Medasource is a leading consulting and professional services firm serving the healthcare industry, including Life Sciences, RCM/Payers, Technology, and Government. We’ve been recognized by both KLAS and Modern Healthcare for being good to our employees, consultants, clients, and communities. With over 100 clients, more than 2,000 active consultants, and over 30 locations across the U.S., we’re focused on propelling the future of healthcare, one client at a time.

Visit medasource.com to learn more today!

Industry: Hospitals and Health Care
Company Size: 501-1,000 employees

Medasource

Savvy Admin PROD

**Position Summary **

The Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing pathology systems, including the ultra, ultra+, and HE 600 platforms. This role ensures optimal instrument performance and customer satisfaction by delivering timely, high-quality technical support in laboratory and clinical environments.

**Key Responsibilities **

- Install, configure, and validate pathology instrumentation (ultra, ultra+, HE 600) at customer sites in accordance with company standards

- Perform preventive maintenance, calibrations, and system upgrades to ensure peak performance and compliance

- Diagnose and resolve mechanical, electrical, and software issues efficiently, minimizing downtime

- Provide on-site and remote technical support, including emergency service calls

- Document service activities, maintenance records, and customer interactions accurately in service management systems

- Collaborate with internal teams (technical support, applications, and sales) to resolve complex issues and improve customer experience

- Train laboratory personnel on proper operation, routine maintenance, and basic troubleshooting of equipment

- Ensure compliance with regulatory requirements, safety standards, and company policies

- Manage inventory of service parts, tools, and test equipment

- Build and maintain strong customer relationships through professional communication and service excellence

**Required Qualifications **

- Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Mechanical Engineering, or related technical field (or equivalent experience)

- Experience servicing laboratory instrumentation, medical devices, or similar technical equipment

- Strong troubleshooting skills across mechanical, electrical, and software systems

- Ability to read and interpret technical manuals, schematics, and service documentation

- Proficiency with computer systems, networking basics, and diagnostic tools

- Excellent communication and customer service skills

- Valid driver’s license and ability to travel to customer sites

**Preferred Qualifications **

- Experience with histology or pathology laboratory equipment

- Familiarity with staining and tissue processing systems

- Knowledge of laboratory workflows and regulatory environments (e.g., CLIA, CAP)

- Previous experience working in a field service or customer-facing technical role

**Key Competencies **

- Problem-solving and analytical thinking

- Attention to detail and quality focus

- Time management and organizational skills

- Adaptability in dynamic, field-based environments

- Strong interpersonal and relationship-building skills

**Work Environment **

- Primarily field-based, supporting hospitals, laboratories, and diagnostic centers

- Exposure to clinical and laboratory environments, including biohazard safety protocols

Field Service Technician

K Group Companies is a group of companies located in Grand Rapids, MI, focused on providing technology solutions for many markets throughout North America, since 1980.

The IT service companies that are a part of the K Group family include Standard Computer Systems, INC, the Standard Computer Systems Office Automation Group, Data Consultants, INC, K-Data Systems, LLC and Riverview Service.

Our offerings include solutions such as managed IT services, web & application development, physical security integration, office equipment solutions and a state-of-the-art data center.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

K Group Companies

**Field Service Technician Level II Overview:**

We are seeking a dedicated **Field Service Technician II ** to join our team and serve our clients in the **Columbus, Ohio ** area!

The **Field Service Technician Level II **will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

**Field Service Technician Level II Responsibilities:**

-  Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

-  Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

-  Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

-  Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

-  When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

-  Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

-  Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

-  Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

-  Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

-  Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

-  Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

**Field Service Technician Level II Qualifications:**

-  Minimum 2 years with a previous construction trade

-  Advance knowledge of electricity (high and/or low voltage)

-  Hands-on/field experience from previous work experience

-  Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)

-  Ability to identify and use common low voltage cabling

-  Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

-  Ability to read architectural drawings

-  Team management/supervisor experience

-  Previous experience completing projects within scope

-  Previous experience with service ticketing processes

-  Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

-  Excellent communication skills

-  Must have valid US Driver’s license

**About K Group Companies**

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

**Why Work Here?**

~~“Great, focused, team environment.”~~

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers - and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

**Compensation And Benefits**

-  Competitive base salary based on experience

-  Bonus and commission programs

-  Paid Time Off (PTO)

-  Volunteer Paid Time Off (VTO)

-  100% employer paid family health insurance premium

-  100% employer paid disability insurance

-  100% employer paid dental & vision insurance

-  401k with Safe Harbor contributions from company annually

-  Profit sharing opportunities

Field Service Technician Level II - Columbus, Ohio (copy)

**Field Service Technician Level II Overview:**

We are seeking a dedicated **Field Service Technician II ** to join our team and serve our clients in the **Central Ohio ** area!

The **Field Service Technician Level II **will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

**Field Service Technician Level II Responsibilities:**

-  Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

-  Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

-  Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

-  Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

-  When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

-  Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

-  Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

-  Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

-  Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

-  Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

-  Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

**Field Service Technician Level II Qualifications:**

-  Minimum 2 years with a previous construction trade

-  Advance knowledge of electricity (high and/or low voltage)

-  Hands-on/field experience from previous work experience

-  Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)

-  Ability to identify and use common low voltage cabling

-  Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

-  Ability to read architectural drawings

-  Team management/supervisor experience

-  Previous experience completing projects within scope

-  Previous experience with service ticketing processes

-  Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

-  Excellent communication skills

-  Must have valid US Driver’s license

**About K Group Companies**

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

**Why Work Here?**

~~“Great, focused, team environment.”~~

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers - and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

**Compensation And Benefits**

-  Competitive base salary based on experience

-  Bonus and commission programs

-  Paid Time Off (PTO)

-  Volunteer Paid Time Off (VTO)

-  100% employer paid family health insurance premium

-  100% employer paid disability insurance

-  100% employer paid dental & vision insurance

-  401k with Safe Harbor contributions from company annually

-  Profit sharing opportunities

Field Service Technician Level II - Central Ohio

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