Care Alliance Health Center, a trusted Federally Qualified Health Center (FQHC) serving Cleveland for over four decades, offers comprehensive medical, dental, behavioral health, and pharmacy services. Our mission is to eliminate healthcare disparities and transform lives by providing accessible, compassionate, and exceptional care. 

We are dedicated to educating patients to confidently advocate for their health and well-being. Our ultimate goal is to uplift both individuals and our communities with dignity and respect.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Care Alliance Health Center

Savvy Admin PROD

Description:

**Job Summary **

The Health Informatics Specialist supports the implementation, maintenance, and optimization of the organization’s electronic health record (EHR) system to enhance care delivery and operational effectiveness. This role partners with clinical and operational teams to improve workflows, strengthen data integrity, and support staff in effectively using technology to deliver high-quality, patient-centered care. The specialist provides training, supports system enhancements, and contributes to continuous improvement initiatives that advance organizational performance.

This position plays a key role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all by ensuring systems and data support high-quality care and informed decision-making.

Requirements:

**Essential Job Duties & Responsibilities **

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

**OCHIN Epic Training & Education **

- Develop and deliver role-based EHR training for clinical and non-clinical staff, including providers, nurses, medical assistants, and administrative teams.

- Facilitate onboarding and ongoing training to ensure staff confidence and proficiency in system use.

- Create and maintain training materials, job aids, and workflow guides.

- Provide individualized coaching and support to improve documentation quality and system utilization.

- Serve as a subject matter expert for EHR workflows and functionality.

**Workflow Optimization & Development **

- Evaluate and improve clinical and operational workflows within the EHR to enhance efficiency, accuracy, and patient care outcomes.

- Partner with leadership to standardize documentation tools such as templates, order sets, and smart phrases.

- Support system updates, enhancements, and new functionality implementation.

- Ensure workflows align with organizational policies, clinical standards, and regulatory requirements.

**Reporting & Data Analytics **

- Develop and maintain reports and dashboards to support clinical operations and leadership decision-making.

- Support regulatory reporting requirements, including HRSA, UDS, and quality measures.

- Analyze data to identify trends, gaps, and opportunities for improvement.

- Provide actionable insights to support performance improvement and operational effectiveness.

- Assist departments in utilizing reporting tools to monitor and improve outcomes.

**Quality Improvement & Compliance **

- Collaborate with quality teams to monitor clinical performance and documentation accuracy.

- Support initiatives that improve quality outcomes and regulatory compliance

- Promote accurate data capture to ensure reliable reporting and decision-making.

**Collaboration & Support **

- Serve as a liaison between clinical teams, operations, IT, and external partners.

- Troubleshoot EHR-related issues and coordinate resolution with vendors as needed.

- Support organizational initiatives involving system optimization, reporting, and documentation improvement.

**Other Job Duties & Responsibilities **

- Participate in department meetings and relevant system user groups.

- Attend vendor-related meetings and training.

- Perform other duties as assigned.

**Supervisory responsibilities **

- None

**Competencies **

- **EHR Systems Knowledge: ** Applies knowledge of EHR systems and clinical workflows to improve system use and outcomes.

- **Training and Knowledge Transfer: ** Effectively educates and supports staff in adopting and using systems.

- **Analytical Thinking: ** Identifies issues, evaluates data, and implements practical solutions.

- **Collaboration: ** Works effectively across teams to support shared goals

- **Communication: ** Clearly communicates technical concepts to diverse audiences

- **Mission Alignment: ** Demonstrates commitment to providing exceptional, accessible, and compassionate healthcare for all through effective use of data and systems.

**Required Job Qualifications **

- Bachelor’s degree in healthcare administration, information systems, or related field preferred; equivalent experience may      be considered.

- 3–5 years of experience supporting clinical systems or EHR platforms

- Experience in delivery training.

- Ability to travel between sites.

**Preferred education and experience **

- Experience developing reports and dashboards using Epic reporting tools (SlicerDicer, Reporting Workbench, Radar dashboards, or similar).

- EHR Support Analyst Certification is preferred.

- Experience working in a Federally Qualified Health Center (FQHC) or community health center setting.

- Experience supporting UDS reporting and HRSA compliance requirements.

**Work environment **

This role operates in both office and clinical environments and may include time spent supporting staff in community-based settings. The position requires frequent interaction with staff and use of technical equipment. The employee may interact with clinical staff, patients, and community partners and must be comfortable working in a fast-paced, mission-driven environment.

Physical demands

- Ability to sit for extended periods while working at a computer.

- Repetitive hand/finger motions (typing, mouse use, data entry)

- Ability to lift/carry light items (files, tablets, up to ~10–20 lbs.) occasionally.

**Travel required **

Travel between worksites and occasional extended hours may be required.

**Compensation details: ** 55000-75000 Yearly Salary

Health Informatics Specialist - EPIC

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

**Job Title- Data Architect with BSA Experience **

**Location- Cleveland, OH (5 days onsite) **

**Duration: Full time **

**Data Architect ** -

- Design and Architect Master data solutions to implement new business requirements

- Document the High-level design documents calling out the changes in all the aspects of end-to-end data and process flow

- Document data integration and quality principles

- Lead Data analysts to document the low-level technical design for the developers

- Closely review, validate time to time Data Analysts and Quality Assurance team deliverables

- Closely coordinate with integration partner applications to identify impacts and coordinate for the integration changes

- Drive the documented design for implementation with the crew

- Document the Master data technical user guide and update for every release

- Lead, triage and drive the data quality issues impacting the consumers.

- Lead efforts to cleanup the data and validate consumer impacts

**Good to have: **

**BSA - **

- Collaborate with the business Product and portfolio owners to groom business requirements with the technical design leads

- Document detailed business requirements, expected business process outcomes

- Document Release Roadmap rolling one year

- Assist business portfolio owners required process and capabilities to estimate budget

- Document and create Business requirements as Master, Product Epic, stories, and tasks for the crew to deliver as part of weekly sprint

- Act as a liaison between the business and technical group for business requirements

Data Architect

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