Signet Jewelers is the world's largest retailer of diamond jewelry and the largest specialty jewelry retailer in the US, UK and Canada. Signet operates approximately 2,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones.

Industry: Retail
Company Size: 10,001+ employees

Signet Jewelers

Savvy Admin PROD

**Systems Analyst **

**Locations: Dallas, TX or Akron, OH (Hybrid) **

**POSITION SUMMARY **

The Analyst is responsible for requirement gathering, business process design, development of use cases, testing and postproduction support of business applications for Merchandising, Distribution and Manufacturing

**RESPONSIBILITIES **

**Strategy & Planning **

- Business analysis, systems design and project management for medium application development projects.

- Determine business functional requirements through a variety of interviewing and facilitation techniques.

- Collaborate with IT teams to develop solutions that meet the requirements given by the business.

- Establish project scope and objectives with the project team and project stakeholders.

- Develop knowledge in the change request process.

- Research and recommend new tools and technologies to improve project performance and quality.

- Grow knowledge of best practices and market trends.

**System Implementation **

- Produce/maintain project deliverables including entity model diagrams, detailed program specifications and projectplans.

- Monitor project activity, resources, and costs to ensure the project remains on scope, schedule, and budget.

- Communicate project status, project scope, open items, issues / risks to the project team.

- Maintain accurate information in the standard project tracking tools and project documentation.

- Perform unit and systems testing.

- Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.

- Participate in technical walkthroughs to validate design.

- Migrate basic, low-risk solutions into the production environment.

**Operational Management **

- Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.

- Perform technical analysis our system source code.

- Assist in training and the support of end-users on developed applications

**POSITION QUALIFICATIONS **

- Bachelor degree in MIS, Computer Science, Business, or equivalent experience.

- Certifications a plus.

- 5+ years related experience.

- General knowledge of business process workflows.

- Understand concepts of software development life cycle.

- Proven experience in gathering and documenting requirements.

- Proficiency in creating and executing test cases.

- Experience supporting user-facing applications as well as back-end batch processing systems.

- Experience in creating Jira tickets and troubleshooting issues across teams.

- Strong experience interpreting and working with complex SQL queries and performing data analysis.

- Technical knowledge and Development experience with Java, SQL scripting, and Oracle databases

- Experience supporting job scheduling, batch processing, and system workflows.

- Experience with the follwing: JIRA, ConfluencePL/SQL Developer, AWS, Microsoft 365 (including Excel, Word, Power Point, Visio)

**BENEFITS & PERKS **

- Competitive healthcare, dental & vision insurance

- 401(k) matching after one year of employment

- Generous time off + company holidays

- Merchandise discount

- Learning & Development programs

- Much more!

System Analyst

For more than 40 years, SGA has delivered technology and resource solutions that Fortune 500 organizations, mid-size companies, state and local governments, and higher education institutions rely on to achieve their goals/missions.

Our resource solutions cover contingent staffing, contract-to-hire, and direct hire services across IT and non-IT business professions.

Our professional services solutions cover SOW engagements that deliver tailored technology projects on time and within budget that combine industry best practices, expert professionals, and seasoned leadership in the areas of Agentic AI, API Development, BI Dashboards, Cloud Migrations, Data Analytics, Data Integrations, Mobile App Development, and Web App Development. 

Each year, we support more than 1,000 engagements nationwide, supplying the talent and expertise that keep programs on track.

At SGA, we believe in working better together. Guided by our values of service, quality, and integrity, we continue to help government and industry partners design, build, and sustain the solutions that move organizations forward.

In support of our client organizations, we’re an award winning EEO employer to professionals across:
TECHNOLOGY: Business & Data Analysis, Cyber & Network Security, Database Administration, Development & Architecture, Infrastructure, Program & Project Management, Quality Assurance & Testing
NON-IT: Audit & Operational Risk, Finance & Accounting, Human Resources, Marketing & Creative, Procurement, Program & Project Management, Regulatory & Compliance
ENGINEERING: Infrastructure Engineering, Mechanical Design Engineering, Package Engineering, and Quality Assurance Engineering
HEALTH & LIFE SCIENCES: Clinical (non-patient), Project Management, Quality Assurance & Control, and Research & Development

Industry: Staffing and Recruiting
Company Size: 201-500 employees

Software Guidance & Assistance, Inc. (SGA, Inc.)

Software Guidance & Assistance, Inc., (SGA), is searching for a **Sr UKG System Analyst ** for a **Contract to hire ** assignment with one of our premier **Healthcare ** clients in **Dallas, TX ** .

**Responsibilities ** :

-  This role is responsible for the day to day support, maintenance, and optimization of the UKG Workforce Management system. The individual will manage core functions such as timekeeping, attendance, time off, and payroll support, ensuring that employee time data is accurate and aligns with business rules and compliance requirements. They will troubleshoot system issues, support manager workflows and web punching, and help maintain overall system stability.

-  A significant portion of the role involves hands on system configuration. This includes setting up and maintaining pay rules, accruals, attendance policies, and advanced scheduling configurations such as rotations and coverage. The individual will also manage security roles and permissions, perform system updates, and handle detailed configuration changes and cross references to ensure the system reflects current business needs.

-  The role also supports integrations and data integrity across systems. This includes monitoring and troubleshooting interfaces, validating data using SQL, and ensuring accurate data flow between UKG and other platforms. In addition, the individual will provide support for timeclock hardware, including occasional onsite troubleshooting and maintenance.

-  Beyond technical responsibilities, this person will act as a bridge between business stakeholders and technical teams. They will gather requirements, translate business needs into system configurations and functional specifications, and communicate changes effectively to end users. The role also involves training and supporting users, collaborating with team members on system enhancements, and continuously identifying opportunities to improve processes and system performance.

**Required ** **Skills **:

-  5+ years of experience in business systems, system implementation, testing, installation, and training

-  Hands-on experience with UKG Workforce Management (WFM), including:

- Timekeeping configuration and support

- Attendance (points) management

- Advanced scheduling (patterns, rotations, coverage)

- Timeclock setup, maintenance, and support

-  Strong system configuration experience, not just end-user or support-level exposure

-  Experience with workforce operations, including payroll-related processes and time tracking

-  Working knowledge of SQL for Data validation, Reporting, and troubleshooting

-  Experience with UKG-related tools and features, such as Geofencing configuration, UKG EZCall / Dell (scheduling tools), Boomi (or similar) integrations

-  Integration experience, including supporting or maintaining system interfaces

-  Strong attention to detail, especially in system configuration and data accuracy

-  Ability to support hardware components, including timeclocks

-  Bachelor's degree in business, computer science, or related field (or equivalent experience)

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at  https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company  EEO page to request an accommodation or assistance regarding our policy.

Sr UKG System Analyst

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