Vertilocity, an HBK company, was founded by a group of entrepreneurial CPAs, who understand what it takes to make businesses grow. Our team understands that without quality, professional and timely IT service and support, businesses will suffer from inefficient workflow and unnecessary downtime. Our founders have built a successful CPA firm using traditional values about providing exceptional client service and building long-term relationships with our clients. We are bringing this model to the world of technology with Vertilocity.

In technology-driven markets, change is relentless. You need a partner, capable of guiding you through the chaos and keeping you up to date. Vertilocity delivers real business value - tailored to your needs. By providing ERP solutions as well as network expertise, Vertilocity enables you to profit through a partner who can support your organization across functions.

ERP solutions to integrate your organization’s functions including financials, operations, human resources, manufacturing and inventories. Our team of certified, local consultants whose years of experience with Microsoft Dynamics  and Sage Intacct will deliver a solution that is the best fit for your business.

IT solutions for a smart way to build and maintain reliable and secure systems. Optimize procurement, planning, implementation or upgrade of your solutions with server and workstations maintenance, network connectivity, IT project management, application support and helpdesk resources.

Knowing how technology will impact your organization - professionals with industry expertise and solutions specifically designed to meet your unique requirements in the following industries: Healthcare, transportation, CPAs, non-profit.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

Vertilocity

Savvy Admin PROD

**To work with our Vertilocity client in Sewickley, PA.**

**Overview:**

A **Support Technician **will be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.

An excellent Support Technician must have solid technical knowledge and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.

The goal is to create value for clients that will help preserve Vertilocity's reputation and business.

Vertilocity's Support is far more dynamic than typical service desks, wherein our employees are provided the opportunity to learn and work on all aspects of our client's technology.  In doing so, Vertilocity provides staff with the ability to advance in their career paths and skill-set. Vertilocity offers our Support Technicians a career, not a job.

**Responsibilities**

- Willing to commute to and work out of client site in Sewickley, PA

- Provide end-user remote support and remediation for automated incidents as assigned

- Work on Support incidents that come in via phone, email, or customer portal

- Monitor and manage system alerts and notifications, and respond accordingly through service incidents

- Support technical issues involving Microsoft's core business applications and operating systems

- Support disaster recovery solutions

- Installation and configuration of workstations

- Malware removal

- Configure users in Microsoft Domain Environment

- Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security

- Install and configuration of a variety of Line of Business Applications

- Support print quality and printer networking issues

- Improve customer service, perception, and satisfaction

- Fast turnaround of customer requests

- Ability to work in a team and communicate effectively

- Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently

- Escalate service requests that require Senior-level support

- Enter time and expenses as they occur

- Understand Vertilocity's internal processes by completing assigned training materials

- Enter all work as service incidents as it occurs

- System documentation maintenance and review

- Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages

**Qualifications**

- Demonstrated ability to solve problems and quickly learn new technology

- Responsible, professional, and motivated

- 1+ years' experience Information Technology experience

- Experience with PSA and RMM tools

**Education**

- A technical degree in an IT related field or equivalent work experience.

**Type**

- Fulltime

**Benefits**

- Unlimited PTO

- Medical

- Dental

- Vision

- 401k

Support Technician

**Vertilocity Job Description**

**Job Title: **Security Analyst

**Overview of position:**

We are seeking a dynamic and experienced Security Analyst to join our team. The ideal candidate will possess a strong background in IT consulting, with expertise in analyzing business processes, identifying software solutions, and implementing technology-driven strategies to meet client needs. The Security Analyst will be responsible for protecting an organization’s computer systems, networks, and data from cyber threats. They monitor systems for security breaches, investigate violations, implement security measures, and respond to incidents. The role involves assessing and maintaining security policies, tools, and strategies to safeguard information.

We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading-edge field and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for. Vertilocity's team environment offers a dynamic and diverse experience. Here, our team members have the opportunity to engage with various aspects of our clients' technology ecosystems, fostering continuous learning and skill development. We prioritize the growth and advancement of our team members, offering them a career pathway rather than just a job.

**Qualifications and Skills:**

- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

- 2+ years of experience in cybersecurity or a related field.

- Experience with Microsoft Windows Server, Microsoft 365, Microsoft Azure Platform, Barracuda Email Defense, Fortinet, SonicWall, Axcient 365, Datto BCDR, Arctic Wolf, Sentinel One, ThreatLocker, Huntress, Perimeter 81, Kaseya Dark Web ID, Cisco DUO, Cisco Umbrella, RapidFire Tools: Network Detective, Compliance Manager GRC, VulScan

- Strong problem-solving, and decision-making abilities.

- Familiarity with threat intelligence platforms and incident response.

- Excellent communication skills to articulate security issues to both technical and non-technical audiences.

- Ability to work in a team and collaborate with various departments.

**Responsibilities:**

Incident Response:

- Sentinel One/Huntress/Defender for Endpoint Monitoring and Response

- Email Account takeover monitoring and response (Barracuda/M365)

- SIEM Alert Response and coordination with SOC team

- ThreatLocker - Required Application blocked

- Incident investigation (M365/Windows Servers/Firewalls, etc)

- Incident related client communication

Maintenance/Management:

- Firewall Security Configuration And Review

- Create and maintain Best Practices Documentation

- Firewall Firmware updating

- Vulnerability Scanning - Review and response

- VolScan, Sentinel One, Arctic Wolf

- Developing response plan and prioritizing

- Internal and client reporting and follow-up

- KnowBe4:

- Managing training and phishing campaigns for existing clients

- Onboarding new clients and setting up campaigns

- Managing groups and appropriate Training for Very Targeted Individuals

- ThreatLocker - Managing Approved Applications and groups

- Microsoft Windows and Microsoft 365

- Security Best Practices Review

- Active Directory

- Intune/Endpoint

- M365 Security

- M365 Purview (Compliance)

- Create and Maintain documentation on-

- Best Practices

- Recommended baseline configuration

Compliance:

- Management of Compliance Portals

- Risk Assessment

- Policy and Procedure Review

- Pen Test Review

- Network Assessment

- Controls assessment

- Requirements Assessment (Gap Analysis)

- Evidence gathering

- Developing a Plan of Action

- Written evaluation of Risks

- Evaluation of potential impact of mitigations

- Prioritization of mitigations based on Risk, cost, time to implement, potential impact, etc.

- Presentation of PoA to Client Executives and Technical Decision Makers

- Vendor Technical Review

- Risk Evaluation

- Supply Chain Evaluation

- Privacy Policy Evaluation

- Employee Training and Attestation management

- Deployment of monitoring Tools

- Continuous monitoring of Compliance status

Disaster Recovery Testing/Documentation

- Restoring files, folder structure, email from backup tools

- Local and cloud virtualization of backups to validate restoration works and systems function

- Documentation of the process and procedures

- Issues and special directions for each workload

- Required order of operations for restore

- Evidence of testing for Compliance purposes

- Development and maintenance of Disaster Recovery Policies for Client review and approval

- Other duties as required by the needs of the organization.

**Physical Requirements:**

- Travel is required for this position. (Mostly Local)

- Must be able to lift 50 lbs. and sit for extended periods of time.

**Vertilocity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **

Security Analyst

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