merchandising compliance, and disciplined sales execution across the assigned territory.

The Field Guide delivers commercial impact while maintaining elevated brand standards and effective consumer engagement.

**Benefits & Rewards **

(This is an hourly role. Eligibility for benefits is based on full-time employment status and applicable company policies.)

- Paid Time Off – Eligible full-time team members may receive up to 80 hours of annual PTO

- Health & Wellness – Eligible employees may receive a company contribution toward medical coverage; optional dental, vision, and supplemental plans may be available

- Travel & Expenses – Business-related travel and approved expenses reimbursed per company policy

- Perks & Experiences – Employee discounts and access to select industry events

- Growth & Opportunity – Advancement opportunities within a fast-growing national brand

- This position may include additional variable incentive compensation, which may change based on seasonal factors and business needs.

Delta Field Guide | Territory Sales & Market Execution (CPG/Beverage)

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. 

To learn more about our career opportunities, visit fourseasons.com/careers.

For more information and reservations, visit fourseasons.com. 

For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

Industry: Hospitality
Company Size: 10,001+ employees

Four Seasons Hotels and Resorts

**About Four Seasons**

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

**About the location:**

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

Four Seasons Hotel and Residences Fort Lauderdale and Four Seasons Resort Palm Beach is seeking a Digital Marketing Manager to join our talented Shared-Services Marketing team. This is a unique opportunity to showcase two distinct properties within South Florida. From our Resort recognized as #1 in Florida and among the best in the world to our newest beachfront destination in a celebrated coastal city, join our award-winning team while thriving in a career with the world's leading luxury hotel brand.

**PURPOSE **: The Digital Marketing Manager establishes brand and channel preference, generates revenue, and executes data-driven strategies for Four Seasons Hotel and Residences Fort Lauderdale and Four Seasons Resort Palm Beach. The Digital Marketing Manager supports the Commercial Directors, Regional Director of Public Relations and Communications, and local Public Relations and Communications Managers to execute strategies in digital marketing, social media, content development, and online reputation management, and measures success through outcomes supported by analytics and reporting.

**Essential Functions**

**Digital Marketing**

- Oversee both Hotels' digital channels with a proactive and creative approach to all digital and electronic marketing platforms. Designs and implements innovative campaigns that increase awareness of the Hotel and support commercial goals including direct channel mix growth

- Oversee and optimize online and offline presence of each Hotel including content and images on Four Seasons owned channels (FS.com, Four Seasons App, Preferred Partner, Sales Resource, etc.), partner, and third-party websites, ensuring alignment with the Hotel’s positioning, business objectives, and storytelling

- Manages online reputation, including monitoring, reporting sentiment to internal stakeholders, and leading community responses

- Supports direct reports and agency partners with digital marketing tactics including SEO, PPC, email marketing, and display advertising

- Partners with operations team to promote guest data capture, usage of the Four Seasons App, and online guest reviews

- Manages Local Mailing List Manager and communication schedule to this audience

- Assists with writing briefs for digital campaigns, analyzing results, and reporting on key learnings

- Plays a key role in reputation management, keeping track of public attitudes and organizing responses across hotel and restaurant related platforms

- Conduct a digital benchmark on a regular basis with key competitors (local, national, international) and in the luxury space (retail, travel) to determine opportunities to improve our content and solutions

**Social Media**

- Manages Hotel and priority Restaurant social media channels, curating engaging content that showcases Brand DNA while increasing total audience size and engagement

- Executes effective community management of all social media platforms

- Ensures social media content performs well in Brand Clarity audit and monthly marketing scorecard

- Leverages social media channels to amplify key messages and support organic search through strategic and creative communication

- Embraces data-driven approach to social media strategy, using monitoring and reporting tools

- Pursues, negotiates, and coordinates social media influencer visits, as well as building briefs to support incoming influencer visits ensuring expectations are aligned and the influencer understands the property and brand aesthetic

- Utilizes available programs (including Social Native, Sprout, and new influencer platform etc.) to vet and integrate User Generated Content

- Works closely with each department at each Hotel to identify and produce social media content opportunities

- Monitors social media conversations relevant to the Hotel, luxury travel industry, and local market

- Coordination of Hotel participation in corporate global social media campaigns.

- Executes digital strategies within the Restaurant & Bar Toolkit to ensure maximum exposure for Hotel outlets on digital channels

- Aligns with Four Seasons Home Office, Convention Visitors Bureau, and all key partner social media teams to maximize Resort exposure opportunities

**Digital Analytics and Reporting**

- Leverages full suite of online reporting tools including Adobe Analytics ensuring activities are monitored and optimized against the pre-established KPIs

- Provides monthly digital KPI, social media, and Revinate reports. Support with other marketing reports as assigned

- Leverages Google Travel Insights and Google Hotel Insights, reporting on opportunities.

- Provides action plan for continuous improvement to Marketing Scorecard in Content Quality, Social Media Engagement, FS.com channel mix index with an ROI mindset

**Public Relations and Communications**

- Participates in departmental PR and marketing meetings

- Assists in design of promotional materials including print, digital, advertising assets and other collateral (as needed)

- Assists the Public Relations team with the creation of unique experiences and local partnerships (as needed)

- Assists with the production and coordination of photo and video shoots (as needed)

**Additional Functions**

- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee

- Be a brand ambassador of Four Seasons and local hotel properties

**Knowledge And Skills**

Education: College education required.

Experience: 3-5 years of experience in a digital marketing capacity.

- Previous digital marketing experience, and hospitality and sales experience preferred.

- Experience with social media platforms, consumer engagement and strong awareness of the digital world.

- Excellent writing, presentation, and communication skills.

- Photography and video skills and an eye for aesthetic

- Attention to detail and organization.

- Influencer relations experience.

- Knowledge of InDesign and production methods in graphic arts and collateral.

- Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities.

- Ability to manage third-party agencies, partners, and vendors.

- Proficient in Microsoft Office Suite.

**Service Culture**

Currently operating 143 hotels and resorts, and 57 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998…join our team and discover why.

**What To Expect**

Competitive Salary & Wages

401(k) Retirement Plan

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

… and so much more!

**Learn More About a Career With Four Seasons**

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Digital Marketing Manager, Shared Services

Radkin  is a Premier Residential Service Provider for luxury residential properties, specializing in Valet, Concierge, Doorman, Porter, and Concierge Patrol. Radkin consistently delivers excellence by hiring people who are friendly, well trained, professional, and work diligently to exceed the client's desires. We know the staff on the frontline represent our clients in the highest fashion and it is our desire to build a firm foundation our clients can rely upon. We provide an experienced manager for each location to directly oversee the staff and work with the property manager; this ensures a quick response when the need arises and that operations flow smoothly. We ensure the safety of your residents by conducting extensive background checks on all prospective employees and we protect the client by providing insurance for all cars within Radkin's custody. From the first to the last touch, it is our PRIVILEGE to be invited to serve the residents of your building. Our clients are saying...

"Our owners demand a high level of service and Radkin has always met and exceeded those expectations. Radkin has an excellent training program and it is reassuring to me that anyone who is sent to my building understands the finer points of service and how to make a positive impression on our owners. Working with Radkin has been a delight." TOM MATHEWS, The Bristol GM

"Radkin has cared for my community and the level of professionalism is above any other I have experienced. We would be lost without Radkin." AMY BALLARD, Braeswood GM

"Working with Radkin has been an exceptional experience. Gill Plummer exceeded my highest expectations and "saved-the-day" when my client needed immediate staffing in place. You will be very satisfied with GPO and I highly recommend this company!" RACHEL RICHMOND, GM

"Radkin management and their staff work together with our team to complete the circle. Very helpful, courteous and professional." MICHELLE LONERGAN, The Greenway GM

Industry: Human Resources Services
Company Size: 51-200 employees

Radkin

**Radkin LLC **

Immediate Hire Opportunity!

**Position Overview **

Radkin LLC is looking for a driven Director of Business Development to help drive growth and expand our presence across the Florida market. This role focuses on bringing in new clients across our core service lines, including concierge, valet, and security, within residential and commercial properties.

At Radkin, we take pride in delivering great, people-first service. We’re looking for someone who can represent that in the field and knows how to open doors, build trust quickly, and turn conversations into long-term partnerships.

This is a hands-on, results-focused role for someone who enjoys being out in the market, building relationships, and consistently closing new business.

**Compensation **

$75,000 base salary plus commission

** **

**Job Responsibilities **

- Drive new business through outreach, networking, and relationship-building.

- Identify and close new client partnerships across residential and commercial properties.

- Manage a consistent pipeline of qualified opportunities.

- Lead client meetings, presentations, and contract negotiations.

- Work with operations to ensure smooth onboarding and service delivery.

- Maintain client relationships to support retention and growth.

- Track pipeline activity and sales performance through the company’s CRM.

- Represent Radkin professionally in all client interactions.

**Proficiencies **

- Demonstrated expertise in New Business Development and Lead Generation

- Strong presence and confidence in client-facing environments.

- Ability to build trust quickly and communicate clearly.

- Self-motivated, disciplined, and comfortable working toward performance goals.

- Strong negotiation skills and ability to close deals.

- Organized and consistent in managing pipeline and follow-ups.

**Job Requirements **

- Must reside in or near Fort Lauderdale or Miami, FL.

- Bachelor’s degree in Business Administration, Marketing, or a related field

- Proven experience in business development, sales, or account management.

- Track record of closing deals and generating revenue.

- Strong communication and relationship-building skills.

- Ability to work independently and stay accountable to goals.

- Willingness to travel locally for client meetings and site visits.

**Benefits **

- Performance-based incentives

- Annual bonuses

- Paid time off

Radkin, LLC is an Equal Opportunity Employer. Applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Radkin, LLC, and an applicant or employee. Radkin, LLC is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Director of Business Development

Forget what you think you know about professional services. We go beyond what’s expected and help others do the same.

Grant Thornton is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading independent audit & assurance, tax and advisory firms. That means our network has more than 60,000 professionals in more than 135 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too.
 
One thing we won’t do? Grant Thornton will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503.

Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.

Industry: Accounting
Company Size: 5,001-10,000 employees

Grant Thornton (US)

**Job Description**

**Grant Thornton is seeking a PMD Talent Effectiveness Associate Director to join the team. Approved office locations can be found below.**

The PMD Talent Effectiveness Associate Director (AD) leads the strategy activation and end‑to‑end execution of the Partners and Managing Director (PMD) performance management process for the U.S. Aligned to the firm’s broader talent and performance agenda, this role is pivotal in enabling a high‑accountability, performance‑driven partner experience that reinforces clarity of expectations, transparency of outcomes, and continuous, high‑quality feedback for the firm’s most senior leaders.

While scope of responsibilities currently includes PMD performance for the U.S. only, the AD supports strategic design development and operational execution to facilitate the PMD performance process with a global mindset, establishing scalable standards, governance, and operating rhythms that can support future global expansion. Reporting to the Director, Global Talent Effectiveness, the AD serves as the U.S. PMD performance owner, accountable for translating global PMD performance strategy into a cohesive operating model for the U.S. firm. This role exercises significant autonomy, maintaining focus and navigating ambiguity to drive decisions. The AD is accountable for facilitating and governing the PMD performance execution model end-to-end (plans, timelines, cadence, tooling/data readiness including Oracle inputs, reporting/insights, and Canvas content stewardship).

The AD partners closely with colleagues in the firm’s Go to Market function under the Chief Operating Officer (scorecard strategy/design owner) and cross-functional stakeholders (HRIS, People Experience, Service Line Operations, Quality, etc.) to ensure accurate, timely, and well-governed design and execution. In this capacity, they will also independently engage PMDs and senior leaders across the firm, as well as serve as people manager for a direct report, the INDUS-based Global TE Senior Associate.

**Qualifications (Personal Characteristics, Skills/Abilities, Academic):**

**The ideal candidate will be:**

- A business‑minded talent effectiveness professional who excels at owning and operating complex programs and processes, with strong planning, coordination, and follow‑through.

- Operationally rigorous and outcome‑accountable, delivering accurate, high‑quality work in a fast‑moving, matrixed environment.

- Analytical and judgment‑driven, comfortable using metrics and data to drive decisions, and set timelines; an ability to engage with and provide clear guidance to senior executives.

- A concise, audience‑aware communicator who can independently write, edit, and sequence communications that drive clarity and action.

- A strong collaborator across GTM, People & Culture, Tech/HRIS, Service Line Operations, and Quality teams; adept at role clarity, RACI management, and influencing without direct authority.

- Trusted with highly confidential information; exercises sound judgment, discretion, and executive‑facing professionalism.

**The Ideal Candidate Will Possess:**

- 10+ years of progressive experience in performance management, HR program management, PMO/operations, or organizational effectiveness within a professional services environment; global experience preferred.

- Hands‑on experience owning and executing complex, multi‑stakeholder program plans (e.g., Smartsheet), including development and maintenance of SOPs and process documentation.

- Strong data and reporting capability (Excel, Power BI, or similar) and experience partnering with HRIS/Technology teams to ensure system and data readiness (e.g., Oracle workflow inputs and validations).

- Proficiency with MS Office, SharePoint/Teams, and content maintenance on Canvas or similar intranet platforms.

- Excellent written and verbal communication skills, including independently drafting broad‑reach communications, FAQs, job aids, and leader‑ready talking points.

- People leadership experience preferred, including delegating work, quality‑assuring outputs, and developing junior team members.

**Core Responsibilities:**

-  U.S. PMD Performance Process Facilitation

- Own and build the annual calendar and execution plan for PMD expectation-setting, mid-year and year-end performance cycles, including milestones, dependencies, risks, and cutovers.

- Partner with GTM to provide strategic input into the PMD scorecard approach, informed by execution insights, PMD feedback, and process outcomes, while GTM retains scorecard design ownership.

- Design and maintain the operational playbook (SOPs, timelines, roles/RACI), serving as the single source of truth for all stakeholders.

- Lead and coordinate leader and participant briefings (slides, agendas, run of show) and align logistics with cross-functional partners (e.g. People Experience, Internal Communications, and Service Line Operations).

- Oversee and manage PMD support mailbox triage for related inquiries and ensure timely, accurate Q&A routing and closure

-  PMD Scorecard Partnership

- Partner with the Office of the COO on the PMD scorecard approach, providing strategic perspective informed by execution insights, PMD feedback, and downstream process impacts, while the COO retains scorecard design and strategy ownership.

- Lead the operationalization of the scorecard by coordinating with the Office of the COO and HRIS/Technology teams to ensure Oracle performance‑cycle data is prepared and delivered accurately and on time (data definitions, required fields, upload templates, load monitoring, issue resolution).

- Own and manage issue and risk logs tied to scorecard use (e.g., targets, sales crediting impacts, quality or lead integration points); assess implications, elevate tradeoffs, and escalate with clear recommendations.

-  Partner with the People Experience team to shape and steward the U.S. partner and managing director experience, ensuring the process align with overall expectations of the partner and managing director roles.

-  Communications, Training & Canvas Content

- Translate annual PMD scorecard updates and process changes into clear enablement resources, applying judgment to determine messaging emphasis, sequencing, and level of detail needed for senior audiences.

- Lead development and delivery of PMD performance process communications and supporting materials (cycle announcements, instructions, FAQs), ensuring alignment to strategic intent and clarity of required actions.

- Own PMD program content on Canvas (guidance, timelines, tool links), setting content standards for accuracy, version control, and usability; coordinate archival and structural improvements as needed.

- Partner with the Office of the COO and Service Line/Quality teams to provide clarifying guidance where PMD scorecard measures intersect with SL‑specific standards or lead behaviors; elevate themes and implications for broader alignment.

-  Data, Reporting & Insights

- Own PMD cycle reporting (participation, timeliness, exceptions, cycle progress), applying judgment to highlight insights, risks, and decision‑relevant themes for leaders.

- Ensure end‑to‑end data integrity for PMD‑related data flowing into and out of systems (Oracle uploads, dashboards); proactively partner with Technology, HRIS, and Analytics to resolve issues and improve reliability.

- Synthesize trends, recurring questions, and pain points from reporting, office hours, and mailboxes into actionable insights and recommendations to inform process improvements and future approach decisions.

-  Governance, Documentation & Continuous Improvement

- Own and maintain PMD SOPs, RACI, and decision logs, setting governance standards and ensuring version control across shared repositories.

- Lead post‑cycle retrospectives, assess effectiveness of timelines, tooling, and communications, and prioritize improvements based on impact and feasibility.

- Monitor external best practices in performance enablement and apply relevant insights to enhance clarity, quality, speed, or scalability of the PMD process.

-  People Leadership & Collaboration

- Directly manage the INDUS‑based Global Talent Effectiveness Senior Associate (U.S. PMD TE; U.S. Promotions; Global Core Succession); set priorities, provide coaching, and review outputs for quality and completeness; coordinate dotted‑line work with the Global Succession & Readiness Manager.

- Partner with Total Rewards to align PMD performance and rewards timelines and processes, anticipating downstream impacts and resolving interdependencies.

- Enable and train HRBPs on PMD core processes they support (e.g., calibration facilitation), providing guidance on complex or sensitive scenarios.

- Coordinate with Analytics and Finance to ensure PMD performance processes are supported with accurate data and reporting.

- Act as business owner for PMD‑specific Oracle performance forms, defining requirements, validating usability, and driving continuous improvement based on user and process feedback.

The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Cleveland, OH, Minneapolis, MN, and Baltimore, MD offices only is between $144,000 and $216,000 per year.

The base salary range for this position in the firm’s Washington, DC, Boston, MA, Edison, NJ, and New York, NY, and Melville, NY offices only is between $155,520 and $233,280 per year.

**About Us**

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

**About The Team**

**The team you’re about to join is ready to help you thrive. Here’s how:**

-  Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.

-  Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

-  We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

-  When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers

**Here’s what you can expect next:**

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.

**Benefits:**

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.

- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

**Additional Details:**

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HRHelp@us.gt.com.

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

PMD Talent Effectiveness Associate Director

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments. We specialize in creating innovative, fiber-based networks that offer unparalleled performance and reliability, tailored to meet the unique needs of every customer we serve.

Industry: Telecommunications
Company Size: 1,001-5,000 employees

Hotwire Communications Ltd

The Senior Tax Accountant is responsible for overseeing the organization’s income tax accounting and compliance functions as well as managing internal & external audit activities and supporting proactive tax risk assessment initiatives. This role partners closely with cross-functional leaders and reports directly to the Tax Director, playing a key role in ensuring accurate reporting, tax compliance, and strategic tax support for the organization.

**Ideal candidate will have Income Tax Provision experience and Partnership & Corporate Tax experience. **Preference given to candidates that live in the tri-county area of South Florida ****

**Duties / Responsibilities:**

- Manage federal and state Income Tax compliance, including the preparation, review and filing of required returns.

- Prepare and oversee income tax accounting for the company’s legal entities, ensuring accuracy and compliance with applicable standards.

- Evaluate, design, and implement company processes and internal controls to strengthen compliance, reporting and operational efficiency.

- Prepare and maintain monthly, quarterly and annual reports to the company’s Parent organization.

- Manage federal and state income tax Audits, serving as the primary point of contact with taxing authorities.

- Ensure company-wide adherence to established tax policies, regulations and procedures.

- Collaborate with leadership to identify, scope and lead ad-hoc strategic and special projects.

- Coordinate and respond to data requests from outside auditors and accounting firms.

- Provide data-driven analysis and insights to support strategic initiatives and ongoing tax and finance operations.

- Perform other duties as assigned by the Tax Director.

**Minimum Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Bachelor’s degree in Accounting, Finance or a related field preferred.

- Minimum five (5) years of progressive professional experience in tax operations across multiple disciplines.

- Strong proficiency in Excel and other financial systems and applications (D365, AI-enabled tools).

- Experience in the telecommunications/cable industry highly preferred.

- Excellent oral and written communications skills (including public speaking) in English.

- Exceptional organizational skills and effective time management.

- Experience with property and/or sales tax is a plus.

**BENEFITS:**

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

- Comprehensive Healthcare/Dental/Vision Plans

- 401K Retirement Plan with Company Match

- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

- Paid Volunteer Time

- Paid Parental Leave

- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

- Employee Referral Bonuses

- Exclusive Entertainment Discounts/Perks

**Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

Senior Tax Accountant

The City of Lauderhill is a municipality located in the center of Broward County, Florida, USA. Its population is 71,626 as of 2016.

This City is well-known for its cultural diversity and celebrates its variety through the performing arts at a beautiful 1200-seat Lauderhill Performing Arts Center and the Central Broward Regional Park located in its downtown popular Entertainment District. With 42 different languages spoken in Lauderhill, its authenticity is frequently admired and often imitated, but never exactly replicated! Nothing beats the real thing! Lauderhill it is! 

Lauderhill is centrally located in South Florida between three international airports, seaports and minutes from the Florida Turnpike and I-95.

Industry: Government Administration
Company Size: 201-500 employees

City of Lauderhill

The purpose of this position is to serve as the City’s official spokesperson for the City’s external communications, under the direction of the City Manager or designee. Employees in this classification are responsible for supporting the City’s strategic goals by creating, reviewing, and managing external communications, responding to media requests, and coordinating emergency communications by partnering with the City’s Emergency Response Departments (i.e., Police Department, Fire Department, and Public Works Department). All coordination of communications, with the exception of those related to emergencies, shall be conducted through this position. Position is responsible for executing effective programs to inform and educate the public and news media about information regarding the City of Lauderhill.The following knowledge, skills, and abilities, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.

Functions as an official spokesperson for the agency in external communications with the media regarding operations, programs and/or events as directed by the City Manager or designee; serves as main point of contact for news media in both emergency and non-emergency situations, except for police and fire activities.

Maintains contact with the media; coordinates interviews with the City officials; supports Emergency Management Personnel in maintaining an effective crisis communications plan; coordinates news coverage at incidents and other agency events.

Develops, implements procedures for, and responds to media and general public requests for information, including responses to media outlets, citizen requests and other inquiries; manages the City’s newsletter and other formal communication avenues.

Ensures that external facing media is continuously update with City events and City Manager approved content.

Supports optimal visual design and City branding awareness by ensuring that all published content is clear, consistent, and represents the City in a professional manner.

Works with administration and various departments to prepare public statements, press releases, photos and supporting data for the news media; works collaboratively with departments to identify, develop, and approve published content to ensure singular branding.

Coordinates closely with departments to align messaging across programming and initiatives, promoting interdepartmental communication to ensure consistency and accuracy in all public communications.

Serves as the liaison to various agencies to help promote the city and its community stakeholders.

Writes, shoots, produces, edits, and strategizes City videos for re-broadcast on the City’s local station, social media and City website.

Provides support to the Emergency Manager during crisis and emergency situations.

Identifies potential negative or crisis situation and advises City administration of methods for mitigating issues.

Adapts to daily priorities as needed by the City; ensures responsive communications thru variety of channels that are adapted to evolving needs.

Responds to media requests for interviews; arranges and coordinates news conferences; conducts inter-agency interviews in compiling information.

Researches, assembles, edits, and presents news materials through written media and oral communications.

Compiles Department records/information requested under Public Documents Law, Chapter 119.

Performs essential functions under stressful situations including disasters and incidents; supports immediate needs of the City as they occur after normal working hours and/or over weekends.

Performs other duties as assigned.

- Bachelor’s Degree from an accredited institution, in journalism, marketing, communications, public administration, or closely related field; AND

- Four (4) years of experience with progressive communications and/or public relations responsibility preferably within a governmental or public sector organization; AND

- Two (2) years of experience leading and managing a team, including scheduling meetings, assigning tasks, and providing regular reports; AND

- Two (2) years of experience implementing communication strategies and addressing and resolving issues related to press releases, media requests, and public updates; AND

- Valid State of Florida Driver’s License.

~~If no applicants meet the minimum qualifications, an equivalent combination of education, training, experience, and preferred qualifications may be considered.~~

**Supplemental Questions**

Please be sure to answer all supplemental questions thoroughly and completely. Please note that if you do not answer all the questions in its entirety, your application may not be further considered in the hiring process. If you have any difficulty understanding or completing the supplemental questions, please feel free to contact the Human Resources Department at 954-730-3090.

**Please be advised: Proof of education level is required (copy of High School Diploma/GED or College Degree/transcript needs to be uploaded in PDF format to application). Any required licenses and or certifications for the position you are applying for must be submitted as well. If required documentation is not provided, the application will be incomplete and will not continue in the hiring process.**

The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

**Veteran's Preference**

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and that certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

You may waive a postsecondary educational requirement for a position of employment (except if the position is exempt under the statute e.g., temporary employees, members of boards and commissions, positions that require an employee to be a member of the Florida Bar), for a current member of any reserve component of the United States Armed Forces or the Florida National Guard or a veteran who has been honorably discharged if the person is otherwise qualified for the position.

**Applicant Screening**

Due to the volume of applications the City receives, every applicant meeting the minimum qualifications cannot be guaranteed an interview. Applicants are selected for an interview based on education and work experience most closely matching the requirements of the position and may undergo additional selection and screening processes which may include an evaluation of training and experience, and written, oral and performance-based testing.

Drug and alcohol testing is conducted based upon City policy, Federal, State and Local requirements. The City of Lauderhill is an E-Verify employer.

Schedule Requirements: The ability to work a flexible work schedule to meet the needs of the City, including ability to work evenings and weekends on a regular basis to attend meetings, community events, and other assigned functions. Occasional holidays and extended hours may also be required based on operational needs. The ability to adjust work hours and maintain reliability during non-traditional work times.

Driving Requirements: The ability to drive and operate a personal or City vehicle intermittently throughout the work day or work week.

Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds), for 37.5-40 hours per work week, including nights and weekends.

Motor Coordination: The ability to coordinate eyes, hands, and feet to utilize and operate office tools, equipment, and machinery; and to handle, sort, and organize documentation.

Sensory Requirements: The ability to perceive and differentiate audio and/or visual cues or signals; and to perceive and differentiate depths, and/or textures.

Form/Spatial Aptitude: The ability to inspect items for proper length, width, and shape; and to visually read various information.

Color Discrimination: The ability to differentiate between colors or shades of color.

Communication: The ability to effectively communicate with City employees, stakeholders, and the general public verbally and in writing to deliver and explain information in a variety of technical and/or professional languages, and to prepare written correspondence, documents, reports, and analyses using proper format, spelling, grammar, and punctuation.

Functional Reasoning: The ability to apply principles of rational systems, such as motivation, incentive, and leadership; to interpret instructions furnished in written, oral diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: The ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, measurable, verifiable, or subjective criteria.

Data Conception: The ability to coordinate, manage, strategize, and or correlate data and/or information; and to exercise discretion in determining actual or probable consequences, and in identifying solutions or alternatives.

Mathematical Aptitude: The ability to add, subtract, multiply, divide, and calculate numbers, decimals, and percentages.

Environmental Factors: Essential functions are performed with varied exposure to adverse environmental conditions (i.e. cold, heat, rain, sunlight, humidity, noise, dirt, odor, and/or fumes).

Communications Administrator

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Industry: Civil Engineering
Company Size: 10,001+ employees

AECOM

**Company Description**

**Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

**Job Description**

**AECOM ** is looking for a Project Environmental Scientist position in Fort Lauderdale office. The successful candidate will work within an interdisciplinary, collaborative environment that provides career growth opportunities within AECOM’s Remediation Southeast Team. This position will consist of both in-person and virtual (telework) work environments and will include performing environmental contamination assessments, contamination remediation, plan reviews, and technical report writing.

The successful candidate will provide technical skills leading and supporting Environmental Remediation projects within the department and will develop strong relationships with the team and clients to enable pursuit of new opportunities. The successful candidate will have the ability to communicate effectively with members of the project team, clients, site personnel and office management, and work both independently and as part of a project team.

The successful candidate will be committed to the team's success and growth; will rigorously apply safety policies and procedures; will manage the technical, cost and schedule elements of project delivery; and will effectively manage the quality of field efforts and project deliverables within the bounds of the AECOM Quality Management System

The responsibilities of this position include, but are not limited to:

- Assist with limited portions of a broader assignment of an experienced engineer.

- Supports AECOM projects in the areas of contaminated sediments, soil and groundwater assessment and remediation, environmental compliance, regenerative remediation and sustainability.

- Collects and correlates basic engineering data using established and well-defined procedures. Assist with field activities for data collection.

- Identifies discrepancies in results.

- Assist the senior staff with field oversight of remediation activities.

- Performs work in accordance with agreed upon budget and schedule with supervision.

**Qualifications**

MINIMUM QUALIFICATIONS:

- BA/BS in Environmental Science or related field 6+ years of related experience or demonstrated equivalency of experience and/or education

- Experience working with Floridia Department of Transportation

- Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

- As a condition of employment, candidates must pass a drug screening

- As a condition of employment, candidates must pass a medical screening

- Willing to work in a hybrid work environment, with office presence for two days a week.

- Knowledge of CADD/GIS

PREFERRED QUALIFICATIONS

- Masters Degree in Environmental Science or related field

- 7+ years of experience working in a environmental consulting firm

- OSHA 40-hour HAZWOPER certification

- Willingness to travel, complete field work, and work extended hours, when necessary.

- Knowledge of Mid-Atlantic States environmental regulations and setting.

**Additional Information**

- Sponsorship for US employment authorization is not available now or in the future for this position.

- Relocation is not available for this position.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $75000 to $85000.

**About AECOM**

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

**What makes AECOM a great place to work**

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

**ReqID: ** J10148935

**Business Line: ** Environment

**Business Group: ** DCS

**Strategic Business Unit: ** East

**Career Area: ** Science

**Work Location Model: ** Hybrid

**Compensation: ** USD 75000 - USD 85000 - yearly

Project Environmental Scientist

As a robust single family office, ICBD invests in companies and initiatives that disrupt industries, enhance communities, and sustain profitability.

The ICBD portfolio of investments includes, but is not limited to:

ABA Centers — An autism healthcare provider dedicated to expanding access to high-quality care without the long wait times typical in the field.

GateHouse Treatment — Personalized addiction treatment designed for long-term recovery.

Exact Billing Solutions — Innovative medical revenue cycle management and consulting.

Curative AI — The next generation in AI for healthcare and beyond. 

The Christopher Barnett Family Foundation — A family-run charitable organization designed to build opportunities, inspire hope, and launch educational initiatives.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

ICBD

**PERFORMANCE-BASED JOB DESCRIPTION **

**ONE Mission. ONE Team. ONE Passion. **

**POSITION TITLE **

Director, Process Improvement

**SUPERVISORY CHAIN OF COMMAND **

Vice President of Operations > Chief Executive Officer

**SUPERVISORY RESPONSIBILITIES **

None

**POSITION CLASSIFICATION **

Exempt

**WHO WE ARE **

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation.

**OUR ORIGIN STORY **

Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties.

**RECOGNITION & AWARDS **

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including:

- **Inc. 5000, 2024 **- Top 5 Fastest-Growing Private Companies in America (ABA Centers of America)

- **EY Entrepreneur Of The Year® ** U.S. Overall

- **Florida Trend Magazine ** - 500 Most Influential Business Leaders

**POSITION SUMMARY & PURPOSE **

The Director of Process Improvement is a high-level strategic leader responsible for identifying, leading, and executing complex process improvement projects that drive significant financial and operational impact. This individual acts as a change agent, utilizing advanced statistical analysis to reduce defects, eliminate waste, and optimize workflows across the organization.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

**POSITION ESSENTIAL DUTIES & RESPONSIBILITIES **

·        **Project Leadership: ** Lead and execute high-impact projects utilizing proven Lean Six Sigma or other methodologies to achieve measurable business results.

·        **Data Analysis: ** Lead root cause investigations to mitigate risks and prevent defect recurrence. Perform advanced statistical analysis to identify root causes of operational issues and validate improvement results.

·        **Training & Mentorship: ** Facilitate training sessions and provide ongoing coaching to operational business leaders.

·        **Strategic Alignment: ** Collaborate with senior leadership to identify improvement opportunities aligned with the company's strategic goals and financial targets.

·        **Change Management: ** Implement solutions to optimize workflow and reduce non-value-added activities.

·        **Reporting: ** Develop and monitor key performance indicators (KPIs) and report project progress and financial savings to stakeholders.

**ABOUT EXACT BILLING SOLUTIONS **

Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back-office function—it's a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable.

**Join our mission and help transform healthcare billing with precision and purpose!**

~~Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program. ~~

**DISCLAIMER **

The statements contained herein reflect general details as necessary to describe the principal functions of this position. This is not intended to be an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions or similar behaviors, attributes or requirements associated with this position. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Individuals may be required to perform other duties as needed. **This document describes the position currently available.  It is not an employment contract. Exact Billing Solutions reserves the right to modify position duties and position descriptions at any time. **

**Requirements**

**EDUCATIONAL/SKILL REQUIREMENTS **

- **Education: ** Bachelor's degree in Business Administration, or a related technical field is required

- **Certifications: ** Current Lean Six Sigma Black Belt Certification from a reputable organization (e.g., ASQ, IASSC) is highly desired

- **Experience: ** Minimum of 5-8 years of experience leading process improvement initiatives with a proven track record of delivering significant cost savings or quality improvements

- **Technical Skills: ** Proficiency in statistical software, project management tools, and process mapping software (Visio)

·        **Soft Skills: ** Exceptional leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels of the organization.

**Benefits**

**OUTSTANDING BENEFITS **

- 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)

- Flexible Spending Account (FSA) and Health Savings Account (HSA) options

- Medical, dental, vision, long-term disability, and life insurance

- Generous 401(k) with up to 6% employer match

Director, Process Improvement

"I'm often asked what makes Virgin different. The simple answer is — our people."
—Sir Richard Branson

At Virgin Voyages, our people are the secret sauce. Period.

Not the custom-designed ships we call the superyachts for all (although they're stunning). Not the awards we've won because you voted for us (three-time Travel + Leisure "World's Best," thanks for asking and thanks for voting). Not even the fact that we're kid-free by design—creating the ocean adventure adults have been craving, and need.

It's the humans. The crew who remember your name and give you the inside scoop, who turn strangers into friends and that show up every single day committed to one thing: being the reason someone smiles today.

We're not perfect. We're just relentlessly focused on what actually matters—irresistible, experience-led moments that transform how you feel about vacationing itself. The kind where you come back different than you left.

We're award-winning because of our people and because we have chartered a movement in kid free travel. It's why are experiencing record growth and  why sailors return and industry leading levels. They're why we swept every category in Cruise Critic's Choice Awards. They're why this isn't just a job—it's the best gig you can ever have.

From our commitment to charting a greener course, to the most inclusive and transparent pricing (because hidden fees are for the jellyfish), to entertainment you genuinely can't see anywhere else, to food that is better than on most places on land (test us out if you don't believe it) —every decision starts with a question: How does this make people feel?

Our crew brings insatiable curiosity. Heartfelt service. Brilliant moments. They know our brand is your memory not our ads.  We are on a mission to deliver an epic sea change for all—one voyage, one smile, one unforgettable moment at a time.

There's good. There's great. And then there's Virgin. And we love being part of a family of brands. 

Sea you onboard.

Industry: Travel Arrangements
Company Size: 1,001-5,000 employees

Virgin Voyages

The First Mate Manager, within Sailor Services, is responsible for overseeing all aspects of contact center operations, with a strong focus on team leadership, culture development, operational excellence, and quality service delivery. This role drives performance through best practices, strategic coaching, and continuous improvement while ensuring an exceptional Sailor and First Mate (Travel Agent) experience aligned with Virgin Voyages’ brand standards.

A key component of this role is owning and elevating the First Mate experience by partnering closely with Sales and First Mate Support teams, ensuring accurate and consistent handling of advisor bookings and inquiries, and driving a seamless, end-to-end journey that strengthens trust, partnership, and overall satisfaction within the First Mate community.

**This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.**

**Essential Responsibilities:**

- Serve as the primary advocate for the First Mate (aka Travel Agent) experience, ensuring clear, consistent, high-quality support that strengthens trust, partnership, and overall satisfaction.

- Partner closely with Sales and First Mate stakeholders to identify pain points, improve processes, and enhance the end-to-end First Mate journey.

- Drive a culture of collaboration and open communication in the handling of First Mate bookings and inquiries, ensuring adherence to policies while minimizing escalations and serv

- Serve as the primary advocate for the First Mate (aka Travel Agent) experience, ensuring clear, consistent, high-quality support that strengthens trust, partnership, and overall satisfaction

- Partner closely with Sales and First Mate stakeholders to identify pain points, improve processes, and enhance the end-to-end First Mate journey

- Drive a culture of collaboration and open communication in the handling of First Mate bookings and inquiries, ensuring adherence to policies while minimizing escalations and service friction.

- Monitor call drivers and trends, using insights to inform coaching, process improvements, and proactive communication strategies

- Lead resolution of complex First Mate escalations, balancing policy adherence with relationship management and brand integrity

- Lead hiring, coaching, development, and ongoing engagement of Crew

- Champion a high-performance, positive, and collaborative team culture

- Ensure contact center service levels are consistently met while delivering exceptional Sailor and First Mate service

- Analyze performance and productivity data to assess trends and drive improvements

- Take on additional responsibilities and challenges as directed by leadership

- Proactive CSAT Recovery: Monitor customer satisfaction (CSAT) and implement recovery strategies for underperforming areas.

- Ensure Crew effectively balance savvy sales techniques with service excellence

- Support special projects and cross-functional initiatives as assigned

- Collaborate effectively with internal leadership, cross-functional teams, Sailors and First Mates

- Act as an ambassador of Virgin culture and values

- Communicate and educate Crew on policies, procedures, and sales/marketing initiatives clearly and effectively

- Identify and action on team and individual performance opportunities, fostering growth

**Super Powers Required:**

- Strong interpersonal and leadership skills, including the ability to provide constructive feedback that drives improved performance

- Proven ability to foster a collaborative team environment and support company-wide objectives

- Demonstrated effectiveness in leading through change and facilitating organizational transformation

- Ability to develop and implement creative, solution-oriented approaches to call center challenges

- The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons

- Minimum of 4 years of leadership experience in a contact center or reservations center environment

- Highly motivated, professional, sales- and guest service-oriented; able to work independently and adapt to change

- Demonstrated proficiency within Google and Windows environments, with the ability to quickly learn new systems

- Bachelor’s degree required

- Flexible schedule required, including days, evenings, weekends, and holidays

- Ability to work on-site at our Plantation, Florida office. We offer a hybrid schedule, with in-office days Tuesday through Thursday.

**What Matters to Us:**

**At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.**

**Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.**

**Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means. **

Sailor Services First Mate Manager

The People Operations Generalist supports day-to-day human resources operations, providing guidance and support to shoreside crew members across the organization. This role focuses on executing core HR processes, ensuring compliance, and delivering a positive crew member experience. The HR Generalist serves as a key resource for crew member relations, leave management, recruiting support, payroll support, and HR systems, while partnering closely with leadership and the broader People team. This role works closely under the guidance of the People Business Partner, supporting the execution of HR initiatives and day-to-day operations.

**This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.**

**Essential Responsibilities:**

- Administer and manage leave of absence programs, including FMLA and ADA, ensuring compliance and proper documentation and escalate to the People Business partner as appropriate.

- Support recruiting efforts when needed, including job postings, interview coordination, and onboarding processes.

- Maintain accurate employee data and transactions in Workday (hires, terminations, job changes, etc.).

- Serve as a backup for payroll processing, including running payroll when needed and conducting audits to ensure accuracy.

- Assist in maintaining and communicating HR policies, procedures, and programs

- Ensure compliance with federal, state, and local employment laws and company policies.

- Assist with audits, reporting, and HR metrics tracking.

- Support onboarding and offboarding processes to ensure a seamless crew member experience.

- Participate in HR projects and initiatives as needed.

- Support the People Business Partner in executing HR strategies and initiatives across assigned client groups.

- Escalate complex employee relations, compliance, or performance matters to the People Business Partner as appropriate.

- Support the Learn & Grow team as needed, contributing to training and development initiatives.

- Assist with AI dashboard reporting and people metrics analysis to support data-driven decision-making.

- Other duties as assigned.

**Super Powers Required:**

- 3–5 years of experience in Human Resources or a related field

- Bachelor’s degree in Human Resources, Business Administration, or related field preferred (or equivalent experience)

- Strong hands-on experience with all Workday modules preferred

- Experience managing FMLA, ADA, and workers’ compensation processes required

- Exposure to payroll processes, with the ability to support payroll execution and auditing

- Experience with payroll regulations and compliance state laws

- Experience supporting recruiting and onboarding activities

- Working knowledge of HR disciplines, including employee relations, compliance, benefits, and performance management

- Familiarity with federal and state employment laws and HR best practices

- Strong organizational skills and attention to detail

- Ability to handle sensitive and confidential information with discretion

- Effective communication and interpersonal skills

- Ability to manage multiple priorities in a fast-paced environment

- Solution-oriented mindset with a proactive approach to problem-solving

- HR certification (PHR or SHRM-CP) is beneficial

- Bilingual is beneficial

- Proficient in Excel and Google Sheets

- Ability to balance hands-on execution with collaboration and escalation to senior HR leadership when needed

**What Matters to Us:**

**At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.**

**Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.**

**Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means. **

People Operations Generalist

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