For over 40 years, Futurex has been an award-winning leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to provide groundbreaking hardware security modules, key management servers, and cloud HSM solutions. Futurex maintains an unyielding commitment to offering advanced, standards-compliant data encryption solutions, including:

• Hardware security modules (HSM) for general purpose, payments, CloudHSM, and post-quantum environments
• Enterprise key management and data protection including cloud key management (BYOK/EKM), IoT key injection, tokenization, database encryption, and file encryption
• PKI and certificate authority solutions for document & code signing, offline root, issuing CA, EMV CA, and IoT PKI management
• Cryptographic and key management offloading for hundreds of common applications, cloud services, and network appliances
• Advanced automation, monitoring, and orchestration platforms for large, distributed fleets of HSMs.

Throughout every facet of our organization, we focus on providing exceptional customer service, best-in-class technology, and cost-effective solutions for our customers. Our dedication to meeting the growing business needs of our global customers and partners is exhibited by the continuous expansion of our innovative products and services. 

Futurex is headquartered outside of San Antonio, Texas, with regional offices worldwide and over a dozen data centers across five continents. Through our results-oriented engineering culture, we have provided many of the world’s top enterprises with custom solutions supporting aggressive timelines to market.

Industry: Computer and Network Security
Company Size: 51-200 employees

Futurex

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**Job Description:**

We are looking for a dynamic and experienced **Solutions Architect ** to join our team. This role is pivotal in managing enterprise client relationships, overseeing the deployment of new and existing environments, providing expert support, and resolving complex technical queries. The ideal candidate will be a strategic thinker with strong technical acumen and excellent communication skills, capable of delivering innovative solutions and ensuring client satisfaction.

**Key Responsibilities:**

**Enterprise Relationship Management:**

- Serve as the primary point of contact for enterprise clients, building and maintaining strong relationships to understand their business goals and technical requirements

- Collaborate with stakeholders to ensure alignment of solutions with business objectives

- Act as a trusted advisor to enterprise clients, providing strategic guidance and proactive support

**Deployment Oversight:**

- Plan, coordinate, manage, and support the deployment of new and existing enterprise environments

- Ensure that implementations are completed on time, within scope, and meet client expectations

- Work cross-functionally with internal teams, including engineering and product, to deliver seamless solutions

**Support and Troubleshooting:**

- Provide advanced technical support to enterprise clients, resolving complex technical issues in their environments

- Conduct root cause analysis for recurring problems and implement long-term solutions

- Document and communicate resolutions and best practices to enhance team knowledge and efficiency

**Requirements**

**Required Skills and Qualifications:**

- Proven experience in a Solutions Architect, Technical Account Manager, or similar role, with a focus on enterprise clients

- Strong knowledge of networking, system architecture, and enterprise-grade technologies

- Experience with deploying and managing environments in enterprise settings

- Familiarity with security concepts, including HSMs, PKI, and key management

- Exceptional problem-solving skills and the ability to handle complex support scenarios

- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

**Preferred Qualifications:**

- Industry certifications such as CCNA or CISSP

- Experience in managing enterprise accounts in industries with high-security requirements

- Familiarity with ITIL or similar frameworks for incident and problem management

**Benefits**

**What We Offer:**

- A collaborative and innovative work environment

- Opportunities to work on cutting-edge technologies and solve challenging problems

- Career growth and professional development opportunities

- Competitive compensation and benefits package

Join us to help enterprise clients transform their environments and achieve their goals through innovative solutions and exceptional support.

- Health, dental, vision, life, and short/long-term disability insurance

- Paid vacation, holidays, and sick leave

- Competitive compensation and opportunities for advancement

- Retirement plan with employer contribution match

- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

- One of San Antonio's "Best Places to Work" for nine consecutive years

- This job is at our Bulverde, TX office

Solutions Architect

Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint.

This position is part of the wider, Technical Support Engineering team, and can include support for Futurex's global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

**Primary Responsibilities**

- Provide ongoing technical support and guidance to key customer accounts

- Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction

- Help develop customer IT environments and provide project management services for custom initiatives

- Track ongoing projects, detail service metrics, and drive new technical discussions

- Train customers on the Futurex product line and data security best practices

- Understand industry-specific APIs and protocols used when interfacing with external systems

- Communicate account status with both internal and external stakeholders

- Work closely with the technical support, sales, and product teams to support and build the overall account footprint

**Requirements**

**REQUIREMENTS**

- Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field

- 3+ years' experience in a sales and/or technical support role

- Strong communication skills

- Strong problem-solving skills

- Experience managing multiple projects

- Motivated, entrepreneurial mindset, with eagerness to learn

**Strongly Preferred**

- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance

- Experience with multiple architectures and platforms

- Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)

- Experience with TCP/IP networking

**Benefits**

- Health, dental, vision, life, and short/long-term disability insurance

- Paid vacation, holidays, and sick leave

- Competitive compensation and opportunities for advancement

- Complimentary gym membership

- Retirement plan with employer contribution match

- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green

- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Technical Account Manager

**Company Overview**

For over 40 years, Futurex has been a trusted provider of hardened, enterprise-class data security solutions. More than 15,000 organizations worldwide have used our innovative hardware security modules, key management servers, and cloud HSM solutions to address mission-critical data encryption and key management needs.

**Job Overview**

We are seeking a Senior Front End Developer to join our team and take ownership of the development of our web applications. The ideal candidate should be passionate about technology, have a strong sense of design, and a solid understanding of the latest web development trends. As a Senior Front End Developer, you will work closely with cross-functional teams to deliver high-quality and scalable code that meets the business requirements. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

**Key Responsibilities**

- Develop and maintain high-quality and scalable web applications using modern web technologies (HTML5, CSS3, JavaScript)

- Collaborate with UX/UI designers and back-end developers to ensure the technical feasibility of designs and implement them with high fidelity

- Write clean and efficient code, and ensure it is thoroughly tested and optimized for performance

- Identify and address technical debt and implement code refactoring when necessary

- Stay up-to-date with the latest web development trends and best practices, and apply them to improve the development process

- Mentor junior developers, review their code, and provide technical guidance

- Participate in code reviews, agile development processes, and contribute to the continuous improvement of the team's development practices

**Requirements**

**Qualifications**

- Bachelor's degree in Computer Science or a related field, or equivalent experience

- 5+ years of experience in front-end web development, with a strong focus on JavaScript, HTML, and CSS

- Experience with modern web development frameworks and libraries such as Vue.js (highly preferred), React, or Angular

- Knowledge of server-side rendering, client-side rendering, and web performance optimization techniques

- Familiarity with cross-browser compatibility issues and how to address them

- Experience with version control systems, such as Git, and development workflows, such as Agile and Scrum

- Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment

- Strong communication and collaboration skills, and ability to work effectively in a team

**Strongly Preferred**

- Experience working and developing in a Linux environment

- Familiarity with using and deploying docker containers

- Thorough understanding of web servers and web paradigms

**Benefits**

We offer a competitive salary, comprehensive benefits, and a great work environment. If you are a talented Senior Front End Developer with a passion for technology and a desire to make an impact, we want to hear from you!

Senior Front End Web Developer

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