Braze ($BRZE) is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

Braze

Savvy Admin PROD

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

**WHAT YOU'LL DO: **

We are seeking a dynamic and experienced Senior Manager of Talent Acquisition Operations to design, implement, and optimize the infrastructure and processes that drive our global talent acquisition function. As a Senior Manager, you will act as a strategic partner to the TA leadership team and broader People team, focusing on process excellence, system optimization, and data integrity to enhance Braze’s talent strategy. You will be an expert in TA technology, compliance, and developing scalable, efficient processes. You are highly skilled in utilizing data to drive operational insights and solutions.

- Lead, mentor, and performance manage a team of 2+ direct reports (e.g., TA Generalists and Specialist), fostering a culture of operational excellence and continuous improvement.

- Own and optimize the end-to-end recruitment process, identifying areas for efficiency and standardization while ensuring a high-quality candidate and stakeholder experience.

- Serve as the primary system administrator and subject matter expert for all TA technology (e.g., ATS, CRM, assessment tools), including implementation, maintenance, and integration, in addition to acting as a steward for data integrity and system hygiene.

- Partner with the People Analytics team to design, develop, and deliver consistent reporting, dashboards, and metrics to provide strategic insights on TA performance, pipeline health, and process effectiveness to leadership.

- Collaborate with other people systems owners and primary users to execute a centralized data governance and system security strategy and process

- Ensure TA compliance, governance, and adherence to regulatory requirements across all hiring processes.

- Develop comprehensive strategies and guardrails for evaluating new TA software, ensuring that selections prioritize efficiency gains, include thorough market research and trial evaluations, and align with budgetary constraints with a special focus on AI.

- Manage and curate a centralized knowledge hub for software vendor contracts, agency agreements, and job board subscriptions, ensuring all documentation is current and complete.

- Provide continuous training and enablement for the team regarding system updates, new software, process revisions, and compensation program changes.

- Utilize both qualitative and quantitative research to pinpoint areas for growth, guide strategic choices, and evaluate results.

- Establish a high-performance recruiting ecosystem by developing and executing a transparent, strategic roadmap focused on improving systems, tools, and workflows to ensure long-term scalability and operational efficiency.

- Act as a solutions-oriented leader, taking a thoughtful and strategic approach to developing a business case for new tools and operational changes, evaluating risks, and presenting to executive stakeholders.

- Versatile in tailoring communication and style to a wide range of audiences including direct reports, TA and People Team leadership, and senior leaders and stakeholders.

- Exemplify and promote the Braze core values within both the TA and People Team.

**WHO YOU ARE: **

- 5+ years of experience in Talent Acquisition Operations or People Operations with proven experience leading major implementations and system overhauls.

- Proven experience leading and managing direct reports, such as coordinators, analysts, or operations specialists.

- Expertise in leveraging TA systems (Greenhouse, Workday, Looker or similar platforms) for configuration, maintenance, reporting, and integration.

- Strong organizational and time management skills and meticulous attention to detail.

- Ability to act as a strategic and consultative partner to senior leadership across the organization.

- Experience designing and implementing initiatives related to TA process improvement and operational efficiency.

- Proven ability to own and manage large-scale projects from start to finish with little supervision.

- Strong written and verbal English communication skills are essential.

- Role must be based in our Chicago, New York, or London office requiring hybrid in-office attendance.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $106,000 and $159,000/year, with an expected On Target Earnings (OTE) between $119,000 and $179,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

**WHAT WE OFFER**

~~Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country ~~~~here ~~~~. More details on benefits plans will be provided if you receive an offer of employment. ~~

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

- Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

**BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER **At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you ~~you ~~.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

~~Please see our ~~~~ ~~~~Candidate Privacy Policy ~~~~for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights. ~~

Senior Manager, Talent Acquisition Operations

Design Observer is an independent media company that has remained committed to expanding the definition of design for a better world for more than two decades. 

Visit us for essays, articles, reviews, newsletters, and Interviews with fascinating people from a range of industries who are exploring their creative practices, inventing new ways of working, and helping shape a more inclusive world.

Industry: Online Audio and Video Media
Company Size: 11-50 employees

Design Observer

Reporting Location: Chicago - 345 North Morgan

75,000-80,000

Workplace Type: Hybrid

**About Us**

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

**What Matters The Most**

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

Product Designer will sit within our Global Product Design team.

Love toys? Great. Love collecting? Even greater! This is not just a toy design role.

We’re looking for a creative product designer/developer with a strong fandom for collectibles, gaming, lifestyle and fashion products at their core. An interest in how sport, music and entertainment influences culture would also be a welcomed. Someone who understands that modern collectability, play and brand engagement live far beyond just the toy and games aisle.

In our quest, we’d love to meet designers who are culturally fluent and visually confident; people inspired as much by fashion drops, sneaker culture, sport, music, gaming and streetwear merch as by blind box collectibles and kidult toys. You will help shape product-led ideas and experiences that resonate with older kids, teens, Gen-Z and kidult audiences, while remaining grounded in manufacturable, scalable reality for mass market promotions.

You will support and influence the Global Family Business Unit, across the end-to-end process, from early ideation through development and production, with a particular emphasis on bringing product concepts to life, visual storytelling and sell-in thinking. This role requires a strong creative mind and a real passion for bringing concepts to life as collectibles that will be coveted and cherished by the consumer.

**What You Will Bring To The Organization**

Concept, Ideation and Culture

Generate fast, original physical products, collectibles and experience concepts in response to campaign strategy briefs, dovetailing thinking with cultural moments, trends, brand, consumer and market insights

Bring play, lifestyle, fashion, entertainment, sport and kidult insights into creative sprints, ideation and innovation sessions

Help identify global and local market trends and translate them into relevant product opportunities

Immerse yourself in the world of retail brands, licensing and IP to support internal teams and client understanding

Design, Visualisation & Storytelling

Communicate ideas clearly through appropriate mixed-media tools: mood boards, sketches, digital visuals, proof-of-concept renders and physical prototypes

Create visually engaging presentations and concept boards that bring ideas to life

Write clear, compelling copy that explains design thinking rationalise and strategic intent

Develop creative concepts into compelling, high perceived-value products

Balance creativity with real-world commercial checks, including, cost, manufacturing, safety and sustainability

Collaboration and Development

Solve complex design and engineering challenges with cross-functional teams

Produce red-line draw-overs, 3D prints and prototype/sketch models to communicate solutions effectively

Work alongside peers across, brand partnerships, account, strategy, creative, digital, engineering, delivery and supply chain teams

Support senior stakeholder on large scale programs while confidently leading smaller workstreams end-to-end

**Skills And Experience We Would Like You To Have**

Bachelor’s degree in Toy Design, Product Design, Industrial Design or another relevant creative discipline, or equivalent professional experience

3+ years of agency or in-house product/industrial design experience within toys/games, lifestyle/fashion, sport, entertainment or adjacent categories

Knowledge of global retail brands, licenses, and studios in the consumer product, toy, games, and entertainment categories

Strong presenter and storyteller, with the ability to deliver concise and engaging presentations using various media – communication is key

A strong portfolio demonstrating depth and range in concept thinking, cultural awareness, visual storytelling

Proficient in Adobe Creative Suite (Photoshop, Illustrator, Acrobat)

Familiar with Microsoft 365 (Outlook, Teams, PowerPoint, Word, Excel, Sharepoint)

Agile, hands-on design thinking and problem solving

Foundational knowledge of 3D modelling, printing, and rendering software (e.g., Fusion 360, Blender, ZBrush, SolidWorks, Freeform, Keyshot, or similar) and experience in character sculpting

Foundational understanding of basic injection molding processes and designing around value engineering and product safety parameters

A strong grasp of color theory, an eye for detail, and experience in driving appeal and perceived value

Any of the following would be a plus

A fan with passion in kidult culture, knowledge of Gen-Z audiences and the toys, collectibles, and lifestyle consumer products that appeal to them

A true fan of collectibles, toys, and pop-culture

Understanding of play patterns, and safety standards (EN71/ASTM).

Curiosity about how consumers engage with both mainstream brands and emerging IP

Comfortable and confident working in a fast-moving, hybrid and cross-functional environment

Starting salary between $75,000-$80,000

TOTAL REWARDS

**Benefits**

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

Our commitment to rewarding results

Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

**Generous Medical, Dental, Vision And Other Great Benefits**

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.

Senior Designer of Collectables, Consumer Gifts & Toys

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