Nord-Lock Group is a global leader in bolted solutions. 
In 1982, the original Nord-Lock® wedge-locking technology that safely secures bolted joints was developed. Since then, our range of innovative bolting technologies and expertise has grown to be the most comprehensive on the market, incorporating Superbolt™ mechanical tensioners, Boltight™ hydraulic tensioners and Expander® System pivot pins. 
 
Nord-Lock 
Nord-Lock created the original wedge-locking technology that secures bolted joints, even when exposed to severe vibration and dynamic loads. It is impossible for our washer products to loosen unintentionally due to the wedge created underneath the bolt head and nut. 

Superbolt 
Superbolt was the world’s first to revolutionize nuts and bolts with multi-jackbolt tensioning (MJT). Superbolt MJTs take high preload requirements and break them down into manageable torques, using the jackbolts threaded through the nut body. 

Boltight 
Boltight has been at the forefront of hydraulic bolt tensioning for over a decade. Our tensioning tools provide fast, accurate and safe solutions to tighten and loosen multiple bolts simultaneously. 

Expander System 
Expander System is a permanent solution to lug wear, replacing traditional axle pins. It works for first-fit installations, preventing the formation of lug wear, or for aftermarket repairs without the need for welding and line boring - for any machine, make or model. 
 
The Nord-Lock Group believes that no one should have to question the integrity of the mechanical systems that play such a critical role in our way of life. All solutions are developed and manufactured in-house, ensuring they meet the highest standards in the industry. Our team of dedicated experts work closely with customers all over the world. 
Our mission is to safeguard human lives and customer investments. 
Nord-Lock Group is owned by Investment AB Latour that is quoted on the Nasdaq OMX Stockholm.

Industry: Tillverkning av industriella maskiner
Company Size: 501–1 000 anställda

Nord-Lock Group

Savvy Admin PROD

Hello potential future colleague!

The original wedge-locking company that started in a red barn in Mattmar, northern Sweden, back 40 or so years ago has grown into the global industry leader in bolting and engineering solutions, at a rate such that we need more colleagues for our mission to make the world a safer place.

Most don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for customer service excellence and are looking for a new job opportunity? Then you might be the person we are looking for! We are looking for a Customer Service Rep to support the US and will report to our Customer Service Manager.

In this role as Customer Service, you will support the sales & customer service team's efforts by entering customer orders; reviewing and validating quotations; reviewing and validating customer purchase orders; providing customer support to inside and outside sales team, handling and supporting foreign markets, support of some key strategic accounts.

**Your profile consists of the following areas of experience, knowledge, and responsibility:**

- Reviews customer purchase order (PO) for accuracy and translates PO’s into order entry to be confirmed back to customers.

- Works with inside and outside sales team to validate a request for quotes (RFQ). Works with Engineering team to review customer drawings and applications.

- Works with Inside and Outside Sales team to determine standard or special pricing.

- Aid foreign markets via sales, customer service support, pricing, quotations, and more.

- Support for strategic client accounts including paperwork, documentation, portal/ERP management, quote support, and high level of communication.

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

- This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

**Requirements & Desired Characteristics**

- Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position and/or sales preferably in an industrial products-based industry.

- Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality, phone & email etiquette, and good decision-making skills.

- Ability to communicate and develop relationships with both internal and external stakeholders.

- Excellent time management skills, communicate effective and professionally, both verbally and in writing, including email and extensive telephone correspondence.

- Must be able to effectively organize and prioritize a high volume of work.

- Excellent computer skills with proficiency in Microsoft Office.

- Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.

**What We Offer**

- International environment and dynamic workplace

- Modern and spacious office in the Greater Pittsburgh region

- Opportunities to develop and grow professionally

- Genuinely great coworkers who want to see the company and each other succeed

- Top tier health benefits, PTO, company holidays, 401(k) with company match, Paid Parental Leave, and so much more.

**Nord-Lock Group as an employer**

Nord-Lock Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**How To Apply**

Please apply with your CV and cover letter as soon as possible as we are reviewing candidates continuously.

**About Nord-Lock Group**

~~Nord-Lock Group is a global leader in bolting and engineering solutions. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our brands are all at the forefront of their respective technologies: Nord-Lock® wedge-locking washers, Superbolt® mechanical tensioners, Boltight® hydraulic tensioners, Expander® System pivot pins, and Energy Bolting safety-critical fasteners.~~

~~Nord-Lock Group is owned by the Nasdaq OMX Stockholm-listed company Investment AB Latour and employs 800 people in over 30 countries across the globe. ~~ ~~www.nord-lock.com ~~~~. ~~

Customer Service - US

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