From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years.
 
Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 160 million guests annually through our worldwide network of more than 300 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations.
 
We strive to form a perfect balance between creative excellence and business excellence and work diligently to build a diverse environment that celebrates inclusion and rewards collaboration and success.
 
Our accomplishments are born from a spirit of teamwork that enables us to deliver incredible events year after year. If you want to join a winning team where you will be challenged to up your game, AEG is the place for you.
 
AEG is proud to have earned a 100% score on the Human Rights Campaign’s 2019 Corporate Equality Index, a national benchmarking tool on corporate policies and practices pertinent to LGBTQ employees that awarded us the distinction of “Best Places to Work for LGBTQ Equality,” and to be a part of the AARP Employer Pledge Program, recognizing the skills and experience of all workers, regardless of age.
 
For more information about AEG, visit www.aegworldwide.com and follow us on Facebook, Twitter and Instagram at @aegworldwide to see the exciting experiences that you could be a part of.

Industry: Entertainment Providers
Company Size: 10,001+ employees

Savvy Admin PROD

**Company Information**

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

**Job Description**

The Service Desk Technician provides day-to-day technical support and helps manage the organization’s IT systems. This role works across both Mac and Windows environments and supports users, maintains systems, and assists with IT operations across all departments.

**Primary Job Responsibilities**

- Provide first-level technical support for laptops, applications, and basic network issues across Mac and Windows environments

- Track, update, and resolve support requests using the ServiceNow ticketing system

- Document troubleshooting steps, resolutions, procedures, and user guides in Confluence

- Deploy and configure laptops and peripherals for new hires (Mac and Windows)

- Support onboarding and offboarding processes, including account setup and deactivation (Microsoft Azure Active Directory)

- Assist with managing user accounts and licenses in Microsoft 365

- Maintain and organize IT inventory, including tracking and auditing equipment

- Support basic administration of servers, file storage systems, and cloud platforms

- Assist with mobile device management (JAMF MDM) tasks, including device enrollment and basic troubleshooting

- Provide support for office technology such as printers, phones, and conference room equipment (Konica Minolta, 3CX environment)

- Assist with IT projects, including equipment procurement, deployments, office setups, and system upgrades

**Requirements**

- High School Diploma or equivalent required (BA/BS degree preferred)

- 1–2 years of related work experience

- Basic familiarity with Microsoft Azure Active Directory (Entra ID) or user account management concepts

- Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi troubleshooting)

- Experience troubleshooting hardware and software issues on macOS, Windows, and iPhone (primarily macOS)

- Excellent verbal and written communication skills

- Strong interpersonal skills with the ability to interact effectively with internal and external staff and build relationships

- Ability to follow structured workflows for QA and User Acceptance Testing

- Knowledge of servers and system troubleshooting

- Knowledge of the music industry preferred

**Travel**

- None

**Payscale: $19.23–$21.63**

**Bonus: **~~This position is eligible for a bonus under the current bonus plan requirements.~~

**Benefits: **~~We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.~~

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

**AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.**

**Employer does not offer work visa sponsorship for this position. **

Service Desk Technician

Born in Silicon Valley, 2006. Our ambition was to craft world-class teams to empower businesses facing tech's relentless tide. But ambition evolved. We saw beyond mere teams, towards engineering groundbreaking products, hand-in-hand with clients.

Beginning with modest origins, we've evolved into trusted advisors serving over 120 companies across 12 countries, grounded in three fundamental pillars of talent:

1. Innovation: With a worldwide presence and an unwavering commitment to personalized service, we create bespoke solutions that pave the way for success.
2. Excellence: We meticulously select the top 1% of talent, merging global perspectives with local proficiency, and nurturing relationships built on trust.
3. Effectiveness: Setting ourselves apart with agility and promptness, we deliver concrete, industry-defining results swiftly and decisively.

These principles form the cornerstone of our values, garnering steadfast loyalty from clients around the globe. Going beyond the conventional role of consultants, we emerge as strategic partners, infusing energy into software and products that challenge conventions and ignite transformative progress.

17 years, 2200+ strong, we've built 500+ success stories. We've helped 40+ startups launch impactful products, used by millions daily. And our 98% client retention speaks volumes - they trust us as their go-to transformation partners.

But MatchPoint is more than just business. We're driven by a desire to make the world a better place. Diversity and inclusion are our DNA. We champion women in leadership and tech, cultivating a global team that delivers cutting-edge solutions with excellence and genuine client satisfaction.

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

MatchPoint

MatchPoint Solutions is a fast-growing, young, energetic global **IT-Engineering services company with clients across the US **. We provide technology solutions to various clients like **Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! ** More recently, we have expanded to working internationally in**Canada, China, Ireland, UK, Brazil, and India **. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Key Details:- Pay Rate: $20-25/hour

- Location: Onsite – Chicago, IL

Service Summary

The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

Responsibilities:- End-user support (calls, emails, walk-ups) for Mac and Windows

- Software installations and troubleshooting

- Hardware support and new image builds

- Incident management (ticket updates and closure via ITSM tools)

- IMAC support (Install, Move, Add, Change)

- OS configuration troubleshooting and resolution

- Software, driver, and add-in reinstallations

- General on-site IT support tasks

- Primary focus on new hire equipment setup for onsite and remote field workers

Required Experience:- 0-2 years of end-user support experience

- Strong computer configuration and repair background

- 0-2 years with IT ticketing/incident management systems

- Experience with systems management tools (SMS or equivalent)

- Strong Active Directory experience

- Microsoft 365 (O365) experience beyond basic administration

- PowerShell experience

- Apple Mac hardware/software support experience

- Strong troubleshooting, analytical, and problem-solving skills

- Ability to work independently and manage priorities effectively

- Strong communication, documentation, and training skills

- Ability to lift IT equipment (PCs, servers, etc.)

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Help Desk Specialist

Find Service Desk Technician jobs in Chicago, IL with Savvy's AI Recruiter. Browse opportunities from top companies and get matched with roles that match your skills using our intelligent recruitment system.