After more than 10 years in the industry, we decided to alter direction. Now, we share our passion by helping others. Our process is designed to empower your team to take your business to the next level! 

We help businesses accelerate their growth 
by designing innovative experiences & develop strategies that drive customer satisfaction, operating efficiencies & add to the bottom line.

Industry: Travel Arrangements
Company Size: 2-10 employees

ICE Consulting

Savvy Admin PROD

**About FirmaTRUST**

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

**Position Overview**

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

**Key Responsibilities**

- Provide technical support to users, addressing and resolving hardware and software issues.

- Assist in the maintenance and administration of servers and networks.

- Document and track support requests using ticketing systems.

- Conduct training sessions for users on IT best practices and system usage.

- Manage and maintain asset inventory of hardware and software.

- Support the implementation of security protocols and monitoring systems.

**Requirements**

**Qualifications:**

- 4+ years of hands-on experience in user support and systems administration.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proficiency in Windows and Apple operating systems.

- Working knowledge of server systems, particularly Windows Server (2008/2012).

- Experience with cloud services such as Office 365 and Google Workspace.

- Familiarity with MDM solutions and security protocols.

- Excellent troubleshooting skills and ability to work under pressure.

- Strong communication skills and a customer service-oriented mindset.

- Ability to adapt to rapidly changing technology and business needs.

**Benefits**

- 401(k) with company match

- Company Paid Holidays

- Health Care Plan (Medical, Dental & Vision)

- Retirement Plan (401k, IRA)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Family Leave (Maternity, Paternity)

- Training & Development

- Work From Home

- Free Food & Snacks

- Wellness Resources

FirmaTRUST Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

User Support & Junior Systems Administrator

Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do

Industry: Hospitality
Company Size: 5,001-10,000 employees

Soho House & Co

**The role…**

At Soho House a **Host **is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

**Main Duties**

- Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

- Punctuating all calls and interactions with friendliness, accuracy, and discretion

- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

- Influence a fun and positive atmosphere by being approachable and professional

- Performs other duties as assigned by supervisor/manager

**Required Skills/Qualifications**

- Minimum of 3+ years’ experience in a similar role.

- Must have OpenTable and MICROS experience

- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

- Problem solving skills and bring conflict resolution to any anticipated or current matter

- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

- Strong communication skills and ability to understand and follow written and verbal instructions

- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

**Physical Requirements**

- Must be able to seize, grasp, turn and hold objects with hands.

- Must be able to work on your feet for at least 8-10 hours.

- Fast paced movements occasionally required to go from one part of the club to others.

- Must be able to understand and communicate clearly with guests, members, and coworkers.

- Must be able to reach and handle the computer, keyboard, and desktop items.

- Occasionally kneel, bend, crouch and climb as required.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

- Paid Time Off: Full- Time Employees have sick, personal, + vacation days

- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

- Learning & Development: An extensive range of internally and externally run courses are available for all employees.

- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$23.50—$23.50 USD

The Allis Host - Soho House Chicago

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