Trivium Group is a full-service Amazon agency that helps brands scale profitably on Amazon. We fully integrate with your team and become your full in-house Amazon team without the price tag. We are built on strong systems, sharp people, and good values.

Industry: Business Consulting and Services
Company Size: 51-200 employees

Trivium Group

Savvy Admin PROD

**Job Title: Director of Operations / Operations Manager**

The architect of how the agency runs.

Department: Executive Leadership

Reports To: Founder & CEO

Type: Full-Time, Salaried

Location: United States or Canada

Hours: Eastern Time core hours, Mon-Fri

Start: ASAP

**WHAT'S HAPPENING RIGHT NOW**

This is the moment you join. The company is in motion across four major fronts:

- Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11-14).

- Geographic Expansion: Scaling into the United Kingdom market.

- AI Integration: Deploying a full AI agent infrastructure across the business.

- HQ Buildout: Establishing a flagship destination headquarters for the agency industry.

The person who joins now is not joining a finished company. They are joining a company being built.

**ABOUT THE FIRM**

We are a high-ticket coaching, consulting, and implementation firm. We work exclusively with $1M-$10M+ agency owners, helping them transform from "talent-heavy, owner-dependent" businesses into high-margin, scalable operations. We do this through high-level masterminds, implementation intensive programs, and advanced AI-agent integration.

We are a "systems-first" company. We don't just teach the standard; we build it.

**THE MISSION**

The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality.

You are responsible for:

- System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system.

- Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones.

- Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly).

- Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort.

**WHO YOU ARE**

You are a high-level Operator. You don't just "manage" people; you architect the environment they work in.

- You are a Builder: You prefer the "blank page" to a maintenance role. You love the puzzle of making a messy process clean, fast, and scalable.

- You are Detail-Obsessed: You notice the typo in the SOP, the broken automation in the CRM, and the missing owner on the project task.

- You are Commercially Driven: You understand that operations exist to drive profit. You think in terms of capacity, client retention, and ROI.

- You are High-Velocity: You move fast. You don't need weeks to "get settled." You start spotting leaks and building fixes on day one.

- You are Tech-Fluent: You understand how to bridge the gap between human workflows and software tools (Project Management, AI, CRM).

**KEY RESPONSIBILITIES**

1. Infrastructure & Systems Architecture

- Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly.

- Build the "Knowledge Base." Oversee the creation and maintenance of the vault containing all company SOPs, scripts, and workflows.

2. Departmental Performance & Accountability

- Conduct weekly 1:1s with department heads to track progress against quarterly rocks.

- Hold the team accountable to the standard. You are the "Keeper of the Bar."

3. Project Management & Delivery

- Act as the central hub for major company initiatives (e.g., event launches, geographic expansion).

- Ensure projects stay on budget and on schedule, identifying and removing blockers before they stall progress.

4. Financial & P&L Oversight

- Review departmental spending and budgets with the CEO.

- Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity.

5. Operating Rhythm

- Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites.

- Ensure communication is crisp, meetings are productive, and action items are captured.

**Requirements**

- Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.

- Systems Track Record: You must be able to show us the actual systems you have built. If you only "managed a team that built it," you are not the right fit.

- Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.

- Eastern Time Alignment: Availability during core ET business hours is mandatory.

- Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack.

**Benefits**

Compensation: $100,000 to $160,000 + bonus

Benefits: Full health, dental, vision. PTO. Travel covered.

**HOW TO APPLY**

Every candidate must complete the following before being considered:Step 1. Complete the behavioral/Culture Index survey (the link will be sent on a separate email upon application)

Step 2. Submit your resume and a 3-to-5 minute video. Use it to walk us through one operational system you have personally built and scaled. Describe what was broken, what you built, and what changed because of it.

Step 3. Qualified candidates will be invited into our hiring pipeline for interviews with the recruiting team, the hiring manager, and the CEO.

Director of Operations

JETSET Pilates makes it simple and effective to get a strong body, build new connections, and get fit at any of our studios. This means when you are a part of JETSET Pilates, you'll be a part of a thriving, balanced community. 

We believe in the luxury of: 
ACCESSIBLE PILATES.
AUTHENTIC CONNECTIONS.  
A FOCUSED MIND.  
LIVING WITH INTENTION EVERY DAY. 
WELL-BEING.

Industry: Wellness and Fitness Services
Company Size: 11-50 employees

JETSET Pilates®

JETSET Pilates is a modern, music-driven Pilates brand on a mission to make transformational fitness accessible, community-centered, and scalable. As we grow, our studio owners need a trusted operational leader who can own the day-to-day, elevate the team, and drive performance across every dimension of the business.

The Director of Operations is the operational backbone of the studio - a confident, high-energy leader who thrives at the intersection of people, process, and performance. You will partner directly with ownership to translate vision into execution, build a culture clients and staff want to be part of, and ensure every square foot of the studio is running at its best.

If you lead with energy, sweat the details, love data as much as people, and know how to hold a team accountable without losing the warmth that makes JETSET special - this role is for you.

**Leadership & Team Development**

- Lead, inspire, and manage a team across instructor, studio lead, and sales functions -- setting the tone for culture, accountability, and excellence every day.

- Develop and execute strategies to drive employee engagement, retention, and performance, with a focus on building a team that genuinely loves coming to work.

- Conduct regular 1:1s and team check-ins to surface challenges early, celebrate wins, and coach team members toward growth and ownership of their responsibilities.

- Oversee hiring, onboarding, and ongoing development for all studio staff in partnership with ownership.

**Operational Excellence**

- Own daily studio operations end-to-end -- from opening procedures to class execution to closing -- ensuring every client touchpoint reflects JETSET's standards of service.

- Build, document, and continuously improve policies, processes, and workflows that scale as the studio grows, including troubleshooting playbooks for common operational scenarios.

- Develop and track KPIs across client experience, staff performance, and studio efficiency; generate regular reporting and translate insights into action.

- Maintain studio presentation, equipment readiness, inventory levels, and retail stocking to brand standards at all times.

**Sales Strategy & Revenue Growth**

- Own the studio's revenue performance -- setting targets, tracking results, and building a sales-positive culture across the entire team.

- Develop and execute membership sales initiatives, retention campaigns, and client re-engagement strategies to drive consistent growth across all revenue categories.

- Coach and support team members on effective sales conversations, objection handling, and client relationship management through the CRM.

- Build data-driven reporting to monitor sales performance by individual, revenue category, and time period -- and use it to make fast, informed decisions.

**Client Experience**

- Ensure every client interaction -- from first visit to long-term membership -- is warm, professional, and consistent with the JETSET brand.

- Act as an escalation point for client concerns, resolving issues promptly and turning difficult moments into loyalty-building opportunities.

- Identify and implement improvements to the client journey that deepen engagement and grow the studio's community presence.

**Ownership Partnership**

- Serve as the primary operational partner to ownership -- providing regular updates, surfacing risks proactively, and translating strategic priorities into on-the-ground execution.

- Bring forward new ideas, vendor relationships, and operational innovations that can drive growth or efficiency.

- Prepare and present performance reports, including P&L awareness, expense management, and payroll efficiency, to support ownership decision-making.

**What We’re Looking For**

- 5+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a membership model consumer service environment.

- Proven track record of leading and developing teams in a fast-paced, multi-faceted environment.

- Strong sales instincts with experience driving revenue targets and coaching others to do the same.

- Highly analytical - comfortable building reports, interpreting data, and making decisions backed by metrics.

- Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail.

- Outstanding communicator with a warm, outgoing presence that reflects the JETSET brand in every interaction.

- Self-starter who takes initiative, solves problems proactively, and brings a genuine can-do attitude.

- Passion for health, wellness, and the JETSET Pilates brand - you don't just manage the studio, you believe in what it stands for.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Regional Director of Operations

Enhanced Protein Bars

Feel the Difference
IG: The_Feel_Bar

Industry: Food and Beverage Services
Company Size: 2-10 employees

Feel Bar

**DISCLOSURE **: This role is not for the light hearted!

It will involve your continuous engagement through problem solving, critical thinking and optimizing how we look at operational excellence.

We make and distribution millions of plant based bars nationally.

Our team is like family and we're looking for another member to strategize and carry out operations to support scale until an exit.

**Pre-qualifiers: **Great with excel, supply chain or operations experience, great attitude, ambitious, hungry to grow and learn.

**ACCOUNTABILITIES **

Assist the founder and CEO in carrying out day to day operations; product development, QC, freight, fulfillment, and co-man/3PL relationships.

**KPI’S AND DELIVERABLES **

- Quarterly COGS Tracking

- Scheduling production with our co-man in Chicago

- Track inventory and keep finished product in stock

- Maintain a healthy relationship with all ingredient and packaging vendors

- UNFI + KEHE: build out distribution relationships and manage incoming PO's.

**Stay in Stock: **

- Amazon>Distribution>Shopify>3rd party ecomm (order of priority)

- Monitor PO’s with on time and in full fulfillment

- Maintain a >95% fill rate

- Schedule pickups and deliveries with freight coordinator

**Logistics & Vendor Management **

- Maintain raw material quality standards

- Maintain healthy freight rates

**Receiving PO’s and scheduling freight OTIF **

- Pushing back PO’s if no inventory on hand to avoid late fees

- Discerning whether to book LTL/FTL based on pricing and delivery date

- Hold 3PL accountable for fulfillment within 5-8 business days

- Manage claims for damaged product in transit

- Conduct quarterly cost and freight analysis (LTL & FTL, storage, small parcel)

**Co-man **

- Quarterly cost and performance analysis (tolling, fees, throughput).

- Transition to USDA Organic by June 1, 2025.

- Migrate to turn-key by March 1, 2025

Attend events deemed critical to business by Mike

- Secondary co-man (complete onboarding)

- Secondary suppliers (ingredients and packaging)

- Secondary support – Pao cross-trained on all redundant tasks

If you have the tenacity to step into the fire and strategic insight to strategize growth at scale, I strongly encourage you to apply.

-Mike Trupiano

Founder & CEO

Chief Operating Officer

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