Care.com is where families go to find care and where caregivers go to find meaningful work. Since 2007, over 45 million people have turned to Care.com—across child care, senior care, adult care, pet care and housekeeping. We’re here to make care simpler, smarter and more personal. 

Through Care for Business, Care.com empowers over 700 companies to provide family care benefits to their employees. With HomePay, we make it easier for families to manage household taxes and payroll. 

As moms, dads, pet parents, sons and daughters ourselves, we’re a passionate team of innovators and problem-solvers. We utilize data, AI and cutting-edge solutions to address universal care challenges and build connections. If you’re driven to apply your talents where innovative tech meets heart and want to contribute to a platform that has supported millions of families (and counting!), explore a career with us. 

Care.com is proud to be part of the IAC family.

Industry: Consumer Services
Company Size: 1,001-5,000 employees

Care.com

Savvy Admin PROD

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. We're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, thrive on collaboration, and are all about using your talent for good — Care.com is the place for you.

**Job Description**

As the VP, Deputy General Counsel, you will be a pivotal leader and strategic partner to the executive team, overseeing the legal frameworks for our consumer marketplace and compliance program. This role requires a sophisticated "dual-threat" legal expert capable of managing high-stakes litigation while simultaneously building proactive compliance systems for product and marketing teams.

The ideal candidate will transform the legal function from a gatekeeper into an accelerator, leveraging legal technology and AI to empower our business teams. You will be the primary legal architect for our consumer facing platform’s compliance, trust and safety protocols, and privacy standards.

**Product & Marketing Compliance & Automation**

- Product Counseling: Serve as the lead legal advisor to Product teams throughout the development lifecycle, providing guidance on user flows, payment systems, and rating mechanisms.

- Scalable Compliance Systems: Design and implement "self-help" toolkits, playbooks, and decision trees that empower marketing and product teams to handle routine compliance independently.

- AI: Develop strategy for automating lower-level legal approvals and compliance checks (e.g., marketing copy review, claim verification) through the implementation of AI and legal-tech tools.

- Drafting & Governance: Lead the drafting and maintenance of Terms of Service (ToS), Privacy Policies, and EULAs for our consumer-facing products, ensuring they are legally robust yet accessible.

-  Litigation & Risk Management

- Strategic Oversight: Manage a diverse portfolio of litigation, including class actions, consumer disputes, and regulatory inquiries.

- Counsel Management: Direct outside counsel to ensure high-quality, cost-effective representation and favorable outcomes.

- Feedback Loops: Analyze litigation data and trends to provide actionable insights to the business, mitigating future exposure through product or policy adjustments.

-  Privacy, Trust & Safety

- Data Privacy: Sufficient familiarity with domestic and global privacy laws (CCPA/CPRA, GDPR) to issue spot and ensure "Privacy by Design" is integrated into all consumer platform features.

- Trust & Safety Partnership: Partner closely with the Trust & Safety team to develop and refine protocols for incident response, background checks, and platform integrity.

**Qualifications**

- Legal Expertise: J.D. from an accredited law school and active membership in at least one U.S. state bar.

- Professional Experience: 10+ years of legal practice, including significant in-house experience at a technology or gig-economy platform.

- Dual-Competency: Proven track record of managing outside counsel on complex litigation while providing proactive product and marketing counseling.

- Marketplace Experience: Deep familiarity with issues typical to gig platforms including worker classification, Section 230, FCRA regulations, safety and consumer disputes.

- Writing Skills: Exceptional ability to draft consumer-facing Terms of Use and policies for complex, multi-sided marketplaces as well as responses to escalated customer disputes.

**Preferred Skills & Attributes**

- Business Enablement: A mindset focused on "enabling" the business through education and systems-thinking rather than just spotting risks.

- Executive Presence: Ability to communicate complex legal risks and technological opportunities clearly to the C-Suite and Board.

**Additional Information**

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

~~Salary Range: $240,000 - $270,000 + 30% Bonus ~~The base salary range above represents the anticipated low and high end of the national salary range for this position. **Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. ** The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO)

VP, Deputy General Counsel

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