Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.

Industry: Human Resources Services
Company Size: 1,001-5,000 employees

Vensure Employer Solutions

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**We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.**

**About Us**

**Vensure Employer Solutions ** is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

**Position Summary**

The **Unemployment Claims Associate **supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

**Essential Duties And Responsibilities**

- Manage and respond to assigned unemployment claims within required deadlines.

- Collaborate with designated client contacts on matters related to unemployment claims.

- Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.

- Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.

- Respond to inquiries from state agencies promptly and professionally.

- Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.

- Monitor and manage the unemployment email inbox.

- Review and address state portal correspondence as assigned.

- Maintain accurate client data within unemployment tracking software.

- Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary

**Marginal Functions**

- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

- Attend webinars and training to stay up to date on best practices related to the company and department.

- Complete projects and other duties as assigned by supervisor.

**Knowledge, Skills, and Abilities**

- A strong drive to deliver exceptional client support to both external and internal customers.

- A flexible, positive attitude, and a dedicated team player and collaborator.

- Strong organizational skills, attention to detail, and follow-through.

- Ability to communicate clearly, concisely, and proactively, both verbally and in writing.

- Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.

- Drive to learn, grow, and contribute to the overall success of the company.

- Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

**Education & Experience**

- High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred.

- Prior work experience in an office environment is preferred by not required.

- Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

- Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

**Physical, Mental, & Communication Demands**

**Physical Demands**

- Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.

- Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

- Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.

- Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.

- Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

**Mental Demands**

- Attention to Detail: High level strategic thinking combined with attention to operational detail.

- Problem-Solving: Strong problem-solving skills with a focus on scalability and efficiency.

- Multitasking: Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.

- Decision-Making: Sound judgement and decision-making in ambiguous or complex situations.

- Adaptability: Ability to adapt to changing market conditions and partner needs.

- Stress Management: Resilience under pressure and adaptability to shifting business needs.

**Communication Demands**

- Interpersonal Skills: Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.

- Negotiation: Skilled in negotiation, conflict resolution, and influencing without authority.

- Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

- Verbal and Written Communication: Exceptional verbal and written communication skills for executive-level reporting, cross functional coordination, and team leadership. Ability to clearly articulate strategy, goals, and expectations across diverse teams.

- Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.

**Environmental Conditions**

This position is performed in a professional indoor office environment. Work is primarily conducted at a desk using a computer and standard office equipment. The environment generally has a moderate noise level typical of a shared office (e.g., conversations, phones, printers). The role requires the ability to work for extended periods in a

climate-controlled setting with routine exposure to office lighting and screen use.

**This Position Is Eligible For The Following Benefits**

- Health Insurance: Medical, dental, and vision coverage

- Retirement Plan: 401(k) with company match

- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

- Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Unemployment Claims Associate - AZ - On Site

Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions — it's about people.

© 2024 Newrez LLC, 601 Office Center Dr., Ste. 100, Fort Washington, PA 19034. 1-888-673-5521. NMLS #3013 (www.nmlsconsumeraccess.org). Doing business as Newrez Mortgage LLC in the state of Texas. Alaska Mortgage Lender License #AK3013. Arizona Mortgage Banker License #919777. Licensed by the Department of Financial Protection & Innovation under the California Residential Mortgage Lending Act. Loans made or arranged pursuant to a California Finance Lenders Law license. Massachusetts Lender #ML-3013. Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Banking Department. Additional licenses available at www.newrez.com. This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. Loans secured by a lien against your property. Application required and subject to underwriting approval. Not all applicants will be approved. Interest rate subject to change due to market conditions. If you do not lock in a rate when you apply, your rate at closing may differ from the rate in effect when you applied. Upfront mortgage insurance premium may be rolled into new loan amount. Important information relating specifically to your loan will be contained in the loan documents, which alone will establish your rights and obligations under the loan plan. Fees and charges apply and may vary by product and jurisdiction. Call for details. Terms, conditions, and restrictions apply. This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.

Industry: Financial Services
Company Size: 5,001-10,000 employees

Newrez LLC

Primary Function

The Mortgage Insurance Claims Specialist II will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.

Principal Duties

- Review and monitor timelines for claim due dates and other claim related deliverables.

- Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives.

- Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient.

- Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.

- Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.

- Research and resolve issues that arise as a part of the post-sale and claim timelines.

- Reconcile claims proceeds and file supplemental claims as needed, and track deferments.

- Effectively manage time-dependent deliverables for multiple claim types.

- Identify trends affecting efficiency, quality, and accuracy of claims.

- Assist in the completion of special and seasonal projects, such as audit or year-end.

- Perform other duties as assigned by management.

Education and Experience Requirements

- High School Diploma or equivalent required.

- College degree preferred.

- 3+ years’ claims filing experience is required.

- Default-related mortgage servicing experience is required.

Knowledge, Skill, and Ability Requirements

- Knowledge of FHA/VA/USDA default servicing guidelines required.

- Proficient in Microsoft Office including, Outlook, Word, and Excel.

- Proven or other Claim System experience preferred.

- Familiar with GSE and government loan servicing guidelines.

- Experience reviewing processes, reports, and/or documents with a strong attention to detail.

- Ability to develop strong working relationships with key stakeholders, vendors, and peers.

- Excellent problem resolution and organizational skills.

- Excellent interpersonal and communication skills, written and verbal.

- Self-motivated with ability to work under timelines without direct supervision.

Mortgage Insurance Claims

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