Rithum™ is the industry’s most influential and trusted commerce network,helping brands, suppliers, and retailers work together to deliver connected e-commerce experiences. The Rithum platform helps brands and retailers accelerate growth, optimize channel operations, scale product offerings and enhance margins. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Visit www.rithum.com

Rithum is the new brand representing the culmination of several brands including CommerceHub, ChannelAdvisor, Dsco, and Cadeera.

Industry: Software Development
Company Size: 501-1,000 employees

Rithum

Savvy Admin PROD

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

**Overview**

As a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long-term success with our SaaS e-commerce platform.

**Responsibilities**

- Participate in technical discovery and solution design during late-stage sales cycles

- Create implementation plans and technical documentation to guide delivery

- Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation

- Support API integrations, product feed setup, and troubleshooting during onboarding and expansion

- Provide expert technical recommendations to optimize platform usage and align with client goals

- Act as the primary technical point of contact for strategic clients during onboarding and post-launch

- Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution

- Deliver tailored training and technical enablement sessions to client stakeholders

- Maintain clear, proactive communication with both technical and non-technical client contacts

- Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)

**Qualifications**

Minimum Qualifications

- 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering

- Fluent in both written and spoken English

- Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols

- Strong working knowledge of Excel and HTML

- Experience managing multiple complex client projects simultaneously

- Strong problem-solving skills with a client-focused mindset

- Excellent communication and presentation skills for both technical and non-technical audiences

- Strong documentation and process development abilities

- Experience delivering software training content

- Ability to thrive in a fast-paced, dynamic environment with shifting priorities

**Preferred Qualifications**

- Bachelor's degree in computer science, Information Technology, or a related field

- 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering

- Additional language proficiency is a plus

- Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues

- Experience working with enterprise clients and/or in the e-commerce industry

- Familiarity with remote-based training tools

**Travel Required**

- Up to 10%

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**What It’s Like To Work At Rithum**

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

**At Rithum You Will**

- Partner with the leading brands and retailers.

- Connect with passionate professionals who will help support your goals.

- Participate in an inclusive, welcoming work atmosphere.

- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.

- Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $55,000-$85,000 per year.

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

**Benefits**

- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1

- A 6% 401(k) match

- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days

- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave

- Accident, critical illness, and hospital indemnity insurance

- Pet insurance

- Legal assistance and identity theft insurance plans

- Life insurance 2x salary

- Access to the Calm app and the Employee Assistance Program

- $65/month Remote work stipend for internet

- Culture and team-building activities

- Tuition assistance

- Career development opportunities

- Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Client Success Engineer - Implementation

Latitude AI is a wholly owned subsidiary of Ford Motor Company that develops automated driving technologies. The company was formed in 2023 to reimagine what it’s like to drive, giving drivers time back on their journeys and transforming the driving experience to be safer, less stressful, and more enjoyable for everyone. Headquartered in Pittsburgh with engineering centers in Dearborn, Mich. and Palo Alto, Calif., Latitude employs about 550 people.

Industry: Technology, Information and Internet
Company Size: 501-1,000 employees

Latitude AI

Latitude AI (lat.ai) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – **all dedicated to making a real, positive impact on the driving experience for millions of people.**

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

**Meet The Team**

The Latitude AI Autonomy Behavior team is responsible for designing and building systems that allow an autonomous vehicle to understand the current scene around it, predict how the scene will evolve in the future and make decisions on how to respond. The team focuses on deploying SOTA algorithms in limited compute environments, and writing efficient software architectures that take advantage of hardware optimizations.

You will play a key role in improving the quality and safety of the autonomy system through the optimization and integration of both modern (transformer, etc…) and classical ML (Random Forest, SVM, etc..) models. Our models utilize time series data to solve regression, generation, and classification tasks. Improving model inference and latency on our target hardware allows us to deploy deeper and more powerful models and improve the vehicle’s ability to reason in complex situations.

**What You’ll Do**

- Integrate and optimize algorithms and models for predicting the future behavior of other traffic participants in real time and planning a proper response

- Measure the statistical properties and quality of predictions and plans

- Build a system that safely handles nominal and out-of-distribution driving events

- Evaluate and verify the system's performance on real-world and simulated data

- Improve and deliver reliable software through continuous integration, automated testing and code reviews

- Collaborate across different teams to jointly achieve objectives in improving system performance

- Monitor system performance and ensure designs and implementation stay within resource constraints

**What You'll Need To Succeed**

- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Robotics or a related field and 4+ years of relevant experience (or Master's degree and 2+ years of relevant experience, or PhD)

- Fluency in modern C++ including good software design skills and experience with Python

- Familiarity with PyTorch, ONNX and deployment/optimization of models is desired

- Knowledgeable in areas pertaining to probabilistic inference, probability theory, statistics

- Application of Machine Learning in classification, regression, time series forecasting

- Willingness to dive into anything, but know when to ask for cross team collaboration

- Industry experience writing production-quality, performance-critical code, and maintaining large codebases is desired

- Strong written and verbal communication skills are required

**What We Offer You**

- Competitive compensation packages

- High-quality individual and family medical, dental, and vision insurance

- Health savings account with available employer match

- Employer-matched 401(k) retirement plan with immediate vesting

- Employer-paid group term life insurance and the option to elect voluntary life insurance

- Paid parental leave

- Paid medical leave

- Unlimited vacation

- 15 paid holidays

- Daily lunches, snacks, and beverages available in all office locations

- Pre-tax spending accounts for healthcare and dependent care expenses

- Pre-tax commuter benefits

- Monthly wellness stipend

- Adoption/Surrogacy support program

- Backup child and elder care program

- Professional development reimbursement

- Employee assistance program

- Discounted programs that include legal services, identity theft protection, pet insurance, and more

- Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

The expected base salary range for this full-time position in California is $179,200 - $268,800 USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Latitude employees are also eligible to participate in Latitude’s annual bonus programs, equity compensation, and generous Company benefits program, subject to eligibility requirements.

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Senior Software Engineer - ML Integration

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