Drishticon provides technology consulting & implementation services across retail, high tech and media industry. We focus on high volume mission critical multichannel ecommerce business functions from front end online store front to backend customer service, content, pricing and inventory management, fulfillment, accounting, payments and settlements. Our consultants bring rich industry experience and expertise and apply them to existing and new business challenges and help customers succeed.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

DRISHTICON Inc

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Drishticon is a Silicon Valley-based IT consulting and technology solutions company specializing in enterprise ecommerce, cloud technologies, systems integration, digital transformation, and mission-critical business platforms. We partner with startups and Fortune 500 organizations to deliver innovative, scalable, and cost-effective technology solutions through onsite and offshore delivery models.

We are currently looking for a **Technical Project Manager **for one of our clients in Coppell, Texas, United States.

This is an **ONSITE **position and **W2-Contract ** position.

**ABOUT THE ROLE **

Our client is seeking an experienced CoE Lead to design and stand up a Center of Excellence for Managed Service Provider (MSP) Excellence within our Global Technology Solutions organization. This is a builder's engagement: the CoE does not yet exist, SIAM standards are undocumented, and playbooks are nascent. The contractor will define what the CoE is, establish its standards and playbooks, build enablement programs for retained staff and vendors, and document everything in a form that transfers cleanly to the permanent team when the engagement closes.

This engagement carries executive support and a clear mandate to deliver. The CoE Lead will operate with the independence and structure of an experienced consulting practitioner — managing stakeholders, delivering to scope, and ensuring a clean handoff at close.

**WHAT YOU'LL DO **

- Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE, including what it owns, what it advises on, and how it interfaces with Provider Governance, Finance, and Data teams.

- Establish the CoE's standards council cadence and decision-making process for approving SIAM standards, onboarding assets, and training curriculum.

- Develop the core set of SIAM standards, process playbooks, and operating procedures that retained teams and vendors will follow — practical and adoptable at the client's current maturity level.

- Build a reusable library of templates, checklists, and reference materials the team can maintain and update over time.

- Design and deliver training programs for the SPOps team covering SIAM principles, vendor governance expectations, and evidence standards.

- Build onboarding materials for new providers and team members to ensure consistent understanding of how Gap governs its MSP ecosystem.

- Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capability gaps; define a maturity roadmap the permanent team can pursue after engagement close.

- Document all CoE assets, standards, processes, and training materials in a form the permanent team can own, update, and operate without external support.

- Support knowledge transfer to the incoming permanent team as they come on board during the engagement period.

**WHO YOU ARE **

- 10+ years in consulting or enterprise roles designing and operating CoEs, enablement functions, or capability development programs for technology services environments

- Demonstrated experience building governance standards, playbooks, and training programs for multi-provider managed services ecosystems

- Produces standards and playbooks that people actually use — accessible, actionable, and calibrated to where the organization actually is

- Experienced operating as an independent contractor; able to structure work, manage stakeholders, and deliver to a defined scope and timeline without organizational infrastructure

- Strong facilitation and instructional design skills; has designed and delivered training programs for mixed-experience audiences

- Committed to leaving assets and documentation the permanent team can own and operate independently

- ITIL, PMP, or equivalent certifications a plus

- Bachelor's degree required

**COMPETENCIES **

- CoE design and operating model development

- SIAM standards and playbook development

- Enablement, training, and facilitation

- Maturity assessment and roadmap development

- Consulting delivery and clean handoff discipline

Drishticon is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic under applicable federal, state, or local laws.

Technical Project Manager

Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners. Our consistency and quality work are the basis for everything we do, and are what make us a leader in the home services space, as we constantly strive to "be so remarkable, we become a beloved household name." Our team of dedicated associates and franchise owners, united by service to others, comprise the foundation for unleashing our elevated products, home repair services, and an elevated customer experience to the communities we serve. When combined with our Code of Values of Respect, Integrity, Customer Focus, and Having Fun in the Process, Neighborly sets the tone for our culture and business, and empowers the pursuit of entrepreneurship and a meaningful career.

Neighborly has over 2,000 corporate employees worldwide with the Global Headquarters located in Waco, Texas and Irving, Texas.

Industry: Consumer Services
Company Size: 1,001-5,000 employees

Neighborly®

**Manager, Strategic Operations **

Are you looking for a place**where you can bring your experience in **strategic planning, project management of critical initiatives, and fostering collaboration across various departments?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

**Bring Your Experience And Be Empowered To Innovate. **

As a **Strategic Operations Manager **, a typical day for you will include:

- Collaborating with senior leadership and cross-functional teams to identify opportunities for operational optimization, ensuring alignment with organizational goals.

- Formulating and execute comprehensive operational strategies that drive efficiency and support business objectives.

- Establishing key performance indicators (KPIs) and metrics to measure the effectiveness of operational strategies, ensuring accountability and results.

- Owning and managing cross‐functional special projects aimed at driving growth across the business

- Developing programs to support our franchise owners’ efforts to drive incremental sales

- Effectively integrating new acquisitions into the business

- Executing a digital roadmap for the business

**Bring your skills and be inspired to achieve success. **

~~(Required Qualifications) ~~

**Experience: **

- 5+ years of experience in management consulting \ corporate business development, or operational roles within a private equity backed company.

- Experience in consumer, multi‐unit services or with franchising a plus, but not a requirement

**Skills: **

- Strong analytical and problem-solving skills, with the ability to translate data operational insights into actionable strategies.

- Be highly motivated and possess vision and enthusiasm

- Understand how to deliver on short time frames and be committed to meeting deadlines

- Communicate in an open and honest way that quickly builds trust and respect

**Education: **

- Bachelor’s degree required; MBA / master’s preferred but not required

**Schedule / in-office requirements: **

- Hybrid working model required. Monday-Wednesday in office, Thursday/Friday from home.

- Offices are located at:

- 500 E John Carpenter Fwy, Irving, Tx

- 1010 N University Parks Ave, Waco, Tx

**Bring your goals and be enabled to reach them. **

- Competitive Pay: Commensurate with experience

- Schedule: Full-time, Monday - Friday

- Benefits: Check out our benefits offerings here: Neighborly | Benefits Guide

- Financial Benefits: Equity and bonus opportunities

~~Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. ~~

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Manager, Strategic Operations

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