Golden Pet Brands is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents, and rewarding for pets, through product excellence, education, and storytelling.

Industry: Pet Services
Company Size: 51-200 employees

Golden Pet Brands

Savvy Admin PROD

Creating a world where pets live longer, healthier lives, from their very first meal.

Learn more about our brands.

**We’re Looking For A(n): ** Sr. IT Help Desk Technician

**Location: ** Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

**What You’ll Be Doing: **The Sr. IT Help Desk Technician serves as a senior technical resource and escalation point for the IT Help Desk team, providing advanced support to resolve complex hardware, software, network, and systems issues. This role takes ownership of higher-complexity tickets, mentors junior technicians, drives process improvements, and partners with infrastructure and engineering teams on cross-functional initiatives. The Sr. Technician is expected to operate with significant autonomy, exercise sound technical judgment, and deliver exceptional customer service while strengthening the overall support function.

- Serve as a Tier 2 escalation point for complex hardware, software, network, identity, and systems issues that cannot be resolved at Tier 1.

- Take ownership of high-impact and high-visibility tickets, driving them to resolution and communicating status to stakeholders.

- Mentor and coach junior Help Desk Technicians; provide technical guidance, shadow tickets, and contribute to onboarding new team members.

- Lead and contribute to IT projects, including hardware refreshes, software rollouts, M365/Google Workspace administration, and security tooling deployments.

- Maintain expert-level proficiency with Windows, macOS, iOS, and Android, including imaging, MDM enrollment, and remote management tooling.

- Administer cloud and SaaS platforms such as Microsoft 365, Google Workspace, Azure / Entra ID, Intune, and identity/access management tools.

- Own day-to-day administration and troubleshooting of Cisco Meraki office network infrastructure, including MX security appliances, MS switches, and MR wireless access points across all corporate sites.

- Configure and maintain Meraki VLANs, SSIDs, content filtering, traffic shaping, group policies, and firewall rules to support business and security requirements.

- Monitor network health via Meraki Dashboard; investigate alerts, performance issues, and outages, and drive resolution end-to-end.

- Maintain wired and wireless office connectivity, including switch port configuration, PoE devices, structured cabling coordination, and access point placement/coverage.

- Support VPN, ZTNA (e.g., Microsoft Global Secure Access), VoIP, DNS/DHCP, printing, and other core network services in partnership with the infrastructure team.

- Coordinate office network changes — site additions, cutovers, firmware upgrades, and ISP transitions — with appropriate communication, change management, and validation.

- Provide remote support to other offices and remote employees, ensuring seamless IT operations across all locations.

- Manage new hire onboarding and termination workflows, including provisioning, account creation, equipment configuration, and access reviews.

- Identify recurring issues and root causes; design, document, and implement permanent fixes and process improvements.

- Author and maintain technical documentation, runbooks, and knowledge base articles to elevate the team's capability.

- Proactively manage planned changes and upgrades; coordinate communication, scheduling, and verification with impacted users.

- Provide technical support for conference rooms, collaborative workspaces, and audiovisual systems.

- Evaluate and recommend hardware and software solutions, including new product acquisitions and lifecycle upgrades.

- Partner with security, infrastructure, and applications teams on initiatives that span beyond the Help Desk.

- Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the team.

**Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):**

- Advanced Technical Support: Provide expert-level technical support across endpoints, identity, productivity tools, and core IT services.

- Complex Troubleshooting: Diagnose and resolve multi-system issues spanning endpoint, network, identity, and SaaS layers; identify root cause and durable fixes.

- Project Execution: Plan, execute, and close out IT projects with minimal supervision; communicate progress and outcomes to stakeholders.

- Mentorship & Knowledge Transfer: Coach junior technicians, lead training sessions, and elevate the technical capability of the team.

- Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles.

- Escalation & Collaboration: Recognize when to escalate, work effectively with Tier 3 / engineering teams, and contribute relevant context to expedite resolution.

- System Administration: Administer identity, endpoint management, and SaaS platforms with attention to security and compliance.

- Hardware Maintenance: Perform advanced hardware diagnostics, component replacement, and lifecycle management.

- Proactive Monitoring: Monitor systems and ticket trends to identify and address emerging problems before they impact users.

- Compliance & Security: Adhere to IT policies, procedures, and security guidelines (including PCI, SOC 2, and similar frameworks where applicable); model good security hygiene.

- Customer Service: Deliver professional, empathetic, and responsive service; set the standard for the team.

- Communication: Communicate technical concepts clearly to non-technical users and concisely to technical peers; strong written and verbal skills.

- Ownership & Judgment: Operate with minimal supervision; exercise sound judgment on priority, escalation, and risk.

- Required Education:

High school diploma or GED equivalent

- Preferred Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

- Required Experience:

- 5+ years of progressive helpdesk or desktop technical support experience, preferably in a large corporate environment

- Proven experience as a senior or escalation-point technician (Tier 2 or above)

- Expert-level proficiency with Mac, Windows, iOS, and Android devices

- Hands-on experience administering cloud platforms (Google Workspace, Microsoft 365, Azure / Entra ID)

- Strong understanding of networking (wireless, VLANs, VPN/ZTNA, DNS, DHCP, printing, file sharing, VoIP)

- Hands-on experience administering Cisco Meraki networks (MX, MS, MR) or equivalent enterprise networking equipment

- Experience with endpoint management / MDM (Intune, Jamf, Kandji, or similar)

- Demonstrated ability to mentor or train junior technicians

- Experience driving small to mid-size IT projects from start to finish

- Preferred Experience:

- Meraki Solution Specialist (CMSS) or other Cisco networking certification

- Experience supporting multi-site office network deployments

- Active Directory and Entra ID administration

- Distribution center operations and multi-site corporate environments

- Azure / Entra admin and Intune deployment experience

- Experience supporting NetSuite, Salesforce, or similar enterprise applications

- Scripting experience (PowerShell, Python, or shell) for automation

- Familiarity with ITIL or similar service management frameworks

- Experience with security tooling (EDR, SIEM, identity protection)

- Preferred Licensure/Certification:

CompTIA A+, Network+, or Security+; Microsoft 365 / Azure certifications; Google Workspace Administrator; Apple Certified Support Professional (ACSP)

**Golden Perks & Benefits**

- Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

- Annual bonus

- We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.

- 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

- Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.

- Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

- Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.

- Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.

- Potential for quarterly KPI bonuses.

The base salary range is $32.02-$42.69, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

**A Note to Recruiting Agencies: **At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are ~~not ~~ authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

**Candidate Safety: ** The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will **only **contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will **never ** send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Sr. IT Help Desk Technician

Radiant is a clean energy startup building a nuclear microreactor. A climate-friendly alternative to diesel generators, Radiant's Kaleidos 1MW microreactor will be the world's first portable, zero-emissions power source that works anywhere. We plan to test our development reactor by 2026 and if successful, it will be the first new commercial reactor design to achieve a fueled test in over 50 years. Our microreactor can bring power to remote parts of the world and provide backup power for life-saving applications in hospitals or disaster-relief scenarios.

Industry: Nuclear Electric Power Generation
Company Size: 51-200 employees

Radiant

**About Radiant**

Radiant is an El Segundo, CA-based startup building the world’s first mass-produced, portable nuclear microreactors. The company’s first reactor, Kaleidos, is a 1-megawatt, fail-safe microreactor that can be transported anywhere power is needed and run for up to 5 years without refueling. Portable nuclear power with rapid-deploy capability can replace similar-sized diesel generators and provide critical asset support for hospitals, data centers, remote sites, and military bases. Radiant’s unique, practical approach to nuclear development leverages modern software engineering to rapidly deliver safe, factory-built microreactors that use existing, well-qualified materials. Founded in 2020, Radiant is on track to test its first reactor at the Idaho National Laboratory this summer, with initial customer deliveries beginning in 2028.

**About The Role**

Radiant is seeking a proactive and strategic **Indirect Procurement Manager ** to lead the sourcing, negotiation, and management of all goods and services for the indirect categories. This role is crucial in building and maintaining a resilient, cost-effective, and reliable supply base. You will be responsible for a wide range of categories, including Facilities, IT, Professional Services, MRO (Maintenance, Repair, and Operations), consumables, and complex R&D collaborations. You will work closely with Engineering, Operations, Finance, and Production members to ensure our partners and suppliers meet Radiant’s stringent technical, quality, and commercial requirements. The ideal candidate thrives in a fast-paced environment, possesses expert negotiation skills, and understands the complexities of sourcing specialized services within regulated industries.

**Responsibilities & Duties**

- Strategic Sourcing & Category Management: Develop and execute sourcing strategies for key indirect categories. This includes IT (hardware, software, SaaS), Professional Services (consulting, legal, engineering), MRO (Maintenance, Repair, and Operations), consumables, and R&D collaborations. Identify, evaluate, and select suppliers based on total cost of ownership, quality, reliability, and strategic fit.

- Complex Negotiations: Lead high-stakes commercial negotiations for a variety of agreements, including Master Service Agreements (MSAs), Statements of Work (SOWs), and licensing agreements. Additional focus includes negotiating favorable commercial and intellectual property terms with specialized external service providers, including national laboratories (e.g., Idaho National Laboratory), university research labs, and other advanced technical services.

- Facilities & MRO Procurement: Take full ownership of procurement for all facility-related needs. This includes sourcing and managing contracts for building maintenance, repairs, capital equipment, security services, janitorial, waste management, utilities, and supporting small-scale construction and lab build-out projects.

- Contract Management: Develop, review, and manage the full lifecycle of supplier agreements, including Master Supply Agreements (MSAs), Non-Disclosure Agreements (NDAs), and Purchase Order terms and conditions, ensuring compliance and mitigating risk.

- Purchase Order Management: Oversee the complete procure-to-pay lifecycle, from requisition review and PO placement to tracking and closure, ensuring timely delivery of goods and services.

- Supplier Relationship Management (SRM): Build and maintain strong commercial relationships with key indirect suppliers, acting as the primary point of contact for contractual and commercial matters and conducting regular business reviews to drive performance.

- Cost Analysis & Optimization: Analyze market trends and total cost of ownership to identify and execute on cost-saving opportunities across all indirect spend categories.

- Risk Management: Assess and mitigate supply chain risks related to indirect procurement, including supplier financial health, service level failures, and data security.

- Cross-functional Collaboration: Work seamlessly with internal stakeholders across all departments to understand their requirements, resolve supply issues, and support company-wide program timelines.

- Process Improvement: Contribute to the development and refinement of procurement policies, procedures, and systems to enhance efficiency, compliance, and control.

**Key Deliverables**

- Successfully negotiated contracts and favorable terms with critical service providers, labs, and facilities vendors.

- Demonstrated total cost of ownership (TCO) savings and cost avoidance through effective negotiation and strategic sourcing.

- A managed portfolio of purchase orders ensuring on-time delivery and service level agreement adherence.

- Comprehensive supplier performance reports focusing on commercial, delivery, and quality metrics for executives and senior management.

- Effective mitigation plans for identified supply chain risks.

- Streamlined and compliant procurement processes that support Radiant's Quality Assurance Plan and growing strategic needs.

**Required Qualifications & Skills**

- Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field.

- 3–8 years of relevant experience in indirect procurement, strategic sourcing, or supply chain management, preferably within technology, energy, or industrial sectors.

- Proven track record of successful negotiation and management of complex service agreements and contracts.

- Strong understanding of indirect procurement processes (e.g., RFQ/RFP, category management, procure-to-pay).

- Excellent analytical, organizational, and problem-solving skills.

- Strong interpersonal and communication skills (written and verbal).

- Proficiency with ERP/MRP systems and standard office software.

- Ability and willingness to travel occasionally to supplier locations (up to 20%).

**Desired Qualifications & Skills**

- Experience sourcing for Facilities, MRO, IT, and Professional Services categories.

- Experience negotiating contracts with government entities, national laboratories, or universities.

- Familiarity with quality management systems (e.g., ISO 9001, AS9100) and their implications for procurement.

- Understanding of supply chain dynamics within the energy or nuclear sector.

**Additional Requirements**

- Must be willing to work extended hours and weekends as necessary to accomplish our mission.

- Must work 100% onsite at El Segundo HQ.

**Benefits And Perks**

- Stock: Substantial incentive stock plan for all full-time employees.

- Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.

- One Medical: Sponsored memberships for employees and their dependents.

- Vision: 100% top tier plan coverage + 50% for dependents.

- Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.

- Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.

- 8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.

- Daily catered lunch. Free snacks and drinks.

- Flexible PTO policy. Remote workday allocation.

- Company and team-bonding events, happy hours and in-person camaraderie.

- Beautiful El Segundo headquarters close to the Pacific Ocean.

**Total Compensation And Benefits**

Radiant compensates people for impact and invests in those who continue to raise the bar. Radiant’s new hire compensation package includes base salary, substantial equity grants, and comprehensive health benefits. Total compensation and level are determined through a rigorous evaluation of interview performance, experience, education, and qualifications, and are designed to support continued growth as scope, responsibility, and impact expand at Radiant.

The best of today’s advanced reactor builders don’t wait for job postings. They join the winning team. If that’s you, contact us directly for immediate opportunities: recruiting@radiantnuclear.com.

~~We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.~~

~~Unfortunately, we are unable to provide visa sponsorship at this time.~~

~~This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.~~

Compensation Range: $85.5K - $168K

Indirect Procurement Manager

We invest in sectors decisive for climate impact. In these areas, deep tech meets the physical economy, solves real problems, and makes modern life better.

Industry: Venture Capital and Private Equity Principals
Company Size: 2-10 employees

Gigascale Capital

**About Us**

At Arbor Energy & Resources Corporation ("Arbor Energy"), we’re creating technology to power our lives while protecting the planet that sustains them. Our advanced power systems deliver clean, reliable baseload electricity with zero operating emissions—modular, fuel-flexible, and engineered for the realities of today’s energy demand. At the core is a supercritical CO₂ turbine with integrated carbon capture, designed to bring carbon-neutral power online quickly at meaningful scale.

Our team includes aerospace engineers, combustion experts, and systems thinkers with a shared goal: to build technology worthy of the world we want to live in. While many of us began our journeys looking to the stars, we’re applying that expertise here at home to deliver dependable, emission-free baseload power and a future of lasting abundance.

If you share our values and are drawn to rigorous work with lasting impact, we’d love to learn more about you. Come build what the future will run on.

**Steward our planet **: We build for tomorrow, ensuring every bolt we tighten and every hand we lend leaves our environment stronger than we found it.

**Lead with Love **: We champion the success of our people, partners, and planet, nurturing excellence through camaraderie and rigor.

**Explore the Uncharted **: We embrace the unknown with curiosity, using courage and discipline to transform uncertainty into opportunity.

Role Overview

We're seeking a Systems & Infrastructure Engineer to own the deployment, performance, and scalability of our network infrastructure across current operations and upcoming facility expansions. You'll architect and execute network solutions, manage enterprise identity across Azure and Google Workspace, and serve as the technical authority on all infrastructure and security decisions.

This is a hands-on role that requires both strategic thinking and tactical execution. The ideal candidate thrives in fast-paced, hardware-focused environments and operates with a high degree of autonomy.

**Responsibilities**

**Network Architecture & Operations**

- Design, deploy, and operate enterprise and mission-critical network infrastructure across offices, test facilities, and remote environments

- Implement and manage routing protocols (BGP, OSPF), VLANs, VPNs, site-to-site connectivity, and secure tunneling architectures

- Configure and maintain firewalls, switches, and network security appliances

- Architect network segmentation strategies to isolate corporate networks from testing and data acquisition environments

- Implement Quality of Service (QoS) policies to prioritize critical data streams and ensure network reliability

- Monitor network performance, proactively identify bottlenecks, and resolve connectivity issues

**Security & Compliance**

- Enforce security policies and implement Zero Trust frameworks across all infrastructure

- Manage transport-layer security and encryption standards (TLS, OpenSSL, SHA-256)

- Collaborate with security teams to harden systems, apply patches, and maintain compliance with frameworks such as NIST 800-171 or CMMC

- Design and implement access control policies for hybrid cloud and on-premises environments

- Develop security policies and procedures for endpoint management, VPN access, and data protection

**Enterprise IT & Identity Management**

- Administer enterprise systems including Windows Server, Linux, Active Directory, DNS, DHCP, and virtualization platforms (VMware / Hyper-V)

- Manage identity and SSO across hybrid Azure AD/Entra ID and Google Workspace environments

- Oversee outsourced IT partner responsible for tier-1 help desk, device procurement, and onboarding workflows

- Lead infrastructure projects from planning through deployment, including migrations, upgrades, and system rollouts

**Cross-Functional Collaboration & Data Systems**

- Partner with software and systems teams on data ingestion pipelines, telemetry infrastructure, and real-time monitoring dashboards

- Support integration of edge automation hardware and data acquisition systems with backend infrastructure

- Design containment layers and network isolation for AI tools and automated workflows

- Provide technical guidance and infrastructure support for engineering and operations teams

**Future Facility Expansion**

- Lead end-to-end network deployment for upcoming headquarters and manufacturing facility buildouts

- Design scalable, resilient infrastructure capable of supporting high-throughput automated operations

- Establish monitoring, logging, and observability frameworks for production environments

**Requirements**

- 5+ years of experience in IT systems engineering or infrastructure roles

- Deep expertise in network protocols and fundamentals: TCP/IP, VLANs, BGP, OSPF, MPLS, routing, switching, firewalls

- Strong understanding of networking design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning Tree, VRF, VTP, VLANs, and cabling)

- Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP)

- Proven experience managing Windows Server, Linux (RHEL, Ubuntu, CentOS), and Active Directory environments

- Strong knowledge of systems security, access control, hardening, and encryption protocols

- Experience with identity and access management frameworks (Azure AD, Entra ID, Google Workspace, SSO/MFA)

- Proficiency in scripting and automation using PowerShell, Bash, Python, or similar

- Ability to work independently, make high-impact technical decisions, and lead projects from planning through execution

- Strong documentation habits and ability to communicate technical concepts clearly to non-technical stakeholders

**Preferred Qualifications**

- Experience with real-time data acquisition systems, time-series databases (QuestDB, InfluxDB), or industrial control environments

- Familiarity with edge automation hardware (Opto22, PLCs) or industrial networking protocols

- Background in regulated or compliance-driven environments (defense, aerospace, critical infrastructure)

- Experience with monitoring and observability tools (Grafana, Prometheus, Datadog)

- Certifications such as CCNP, CCIE, Network+, MCSE, Security+, or relevant industry credentials

- Familiarity with NIST frameworks (800-171, 800-53) or CMMC standards

- Experience with IaC tools like Terraform, Ansible, or similar configuration management platforms

**Compensation & Benefits**

- Pre-IPO stock options

- Medical, dental, and vision insurance (Arbor covers 90% for employees)

- Basic life insurance fully covered

- Health savings account (HSA) with matching

- Flexible savings account (FSA)

- Unlimited PTO

- 12+ company holidays, including Earth Day!

- 401(k)

- Commuter benefits

- Annual learning and development stipend

- And more!

**Base Pay **: $110,000 - $140,000 USD/year. The salary is subject to the applicant's skills, qualifications, experience, and geographic location.

Our Commitment

Arbor Energy is proud to be an equal opportunity employer. We evaluate qualified applicants without regard to race, religion, national origin, gender identity or expression, sexual orientation, age, marital or veteran status, disability, or any other protected characteristic under applicable law. Solving global energy challenges requires a wide range of perspectives and experiences, and we are committed to building a team that reflects the world we serve.

Our hiring process is designed to be accessible, fair, and focused on the work that matters most for this role. Reasonable accommodations are available throughout the hiring process and employment—please let us know if you need one.

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IT Infrastructure Engineer

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