MISTRAS Group, Inc. (NYSE: MG) is a global leader in technology-enabled industrial asset integrity solutions, serving critical industries including oil & gas, aerospace & defense, power & utilities, manufacturing, and civil infrastructure.

The company provides a diversified portfolio of products and services, ranging from advanced non-destructive testing and pipeline inspections to real-time condition monitoring, maintenance planning, and specialized engineering, powered by a proprietary management software suite that centralizes integrity data for predictive analytics and benchmark analysis.

With a long-standing track record of innovation and deep industry expertise, MISTRAS helps clients reduce risk, extend asset life, and optimize operational performance.

Industry: Public Safety
Company Size: 5,001-10,000 employees

MISTRAS Group

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**Position Summary**

The Operations Manager is responsible for meeting the customer’s needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit’s financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

**Major Responsibilities/Activities**

General Functions:

- Manage daily activities and costs associated within department.

- Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.

- Problem solving and providing clear, supported and concise recommendation to management.

- Utilization of key performance indicators to increase customer value.

- Responsible for division Profit and Loss statements and economic performance.

- Serve as back up to the General Manager in their absence or upon request.

- Review and approve expense reports submitted by technical support staff.

- Properly complete all required forms and paperwork.

- Provide administrative office assistance as needed.

**Equipment/Vehicles**

- Ensure proper use of all company resources; including tools, equipment and vehicles.

- Oversee maintenance of shop and equipment.

**Safety**

- Ensure required training for field and supervisory personnel on safety, policies and procedures.

- Evaluate job safety to include all aspects of job performance for all service lines.

**Customer/Project Manager Support**

- Serve as liaison with customers to estimate and quote project work.

- Coordinate and schedule work crews to cover customer requirements and requests.

- Coordinate schedules of AVS Technicians per customer demands.

**Additional Requirements**

- Complete all required training, and testing, within company guidelines.

- Knowledge of all company products and services that is available to our customers.

**Minimum Requirements**

- 2-3 years of management experience in the nondestructive testing (NDT) or related field

- Strong knowledge of nondestructive testing.

- Strong communication skills to promote good team environment

- Sales and/or marketing experience a plus

**Essential Physical Functions**

- Frequent lifting up to 30 lbs.

$120k - $140k DOE

**Compensation & Benefits**

Mistras offers competitive wages and a comprehensive benefits package, including:

- Health, dental, and vision insurance

- 401(k) retirement plan

- Additional full time employee benefits

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

**Note To Applicants**

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Operations Manager

NuWatt, Inc. is a US based company leading the LED Lighting industry in innovation. We strive to provide our customer's with the newest technology for the best possible experience. Our warehouse team ensures all orders are shipped within 1 business day of receiving orders. Our customer service team works hard to keep all customers happy. We are glad to answer any questions sent to us at cs@nuwattlighting.com. NuWatt is your one stop shop to - Lighting the way to a Brighter Future!

Industry: Electric Lighting Equipment Manufacturing
Company Size: 11-50 employees

NuWatt, Inc.

NuWatt, Inc. is  looking for a dependable, customer-focused Customer Service Service Specialist who enjoys helping people and knows their way around the lighting industry. If you take pride in delivering great service—whether you’re assisting a homeowner with a return or helping a contractor dial in the perfect quote—you’ll feel right at home here.

This role blends customer service, account support, and technical product knowledge, making every day a little different. You’ll be a key point of contact for our customers, building relationships, solving problems, and helping uphold our reputation for responsiveness, reliability, and genuine care.

If you enjoy being the go-to person, love seeing projects come together, and believe great service makes a real difference, we’d love to meet you.

Responsibilities:

- Process and Manage orders in NetSuite.

- Provide product quotes and solutions based on customer needs.

- Answer customer calls, troubleshoot common issues, or route technical questions to our in-house technician.

- Respond to customer emails and live chat inquiries with professionalism and accuracy.

- Interacts with production and shipping to communicate order needs, establish shipping schedules, and help ensure smooth deliveries to customers.

- Support Sales and Marketing needs by providing samples, demos, brochures & catalogs on request.

- Manage designated tickets for various customer inquiries and issues (Front app), either handling the issues directly or designating the appropriate team members.

- Assist business buyers with account setup and relationship management.

- Manage warranty registrations and returns for both residential and commercial customers. Issue RMAs and share return tracking details.

- Follow up on unresolved issues and ensure a positive resolution.

Required Skills & Experience:

- Ability to resolve customer issues and take initiative to follow through until the customer is happy

- Excellent proficiency with customer service-related office applications (e.g., Front, NetSuite, Microsoft Office Suite).

- Ability to interpret a variety of instructions furnished in written and oral format.

- Understanding of warranty, RMA, and return processes.

- Strong written and verbal communication skills.

- Attention to detail and high level of accuracy.

Preferred Qualifications:

- Experience working in the lighting industry or with lighting product line ( LED fixtures, retrofits, recessed lighting).

- Familiarity with lighting terms, specs, and basic installation concepts.

- Prior experience in customer service or technical support roles is a plus.

- Bilingual (Spanish is a plus)

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic.

Customer Support Specialist

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