The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.

Hard Rock Hotel & Casino Bristol is owned and operated by HR Bristol, LLC. Employees at the Hard Rock Hotel & Casino Bristol are employed by HR Bristol, LLC.

We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. 

Diversity: is the celebration of differences and leveraging those difference to produce stellar results. 
 
Equity: is a process of seeking fairness through deliberate and intentional actions.
 
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry: Hospitality
Company Size: 1,001-5,000 employees

Hard Rock Hotel & Casino Bristol

Savvy Admin PROD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience.

**Essential Job Functions**

- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.

- Running alert date reports

- Reviewing out-of-order and off-market rooms on a daily basis for validity.

- Answering incoming phone calls and responding to guest requests.

- Responding to guests checking out via video check-out.

- Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.

- Perform other duties as assigned.

**Experience, Education, And Certifications**

- High school diploma or general education degree (GED) is required

- 6 months of Front Desk/Hotel Operations experience

- Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction

- Must have exceptional phone etiquette

- Must be able to work standing for long periods of time

- Must be technologically savvy and be able to operate and enter information into a computer

- Must possess basic math skills necessary to accurately calculate and process guest payments

- Must be able to follow procedures in standard situations in which specific steps are involved

**Additional Requirements**

- Ability to work flexible schedules, including nights, weekends, and holidays as required.

- Must possess strong mathematical skills specific to position responsibilities.

- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Front Desk Agent - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

**POSITION SUMMARY:**

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of an food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock objectives.

**Essential Functions**

~~(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)~~

- Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

- Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.

- Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.

- Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.

- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.

- Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.

- Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.

- Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.

- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.

- Investigates and resolves guest complaints in order to maintain positive guest relations.

- Works in coordination with culinary department to provide and maintain optimum dining experience.

- Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.

- Assists with operations in all Food & Beverage outlets.

- Performs other duties as assigned and adheres to the Virginia Lottery standards and regulations.

**Education And /Or Experience Requirements**

~~(Related education and experience may be interchangeable on a year for year basis)~~

This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant/Beverage Management, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):**

- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Must be twenty-one (21) years of age.

- Prior experience opening new properties/outlets strongly preferred.

**Knowledge Of**

- Pertinent federal, state, and local laws, codes, and regulations.

- Management of a high volume restaurant, bar, or similar business.

- Standard safety and sanitation practices for food and beverage service.

- Applicable computer systems.

- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.

- Food, food product, food preparation, etc.

- Service, service etiquette, and standard service practices for full-service restaurants.

- Standard safety and sanitation practices for food and beverage service.

**Ability To**

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Communicate clearly and concisely, both orally and in writing.

- Be flexible to work varying shifts and time schedules as needed.

- Deliver programs which create a service level of excellence for internal and external guests.

- Communicate effectively with all levels of team members and outside contacts.

- Review and comprehend all necessary documentation.

- Act professionally with a constantly changing internal and external environment.

- Monitor and control cash flow and security of assets.

- Link scheduling to customer flow.

- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

Assistant Manager, Beverage

We love the open road at the Cole Family of Harley-Davidson® Dealerships, and we are excited to help you experience the fun and adventure that a quality Harley-Davidson® motorcycle can bring into your life! We are proud to serve the Mid-Atlantic region, offering the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At the Cole Family of Harley-Davidson® Dealerships, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations

Industry: Retail Motor Vehicles
Company Size: 201-500 employees

The Cole Family of Harley-Davidson Dealerships

**Marketing Coordinator - **Bristol, VA

Well established local dealership is currently looking for a full-time highly-motivated Marketing Coordinator responsible for coordinating and promoting the dealership's Marketing Program.

An Equal Opportunity Employer

**Benefits**

- 401K

- Paid Vacation & Holidays

- Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance

- Health Flexible Spending Account

- Company Discounts

- Zay Zoon Earned Wage Access

- Opportunities for growth and professional development

**Responsibilities**

- Responsible for the creation and implementation of the dealership’s marketing plan; also maintains routine updates of the marketing plan.

- Conduct market research activities and analysis and establishes data management to improve the dealership’s marketing efforts.

- Coordinate the development and implementation of the dealership’s marketing, advertising, and public relations activities.

- Organize community events for the dealership, such as fashion shows, open houses, motorcycle rides, and charity events; also organize HOG chapter activities.

- Develop and manage annual marketing budgets, regularly monitors expenditures, and prepares summary assessments and reports.

- Monitor and analyze marketing promotion results to determine effectiveness of each promotion campaign.

- Attend training sessions to keep current with marketing techniques.

**Requirements**

- Ability to get along with a broad customer base.

- Excellent communication Skills.

- Prefer experience and/or training in promotional activities.

- Prefer knowledge and experience with marketing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it’s a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.

~~All statements made by applicants for employment du ~~~~ring the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way. ~~

Marketing Coordinator - Bristol

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

**POSITION SUMMARY:**

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of an food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock Rockford objectives.

**Essential Functions**

~~(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)~~

- Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock Casino Rockford continues to offer superior product and service.Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.

- Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.Investigates and resolves guest complaints in order to maintain positive guest relations.Works in coordination with culinary department to provide and maintain optimum dining experience.Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.Assists with operations in all Food & Beverage outlets.Performs other duties as assigned and adheres to the Illinois Gaming Commission standards and regulations.NON-ESSENTIAL FUNCTIONS:

- Attend seminars when needed.

**Education And /Or Experience Requirements**

~~(Related education and experience may be interchangeable on a year for year basis)~~

This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a bachelor’s degree in Restaurant Management, Business Administration, or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):**

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.Must successfully pass background check.Must successfully pass drug screening.Must be eighteen (21) years of age.Prior experience opening new properties/outlets strongly preferred.

**Knowledge Of**

- Pertinent federal, state, and local laws, codes, and regulations.Management of a high-volume restaurant, bar, or similar business.Standard safety and sanitation practices for food and beverage service.Applicable computer systems.Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.Food, food product, food preparation, etc.Service, service etiquette, and standard service practices for full-service restaurants.Standard safety and sanitation practices for food and beverage service.

**Ability To**

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Be flexible to work varying shifts and time schedules as needed. Deliver programs which create a service level of excellence for internal and external guests.Communicate effectively with all levels of team members and outside contacts.Review and comprehend all necessary documentation.Act professionally with a constantly changing internal and external environment.Monitor and control cash flow and security of assets.Link scheduling to customer flow.Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

Assistant Manager, Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

**Job Description**

**POSITION SUMMARY:**

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet and assist in supervision of all other food & beverage outlets as needed.

**Essential Functions**

~~(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)~~

- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

- Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

- Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.

- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.

- Resolves guest concerns or complaints in order to maintain positive guest relations.

- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

- Attend and participate in meetings, completing follow-up as assigned.

- Perform work regularly.

- Other duties as assigned.

**Education And /Or Experience Requirements**

~~(Related education and experience may be interchangeable on a year for year basis)~~

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):**

- Must obtain and maintain valid licenses / certifications per Federal, State and Gaming regulations.

- Must successfully pass background check.

- Must successfully pass drug screening.

- Must be at least twenty-one (21) years of age.

- Must be able to work holidays and weekends, as well as flexible shifts.

**Knowledge Of**

- Pertinent federal, state, and local laws, codes, and regulations.

- Management of a high volume restaurant, bar, or similar business.

- Standard safety and sanitation practices for food and beverage service.

- Applicable computer systems.

- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.

- Food, food product, food preparation, etc.

- Service, service etiquette, and standard service practices for full-service restaurants.

- Standard safety and sanitation practices for food and beverage service.

- Wines and alcoholic beverages

**Ability To**

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

- Communicate clearly and concisely, both orally and in writing.

- Be flexible to work varying shifts and time schedules as needed.

- Deliver programs which create a service level of excellence for internal and external guests.

- Communicate effectively with all levels of team members and outside contacts.

- Review and comprehend all necessary documentation.

- Act professionally with a constantly changing internal and external environment.

- Monitor and control cash flow and security of assets.

- Link scheduling to customer flow.

- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

- Maintain bar operations.

- Work on the casino floor, where you may be exposed to casino-related environmental factors including, but not limited to second-hand smoke, flashing screens/lights, and excessive noise.

Supervisor, Beverage

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