The Georgia Department of Public Health (DPH) is the lead state government agency in preventing disease, injury and disability; promoting health and well-being; and preparing for and responding to disasters from a health perspective. In 2011, the General Assembly restored DPH to its own state agency after more than 30 years of consolidation with other departments. At the state level, DPH functions through numerous divisions, sections, programs and offices. Locally, DPH funds and collaborates with Georgia's 159 county health departments and 18 public health districts. Through the changes, the mission has remained constant – to protect the lives of all Georgians. 

Today, DPH’s main functions include: Health Promotion and Disease Prevention, Maternal and Child Health, Infectious Disease and Immunization, Environmental Health, Epidemiology, Emergency Preparedness and Response, Emergency Medical Services, Pharmacy, Nursing, Volunteer Health Care, the Office of Health Equity, Vital Records, and the State Public Health Laboratory. 

For more information about DPH, visit www.dph.ga.gov.

Industry: Public Health
Company Size: 1,001-5,000 employees

Georgia Department of Public Health

Savvy Admin PROD

**Description**

Pay Grade: G

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**Who We Are. **We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

**What We Offer. ** As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.

- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.

- Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths.

- Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.

- Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.

- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Reporting directly to the Communications Center Constituent Services Supervisor, this position will provide quality and timely customer service in the Vital Records Contact Center by providing general information, answering questions, addressing concerns, and resolving or forwarding complaints to management for resolution.

Job Responsibilities

- Manages large volume of inbound calls in a timely manner.

- Provides constituents with accurate information in accordance with applicable Georgia codes and regulations.

- Registers and documents customer information and any updated requests into a tracking system.

- Keeps records of all conversations in our communications center database in a comprehensible way.

- Resolves constituents’ complaints and answers questions regarding Vital Records requests.

- Contacts other Vital Records units as needed to research and/or provide information on constituents' requests to expedite high-quality customer service.

- Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement, Home Births, Delayed Births, and Deaths) for processing to the Records Management team.

- Informs constituents of the timeframe and options for resolution of inquiry.

- Meets personal/team qualitative and quantitative service level agreements.

- Performs various clerical duties (i.e., photocopying materials, filing, and data entry).

- Performs other related assignments as required.

**Minimum Qualifications**

High school diploma/GED and two (2) years of experience communicating information in a customer service setting OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

**Preferred Qualifications**

- Two years of experience addressing customers’ requests and questions, complaints, and/or disseminating information.

- Ability to contribute as a team member.

- Customer focused and adaptable to different personality types.

- Good decision-making and judgment skills

- Proficiency in Microsoft Office products (e.g., Word, Excel).

- Ability to work in a high-volume and fast-paced environment.

- Experience processing high-volume customer requests.

- Bi-lingual/Spanish Fluency

Additional Information

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

**Employment Information**

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

**ADA Statement**

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-ADA@dph.ga.gov.

**DPH is an Equal Opportunity Employer**

**_________________________________________________________________________________**

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

**Benefits**

**Standard Benefits for Full-Time Salaried Employees**

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

**Standard Benefits For Part-Time Employees**

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.

Call Center Representative

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 74,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company generated sales of more than $76 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.

Industry: Food and Beverage Services
Company Size: 10,001+ employees

Sysco

**Job Summary**

Dispatches delivery drivers and provides driver and customer support. Arranges schedules for workers, equipment, and/or service vehicles for the conveyance of materials and products. Maintain communications with all interested parties throughout the delivery process to ensure and facilitate the best possible product delivery and service. Update information and systems as required.

This job must be carried out in compliance with all Sysco Corporation Business Conduct and Ethics Standards, policies, and procedures as well as all Federal, State, and Local laws, including the Sarbanes-Oxley (SOX) Act of 2002.

**Responsibilities**

- Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal promptly.

- Completes Absentee and Tardy Forms.

- Makes necessary data input into E-Time and Achievement Based Compensation (ABC) pay systems.

- Provides driver and customer support via incoming phone calls to the transportation department.

- Maintains Tripmaster records, driver daily record of status records (Department of Transporation (DOT) Logs), and driver Manifest records.

- Designates vehicles according to factors, such as length and purpose of the trip, freight, passenger requirements, preference of the user, or other factors.

- May makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return.

- Direct activities of drivers, using two-way radio or other communication and investigate overdue vehicles.

- Possibly confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise.

- Retain a record of mileage, fuel used, repairs made, and other expenses. May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets.

- Other projects and responsibilities, as assigned.

**Qualifications**

**Education**

- High School diploma, General Education Development (GED), or ability to read, write, and perform mathematics at this level is required.

- Associate's or Bachelor's degree in Logistics, Supply Chain, or related field is preferred.

**Experience**

- 3-5 years of related work experience in Distribution or Food Service is required.

**Certificates, Licenses, and Registrations**

- Commercial Drivers' License (CDL) Class A is preferred, but not required.

**Professional Skills**

- Adjusting actions concerning others' actions.

- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

- Managing one's own time and the time of others.

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Talking to others to convey information effectively.

- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

- Frequently required to sit and reach with hands and arms.

- Must occasionally lift and/or move up to 20 pounds.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

Dispatcher

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