Headquartered in Union, Missouri, hth companies, inc. provides industrial cleaning, insulation, and scaffolding services to commercial and industrial customers throughout the Midwest. hth companies was founded in 1984 as a merit-shop mechanical insulation company. Today, hth companies offers a wide array of services including mechanical insulation, scaffold erection, industrial cleaning and maintenance, welding, pipefitting and confined space rescue. 

With 40 years of experience, hth companies continues to promote the merit shop philosophy it was founded upon, rewarding employees based upon their merits of skills, productivity, and quality workmanship. Our vision is to be an organization that creates an environment where employees are encouraged to develop their full potential to provide quality work. We strive each day to better serve our customers and our employees.

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Industry: Construction
Company Size: 501-1,000 employees

hth companies, inc

Savvy Admin PROD

**Company Description**

hth companies is an industrial services provider offering mechanical insulation, mechanical maintenance, scaffolding, industrial cleaning, and various other services to meet our customers' needs across the Midwest. At hth companies, we continue to promote the merit shop philosophy we were founded upon in 1984; rewarding employees based upon their merits of skills, productivity, and quality workmanship. Our vision is to be an organization that creates an environment where employees are encouraged to develop their full potential to provide quality work. We strive each day to better serve our customers and employees.

**Position Overview**

The Industrial Cleaning Laborer will be working mostly outdoors in industrial construction environments, performing a variety of tasks depending on the needs of the job scope. Laborers will be expected to assist in industrial cleaning, job site cleanup and preparation, and more, with a safety-first mentality. Use of hand tools will be required. Candidate must be willing to work outdoors in all types of weather or in buildings without heating or air conditioning.

**Responsibilities And Duties**

- Assist in industrial cleaning, job site cleanup and preparation.

- Loading and unloading, cleaning, shoveling.

- Operating a vac-truck and hydro blasting.

- Assist in organizing inventory and equipment.

- Promote safe workplace by participating in safety training, identifying job hazards, wearing correct PPE, and observing for oneself and others.

- Take care of company owned or rented equipment.

- Actively champions a positive workplace and safety culture.

- Performs various other duties and functions as required or assigned.

**Qualifications**

**Education and Experience**

- Candidate must be knowledgeable of different high-pressure hydro blast equipment including the different tips and pressures ranging from 10,000 psi- 40,000 psi.

- Excellent organizational skills and attention to detail.

- Working understanding of safety principles, practices, and procedures.

- Excellent time management skills with a proven ability to meet deadlines.

- Ability to function well in a high-paced and at times stressful environment.

**Personal Characteristics**

- Follows directions of manager / lead / superintendent and clarifies responsibilities if needed.

- Respects self, co-workers, managers, company, other contractors, and clients.

- Adaptable in methods used to complete task.

- Willing to go the extra mile.

- Motivated to learn new skills.

- Follows directions of manager and clarifies responsibilities, if needed.

- Respects self, co-workers, managers, company, and prospective employees.

- Shows up on time ready to complete work.

- Ability to work independently.

**Physical Abilities**

- Ability to lift, push, pull and move up to 50 lbs. on a routine basis.

- Ability to climb Ladders and stairways regularly throughout the work shift.

- Ability to observe conditions and others as safety attendant staying alert while seated for long periods of time as needed.

- Ability to use hand tools, power tools, and other tools and equipment in a safe and controlled manner.

- Ability to perform inspections of site, tools, and equipment.

- Ability to perform behavioral observations focused on safety and process improvement.

- Ability to follow safety protocol and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager.

**Training**

- Must provide proof of successful completion of OSHA 10 hour within 60 days of starting at hth companies.

**Benefits**

- Employer Supplemented Health Insurance.

- Employer Paid Life Insurance.

- Voluntary Vision and Dental Insurance.

- Voluntary Critical Illness and Group Injury Insurance.

- 401K (Company Match of 3%).

- Tuition Reimbursement.

hth companies is an equal opportunity employer. hth companies considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex, or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, or any other legally protected status.

Industrial Cleaning Labor

**Company Description**

hth companies is an industrial services provider offering mechanical insulation, mechanical maintenance, scaffolding, industrial cleaning, and various other services to meet our customers' needs across the Midwest. At hth companies, we continue to promote the merit shop philosophy we were founded upon in 1984; rewarding employees based upon their merits of skills, productivity, and quality workmanship. Our vision is to be an organization that creates an environment where employees are encouraged to develop their full potential to provide quality work. We strive each day to better serve our customers and employees.

**Position Overview**

The General Laborer will be working mostly outdoors in industrial construction environments, performing a variety of tasks depending on the needs of the job scope. Laborers will be expected to operate a skid steer and forklift. Laborers will be expected to assist in industrial cleaning, job site cleanup and preparation, and more, with a safety-first mentality. Use of hand tools will be required. Candidate must be willing to work outdoors in all types of weather or in buildings without heating or air conditioning.

**Responsibilities And Duties**

- Operating a skid steer and forklift on an industrial site.

- Assist in industrial cleaning, job site cleanup and preparation.

- Loading and unloading, cleaning, shoveling.

- Operating a vac-truck and hydro blasting.

- Assist in organizing inventory and equipment.

- Promote safe workplace by participating in safety training, identifying job hazards, wearing correct PPE, and observing for oneself and others.

- Take care of company owned or rented equipment.

- Actively champions a positive workplace and safety culture.

- Performs various other duties and functions as required or assigned.

**Qualifications**

**Education and Experience**

- Candidate must be knowledgeable of different high-pressure hydro blast equipment including the different tips and pressures ranging from 10,000 psi- 40,000 psi.

- Excellent organizational skills and attention to detail.

- Working understanding of safety principles, practices, and procedures.

- Excellent time management skills with a proven ability to meet deadlines.

- Ability to function well in a high-paced and at times stressful environment.

**Personal Characteristics**

- Follows directions of manager / lead / superintendent and clarifies responsibilities if needed.

- Respects self, co-workers, managers, company, other contractors, and clients.

- Adaptable in methods used to complete task.

- Willing to go the extra mile.

- Motivated to learn new skills.

- Follows directions of manager and clarifies responsibilities, if needed.

- Respects self, co-workers, managers, company, and prospective employees.

- Shows up on time ready to complete work.

- Ability to work independently.

**Physical Abilities**

- Ability to lift, push, pull and move up to 50 lbs. on a routine basis.

- Ability to climb Ladders and stairways regularly throughout the work shift.

- Ability to observe conditions and others as safety attendant staying alert while seated for long periods of time as needed.

- Ability to use hand tools, power tools, and other tools and equipment in a safe and controlled manner.

- Ability to perform inspections of site, tools, and equipment.

- Ability to perform behavioral observations focused on safety and process improvement.

- Ability to follow safety protocol and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager.

**Training**

- Must provide proof of successful completion of OSHA 10 hour within 60 days of starting at hth companies.

**Benefits**

- Employer Supplemented Health Insurance.

- Employer Paid Life Insurance.

- Voluntary Vision and Dental Insurance.

- Voluntary Critical Illness and Group Injury Insurance.

- 401K (Company Match of 3%).

- Tuition Reimbursement.

hth companies is an equal opportunity employer. hth companies considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex, or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, or any other legally protected status.

General Labor

At Platinum Coastal Group, we believe that investing in your advertising is just as important as investing in yourself. Our experienced team is here to help you identify the best strategy for your business, be it online or offline. We are committed to helping you reach your goals and build a long-term relationship with you.

From creative campaigns to engaging content, our team works to ensure that you get the most out of your advertising dollars. We want to help you succeed and reach your goals, so contact us today to get started

Industry: Advertising Services
Company Size: 11-50 employees

Platinum Coastal Group

The Order Picker is a key contributor to our warehouse team, responsible for accurately retrieving, assembling, and preparing customer orders for distribution. This role demands strong attention to detail, reliability, and the ability to perform effectively in a fast-paced, physically active setting. A successful candidate supports efficient inventory movement, on-time shipments, and overall warehouse productivity.

**Key Responsibilities**

- Operate RF scanners or handheld devices to identify, pick, and record inventory items.

- Verify order details for accuracy, inspect products for damage, and package items for dispatch.

- Keep inventory locations neat and systematically arranged to promote efficient workflow.

- Adhere to all warehouse safety procedures and equipment guidelines.

- Collaborate with coworkers to achieve daily performance and output goals.

- Assist with cycle counts, stock checks, and inventory audits as needed.

- Maintain a clean, organized, and safe work environment.

- Immediately report stock inconsistencies or damaged merchandise.

- Communicate clearly about order progress, shortages, or delays.

- Follow established company policies and inventory control standards.

**Qualifications & Requirements**

- Strong written and verbal communication abilities.

- Comfortable working both independently and within a team setting.

- Basic numeracy skills for counting and order verification.

- Ability to successfully complete a background screening.

- Highly organized, detail-oriented, and dependable.

- Reliable attendance with flexibility to adjust to shifting priorities.

- High school diploma or equivalent is an asset.

- Previous warehouse or inventory experience is considered an advantage.

- Basic computer proficiency for scanning systems and order processing

Skills: order fulfillment,adaptability,cashiers

Order Picker

The 117-square-mile Lee’s Summit R-7 School District is recognized as one of the top educational systems in the state and nation. Located in the southeast portion of the Kansas City metropolitan area, the district serves nearly 18,000 students from pre-K to 12th grade in the Lees Summit and surrounding areas.

The district has been recognized nationally for its quality educational programs and a commitment to success for all students. Involved parents and a supportive community are key in the school district’s ability to provide excellent educational opportunities in a caring learning environment. Lee’s Summit R-7 citizens understand that quality schools are the foundation of a strong community.

The district currently includes 18 elementary schools, four middle schools, three high schools, an alternative secondary school, a secondary technology academy, an early education center and a special-education, day-treatment center. 

The LSR7 School District has earned both state and national accreditation and is recognized throughout Missouri as a leader in academic innovation.

Industry: Education Administration Programs
Company Size: 1,001-5,000 employees

Lee's Summit R-7 School District

**2026-27 School Year**

182 Days/Yr

7.5 hours/day

**Purpose Statement**

The job of Speech-Language Pathologist was established for the purpose/s of providing support to the educational process with specific responsibilities for identifying students with communication disorders; recommending, planning, and implementing appropriate treatment to minimize adverse impact on student success; and serving as case manager.

This job reports to Director of Special Education

**Essential Functions**

- Administers tests for the purpose of assessing students.

- Assesses and evaluates students' communication skills (e.g. articulation, fluency, voice, expressive, and receptive language, etc.) for the purpose of identifying communication disorders, determining program eligibility, and developing recommendations for treatment.

- Collaborates with a variety of groups and/or individuals (e.g. parents, teachers, physicians, administration, team members, other professionals, etc.) for the purpose of communicating information, resolving issues, and providing services in compliance with established guidelines.

- Coordinates meetings and processes for eligible students (e.g. testing/screening, IEPs, parent conferences, pre-referral, staffing, etc.) for the purpose of presenting evaluation results, developing treatment plans, and/or providing training to parents, students and/or staff.

- Develops treatment plans, interventions and/or educational materials for the purpose of minimizing the adverse impact of communication disorders in compliance with regulatory requirements.

- Instructs assigned support staff for the purpose of providing information on communicative disorders, use of assistive devices, feeding techniques and/or implementing prescribed treatment plans.

- Instructs eligible students in the use of appropriate communication technologies (e.g. hearing aids, FM systems, augmentative communication devices, etc.) for the purpose of minimizing the adverse educational impact of communication disorders in accordance with established guidelines and legal requirements.

- Interprets medical reports within the scope of speech-language pathologist’s experience and goals for the purpose of providing information and/or ensuring that treatment and/or intervention plans are appropriate.

- Maintains a variety of confidential and non-confidential electronic and manual files and/or records (e.g. progress reports, activity logs, billing information, treatment plans, required documentation, quarterly reports, screening results, SEAS, Goal Tracker, etc.) for the purpose of ensuring the availability of information as required for reference and/or compliance.

- Participates in meetings, workshops, and seminars (e.g. professional learning community, training, IEPs, team meetings, etc.) for the purpose of conveying and/or gathering information.

- Performs site visits at multiple worksites including home visits for the purpose of observing and/or providing therapy and assistance as required.

- Prepares a wide variety of written materials (e.g. IEPs, activity logs, correspondence, memos, treatment plans, Medicaid billings, reports, required documentation, homework, service plans for private students, etc.) for the purpose of documenting activities, providing a written reference, and/or conveying information.

- Provides direct and indirect speech and language services to students for the purpose of implementing treatments in compliance with goals and objectives.

- Researches resources and methods (e.g. intervention and treatment techniques, assessment tools and methods, community resources, etc.) for the purpose of determining the appropriate approach for addressing students' needs.

- Responds to inquiries (e.g. parents, teachers, staff, students, etc.) for the purpose of providing information and/or referral as appropriate.

- Schedules various actives (e.g. student therapy appointments, IEPs, hearing and language screenings, testing, etc.) for the purpose of completing necessary arrangements.

- Serves as the case manager for special education students for the purpose of ensuring proper services in accordance with established administrative guidelines and legal requirements.

- Supervises the work activities of others (e.g. student teachers, clinical fellows, etc.) for the purpose of monitoring performance and achieving overall objectives.

- Transports supplies and equipment to a variety of sites for the purpose of ensuring the availability of items as needed.

**Other Functions**

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

**Job Requirements: Minimum Qualifications**

**SKILLS **are required to perform multiple, highly complex, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: applying assessment instruments; operating specialized equipment used in the treatment of communication disorders; operating standard office equipment including pertinent computer software; and preparing and maintaining accurate records.

**KNOWLEDGE **is required to perform algebra and/or geometry; review and interpret highly technical information, write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: anatomy and physiology of speech and hearing mechanisms and disorders; principles and practices of speech and language therapy; and pertinent codes, policies, regulations and/or laws.

**ABILITY **is required to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes, and operate equipment using standardized methods. Ability is also required to work with a significant diversity of individuals and/or groups; work with data of widely varied types and/or purposes, and utilize job-related equipment. Independent problem solving is required to analyze issues and create action plans. Problem-solving with data frequently requires independent interpretation of guidelines, and problem-solving with equipment is significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; communicating with diverse groups; utilizing specialized equipment in communication disorders; maintaining confidentiality; meeting deadlines and schedules; working as part of a team; working with detailed information/data; maintaining effective working relationships; and translating therapy data into meaningful educational activities.

**Responsibility**

Responsibilities include: working under limited supervision using standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. The utilization of some resources from other work units is often required to perform the job's functions. There is a continual opportunity to impact the organization’s services.

**Working Environment**

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 70% sitting, 20% walking, and 10% standing. The job is performed under temperature extremes and under conditions with some exposure to the risk of injury and/or illness.

**Experience Job-related Experience Within a Specialized Field Is Required.**

**Education **Master’s degree in job-related area.

**Equivalency **None Specified

**Required Testing **None Specified

**Certificates & Licenses ** Valid Driver’s License & Evidence of Insurability

Prior to 2003: MO Teaching Certificate from the Department of Elementary and Secondary Education

Beginning 2003: MO Board of Healing Arts License AND MO Student Services Certificate from Department of Elementary and Secondary Education

**Continuing Educ. / Training **30 Units of Continuing Education every 2 years

**Clearances ** Criminal Justice Fingerprint/Background Clearance

Speech Language Pathologist - District Wide

**Position Overview**

We are currently looking for an enthusiastic and dependable Events Assistant to help support our promotional campaigns and sales-focused events. This on-site position is perfect for someone who enjoys engaging with people, works well in a high-energy setting, and is interested in gaining practical experience in event coordination, marketing initiatives, and customer engagement.

In this role, you will contribute to the planning and execution of daily pop-up activations, connect directly with attendees, and serve as a brand ambassador across a range of busy and high-profile locations. It’s a great opportunity to build real-world skills in events, sales, and marketing while strengthening communication and leadership abilities.

**Key Responsibilities**

- Support the setup, dismantling, and overall coordination of promotional event sites.

- Welcome visitors, answer questions, and share information about products and services.

- Enhance the customer journey by assisting the sales team during live events.

- Liaise with vendors, partners, and internal departments to ensure event readiness.

- Maintain a polished, professional, and inviting event presence.

- Monitor event performance, collect feedback, and provide reports to supervisors.

- Ensure all branding elements, displays, and marketing materials are presented correctly.

- Address on-site challenges proactively to keep events running smoothly.

- Contribute to post-event evaluations and administrative follow-up tasks.

**Candidate Profile**

- No previous experience necessary — full training provided.

- Excellent verbal communication and people skills.

- Confident in interacting with new individuals and representing a company brand.

- Physically capable of standing and remaining active for extended periods.

- Dependable, punctual, and comfortable in fast-paced environments.

- Strong organizational abilities with attention to detail.

- Capable of managing multiple tasks and adjusting to evolving event needs.

- Team-focused mindset with a positive, professional attitude.

- Flexible schedule, including availability for select weekdays, evenings, or weekends based on event requirements.

**What We Offer**

- Comprehensive training and continued mentorship.

- Clear pathways for growth within our events and sales teams.

- An energetic, collaborative, and people-driven workplace.

- Opportunities to develop leadership skills.

- Exposure to large-scale activations and a variety of event settings.

Skills: multitasking,leadership skills,events,communication

Events Assistant

Lead Bank is a state chartered bank with a banking-as-a-service (BaaS) platform for builders and innovators. Lead brings decades of experience navigating complex banking regulations and developing modern technology to offer banking products and services that help partners scale with compliance and creativity. Headquartered in Kansas City, Missouri, and serving clients online across the U.S., Lead Bank is also a full service bank offering Business banking and Personal banking services.

Industry: Financial Services
Company Size: 51-200 employees

Lead

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

**Role Description**

We are looking for a Business Banking Specialist I to join our Deposit team! Business Banking Specialists provide service and support to commercial clients in an independent and creative environment. They are primarily responsible for enrollment in business online banking and the cash management products suite.

**In This Role You Will**

- Open new commercial accounts for clients

- Complete documentation needed for enrollment of commercial products such as online banking, ACH and wire origination, remote deposit capture and mobile remote deposit capture, sweep accounts, account analysis, and positive pay

- Troubleshoot client issues, both internally and with our core processor, to resolution and escalate as needed

- Cross-sell bank services to existing and prospective clients

- Possess clear and working knowledge of all products offered by the bank, including specific operational and compliance settings required to establish the product or service

- Verify personal and business identification documents (CIP/KYC) and archive supporting documentation

- Bring excellent client service skills that will help you build professional relationships and curate interactions based on client motivations and needs

- Perform other duties as assigned

**Qualifications**

- Have at least 1-2 years of banking experience

- Sales or customer service experience is preferred

- Knowledge in commercial banking products and client service.

- Proficiency in Google Suite is preferred

- Thrive working in a fluid environment with high autonomy, multitasking when required while also showing great attention to detail

- Love to collaborate to get to the best, most efficient outcome

- Bring excellent client care skills that will help you build professional relationships and curate interactions based on client motivations

- Show curiosity and humility, while being open to new ideas and approach your work with a growth mindset

- Are a team player and enjoy working with people to achieve the best and most efficient result

- Display strong accountability and group responsibility for the customers we serve, taking on and performing tasks

**What We Offer**

~~At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life~~

- Competitive compensation based on experience, geographic location, and role

- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA

- Paid parental leave

- Flexible vacation policy, including PTO and paid holidays

- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

- Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Banking Specialist I

Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes.  Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.  Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. 

Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. 

Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. 

Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. 

The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.

More information is available at www.questdiagnostics.com.

Language Assistance / Non-Discrimination Notice
Asistencia de Idiomas / Aviso de no Discriminación
語言協助 / 不歧視通知
www.QuestDiagnostics.com/home/nondiscrimination

Industry: Medical and Diagnostic Laboratories
Company Size: 10,001+ employees

Quest Diagnostics

**Job Description**

**Training, Development and Quality Manager - Lees Summit, MO, Monday to Friday, 8:00 AM to 5:00 PM**

**Pay range: $76,650+ per year**

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

**Benefits Information**

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

-  Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

-  Best-in-class well-being programs

-  Annual, no-cost health assessment program Blueprint for Wellness®

-  healthyMINDS mental health program

-  Vacation and Health/Flex Time

-  6 Holidays plus 1 "MyDay" off

-  FinFit financial coaching and services

-  401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

-  Employee stock purchase plan

-  Life and disability insurance, plus buy-up option

-  Flexible Spending Accounts

-  Annual incentive plans

-  Matching gifts program

-  Education assistance through MyQuest for Education

-  Career advancement opportunities

-  and so much more!

The Manager, Training, Quality & Development is responsible for leading the strategy, design, and execution of training, quality assurance, and employee development programs across the Customer Success organization. This is a pivotal leadership role designed for a builder who is passionate about creating and scaling a best-in-class learning and quality culture. You will be the architect of our training, quality, and career development framework, directly impacting the success and growth of our 300+ person Customer Success organization. Your mission is to transform our current programs into a strategic asset that drives employee performance, long-term career satisfaction, and exceptional service delivery for all of our clients.

This role ensures a high-performing, customer-centric team by driving consistent onboarding, continuous learning, and quality standards that enhance customer experience, operational efficiency, and employee engagement.

This leader partners cross-functionally to align training and quality initiatives with business objectives, customer expectations, and performance outcomes.

**Responsibilities**

**Training Strategy & Execution**

- Develop and implement a comprehensive training strategy for new hires and ongoing employee development within Customer Success.

- Oversee onboarding programs to ensure employees are effectively ramped and prepared to meet performance expectations.

- Design and continuously improve training curriculum, materials, and delivery methods (instructor-led, virtual, and self-paced learning).

- Evaluate training effectiveness through metrics, feedback, and performance outcomes; adjust programs accordingly.

**Quality Assurance & Performance Improvement**

- Develop and implement a coaching-focused quality assurance framework that measures both technical proficiency (procedural adherence) and soft skills (professionalism, empathy).

- Partner with team leaders to use quality metrics as a tool for targeted training and positive reinforcement, fostering a culture of continuous improvement rather than enforcement.

- Lead the quality assurance program, including call monitoring, evaluations, and calibration processes.

- Establish and maintain quality standards, ensuring alignment with customer experience goals and company expectations.

- Analyze quality trends and performance data to identify gaps and drive targeted coaching and development initiatives.

- Partner with leadership to implement corrective actions and continuous improvement strategies.

**Team Leadership & Development**

- Lead, coach, and develop a team of trainers, quality analysts, and/or supervisors.

- Act as a strategic partner to Customer Success supervisors to map clear, actionable career paths for all roles and levels within the organization. You will co-create development plans and provide the resources needed to help our team members achieve their long-term professional goals.

- Foster a culture of continuous learning, accountability, and high performance.

- Provide mentorship and career development opportunities to team members.

- Ensure consistent application of performance management practices across the team.

**Operational Excellence**

- Partner with Customer Success and Operations leaders to align training and quality initiatives with business priorities.

- Drive consistency in processes, policies, and customer interactions across the organization.

- Oversee reporting on training effectiveness, quality scores, and development progress.

- Ensure compliance with company policies, regulatory requirements, and standard operating procedures.

**Stakeholder Collaboration**

- Collaborate with cross-functional partners (Operations, HR, Compliance, Product, etc.) to support organizational initiatives.

- Support change management efforts by developing and delivering training related to new systems, processes, or products.

- Act as a subject matter expert in training and quality best practices.

**Qualifications**

**Required Work Experience:**

- 5+ years of experience in training, quality assurance, or customer success/call center operations

- 2+ years of leadership experience managing teams

- Experience designing and delivering training programs and quality frameworks

**Physical And Mental Requirements**

- Ability to communicate effectively in person, via phone, and through virtual platforms.

- May require occasional travel for training, team meetings, or business needs

- Ability to remain in a stationary position (sitting or standing) for extended periods of time while working at a computer or attending meetings.

**Knowledge**

- Technology savvy with proficiency in Microsoft Office, Word, Excel, and PowerPoint

**Skills**

- Experience with Learning Management Systems is essential.

- Familiarity with live engagement tools is a plus.

- This role reports to the Senior Director of Customer Success and will have direct management responsibility for our team of trainers and group leads

- Strong leadership, coaching, and team development skills

- Excellent communication and presentation abilities

- Analytical mindset with the ability to interpret performance data and trends

- Knowledge of adult learning principles and instructional design

- Strong customer service orientation and understanding of customer experience drivers

- Ability to operate in a fast-paced, evolving environment

- High attention to detail and organizational skills

**People Leader Responsibility**

- 1 Supervisor of Quality

- 2 Trainers

**Work Environment**

- Office Environment

- Travel required

**Education**

- Bachelor’s Degree (Required)

**About The Team**

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Training, Development and Quality Manager

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