The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.

Hard Rock Hotel & Casino Bristol is owned and operated by HR Bristol, LLC. Employees at the Hard Rock Hotel & Casino Bristol are employed by HR Bristol, LLC.

We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. 

Diversity: is the celebration of differences and leveraging those difference to produce stellar results. 
 
Equity: is a process of seeking fairness through deliberate and intentional actions.
 
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry: Hospitality
Company Size: 1,001-5,000 employees

Hard Rock Hotel & Casino Bristol

Savvy Admin PROD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

**POSITION SUMMARY:**

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet and assist in supervision of all other food & beverage outlets as needed.

**Essential Functions**

~~(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)~~

- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

- Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

- Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.

- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.

- Resolves guest concerns or complaints in order to maintain positive guest relations.

- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

- Attend and participate in meetings, completing follow-up as assigned.

- Perform work regularly.

- Other duties as assigned.

**Education And /Or Experience Requirements**

~~(Related education and experience may be interchangeable on a year for year basis)~~

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):**

- Must obtain and maintain valid licenses / certifications per Federal, State and Gaming regulations.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Must be at least twenty-one (21) years of age.

- Must be able to work holidays and weekends, as well as flexible shifts.

**Knowledge Of**

- Pertinent federal, state, and local laws, codes, and regulations.

- Management of a high volume restaurant, bar, or similar business.

- Standard safety and sanitation practices for food and beverage service.

- Applicable computer systems.

- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.

- Food, food product, food preparation, etc.

- Service, service etiquette, and standard service practices for full-service restaurants.

- Standard safety and sanitation practices for food and beverage service.

- Wines and alcoholic beverages

**Ability To**

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Communicate clearly and concisely, both orally and in writing.

- Be flexible to work varying shifts and time schedules as needed.

- Deliver programs which create a service level of excellence for internal and external guests.

- Communicate effectively with all levels of team members and outside contacts.

- Review and comprehend all necessary documentation.

- Act professionally with a constantly changing internal and external environment.

- Monitor and control cash flow and security of assets.

- Link scheduling to customer flow.

- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

- Maintain bar operations.

- Work on the casino floor, where you may be exposed to casino-related environmental factors including, but not limited to second-hand smoke, flashing screens/lights, and excessive noise.

Supervisor, Beverage

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