At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. 

In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies.

We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. 

U.S. Bank, NA. Member FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 10,001+ employees

U.S. Bank

Savvy Admin PROD

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Establish and maintain great working relationships with assigned business customers, serving as the main day to day contact between the customer and U.S. Bank. Service and support customer’s depository and treasury products and provide limited loan servicing. Act on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S. Bank departments to ensure high levels of service delivery for customers. Utilize numerous systems to access account information and respond to customer inquiries received via phone, email, business line hand-off, and SinglePoint Service Request module. Emulate and co-browse with customers to help them navigate through our systems, helping to remove any obstacles the customer may be facing preventing them from being self-sufficient in utilizing our systems. Assist customers with product installation after the initial onboarding. Identify and recommend the appropriate products and services to meet customer’s needs. Submit product requests to the applicable Sales team on the customer’s behalf. Research, trouble shoot and resolve operational problems experienced by our customers. Perform maintenance such as signer revisions, process special handling requests, intake fraud claims, onboard new relationships to the bank, and facilitate the opening and closing of accounts and related services. Perform monetary transactions such as book transfers, cashier’s check issuance, manual wire transfers, stop payments, loan payments, advances, fee refunds and adjustments. Provide depository support such as adjustment research, correction of deposit errors, missing or misapplied payments/ deposits.

**Training & Set Working Schedules **4 Open Positions. Schedule aligns with the location of the Customer Service Manager****

Monday - Friday 8:00 AM - 5:00 PM PST (Portland, OR Hub) OR 10:00 AM - 7:00 PM CST (Minnesota & Wisconsin Hubs)

**Training is 100% onsite for new team members during the first 90 days. After training, hybrid schedule is 3 days onsite & 2 days home-based.**

**Basic Qualifications**

- Associate's degree, or equivalent work experience

- Three to five years of experience in financial services industry

**Duties and Responsibilities Include:**

- Responding to customer needs to affect a positive outcome when presented with obstacles and challenges

- Manages multiple requests and deadlines simultaneously, set priorities, and adapts to changing conditions

- Provide customer product and service navigation support and training.

- Communicate effectively with customer contacts and internal U.S. Bank partners, establishing and maintaining positive working relationships

- Ensure superior customer experience by providing accurate and complete information with each request

- Follows up with the customer to ensure proper servicing (including validation of product maintenance). Effectively assigns and follows up on requests requiring Level 2 support

- Takes ownership for answering customers’ questions and solving problems

- Knowledgeable on treasury and DDA product offerings and processes and attends required training to stay current on all products and services

- Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures

**Preferred Skills/Experience**

-  Strong verbal, written, and interpersonal communication skills

-  Proven customer service and relationship building skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

-  Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

-  Thorough knowledge of all relevant operational processes, and treasury products and services

-  Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow customers, and troubleshoot technical issues, etc.

-  Great attention to detail

-  Strong analytical and problem-solving skills

-  Ability to multi-task, prioritize and organize work

**Location Expectation**

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

- Healthcare (medical, dental, vision)

- Basic term and optional term life insurance

- Short-term and long-term disability

- Pregnancy disability and parental leave

- 401(k) and employer-funded retirement plan

- Paid vacation (from two to five weeks depending on salary grade and tenure)

- Up to 11 paid holiday opportunities

- Adoption assistance

- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

**Posting may be closed earlier due to high volume of applicants. **

Commercial Banking Client Representative

Since 1981, readers have trusted Lessiter Media to deliver the latest and most critical information through our magazines, newsletters, websites, email newsletters, books, reports and events.

With knowledge being your most important tool, we provide valuable ideas to help you exceed your goals and objectives. A content-driven company, we leverage leading-edge technology to deliver the necessary information everywhere our readers want it: In Print, In Person, Online and On Demand.

Publisher of Farm Equipment, Ag Equipment Intelligence, Precision Farming Dealer, Rural Lifestyle Dealer, No-Till Farmer, Strip-Till Farmer, Conservation Tillage Guide and Farm Innovations in agricultural market. Also publisher of the American Farriers Journal in the equine market.

Our events include the National No-Tillage Conference, National Strip-Tillage Conference, Dealership Minds Summit, Precision Farming Dealer Summit, National Cover Crop Summit, Dealer Success Academy and International Hoof-Care Summit.

Industry: Book and Periodical Publishing
Company Size: 11-50 employees

Lessiter Media

Content Associate

**Location: ** Brookfield, WI

**Type: ** Temporary — 3-months, full time (The position may transition from temporary to permanent)

**Industry: ** Publishing

**Department: ** Editorial

**Job Overview **This position will contribute specifically to the Machinery Division’s print and digital properties to include developing, writing and production of print and online content for Lessiter Media’s business-to-business publications in the ag industry. The Content Associate will collaborate directly with the Executive Editor on short- and long-form features for both online and print, along with additional editorial projects. Position requires regular writing assignments, copyediting and proofing of various written materials for ag publications. Position also requires posting content online, social media engagement relevant to ag titles. Potential for some travel.

**Job Responsibilities **

- Assist with planning, developing and creating in-depth editorial content that supports Farm Equipment’s objectives and goals.

- Curious and inquisitive writer who constantly seeks out industry trends and information.

- Ability to gather and analyze all available information to tell a story on how it will benefit the readership, not just report on facts.

- This position requires a flexible, adaptable attitude, with the ability to learn, understand and simplify technical, business and specific farming information for niche audiences.

**Requirements **

- College degree in journalism or related field.

- Agricultural background is a plus.

- Stellar grammar and spelling skills.

- Strong writer.

- Experienced with social networking and digital media.

- Ability to work in a fast-paced environment and to consistently meet deadlines.

- Strong communication and interpersonal skills required, both written and oral.

- Must be detail-oriented and able to multi-task and make sound decisions under pressure.

**Company Description **Lessiter Media is an established and growing 40-year-old niche media company serving the equine and agricultural industries with our digital, print and event platforms. We are viewed by the industries we serve as trusted market leaders and are a multi-award winner for outstanding journalism for American Farriers Journal in the equine market, Farm Equipment, Ag Equipment Intelligence, Rural Lifestyle Dealer, No-Till Farmer, Conservation Tillage Guide, Dryland No-Tiller, Strip-Till Farmer, Precision Farming Dealer and Farm Innovations in the agricultural market. In addition, we host these industry-leading in-person events: International Hoof-Care Summit, National No-Tillage Conference, National Strip-Till Conference, Precision Farming Dealer Summit and Dealership Minds Summit, along with several virtual events.

Our culture, rooted in family ownership and entrepreneurship, fosters and rewards performance. We encourage all team members to take ownership of his or her position and take responsibility to lead and innovate. We consider our employees to be our most valuable asset and provide training and support for career growth and success.

We offer competitive compensation and benefits, and an amazingly rewarding culture and environment. Our offices are close to some of Brookfield’s finest shopping and best restaurants. Enjoy an early morning or noontime walk along a scenic walking trail.

Content Associate

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