Atrium Health is a nationally recognized leader in shaping health outcomes through innovative research, education and compassionate patient care. Based in Charlotte, North Carolina, Atrium Health is proud to be a part of Advocate Health, the third-largest nonprofit health system, serving nearly 6 million patients across six states. It provides care under the Atrium Health Wake Forest Baptist name in the Winston-Salem, North Carolina, region, as well as Atrium Health Navicent and Atrium Health Floyd in Georgia and Alabama. Atrium Health is renowned for its top-ranked pediatric, cancer and heart care, as well as organ transplants, burn treatments and specialized musculoskeletal programs. A recognized leader in experiential medical education and groundbreaking research, Wake Forest University School of Medicine is the academic core of the enterprise, including Wake Forest Innovations, which is advancing new medical technologies and biomedical discoveries. Atrium Health is also a leading-edge innovator in virtual care and mobile medicine, providing care close to home and in the home. Ranked nationally among U.S. News & World Report’s Best Hospitals in eight pediatric specialties and for rehabilitation, Atrium Health has also received the American Hospital Association’s Quest for Quality Prize and its 2021 Carolyn Boone Lewis Equity of Care Award, as well as the 2020 Centers for Medicare & Medicaid Services Health Equity Award for its efforts to reduce racial and ethnic disparities in care. With a commitment to every community it serves, Atrium Health seeks to improve health, elevate hope and advance healing – for all, providing $2.46 billion last year in free and uncompensated care and other community benefits.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Atrium Health

Savvy Admin PROD

**Department**

02270 WFBMG University Group Practice: WFBMC Main - Ophthalmology

**Status**

Full time

**Benefits Eligible**

Yes

**Hours Per Week**

40

**Schedule Details/Additional Information**

Monday - Friday 8am - 5pm

**Pay Range**

$54.90 - $82.35

**Education/Experience**

- Graduation from an accredited Physician Assistant Program, Master's degree preferred

**LICENSURE, CERTIFICATION, And/or REGISTRATION**

- Current applicable state Medical Board Medical License

- Certified by NCCPA

**Essential Functions**

- Using medical decision-making skills to determine appropriate patient care plan.

- Collaborates with medical team when needed for effective team-based care.

- Order and interpret laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to the patient.

- Procedural skills per department or practice guidelines

- Opportunity to participate in basic science and clinical research projects

- Potential for and encouraged to precept students and/or medical learners

- Uphold AHWFB missions, values, and cultural commitment

- Performs other related duties incidental to the work described herein.

**Skills/Qualifications**

Exceptional interpersonal skills

Excellent oral and written communications skills

Ability to maintain composure and work efficiently under pressure

Ability to perform complex patient diagnostic and therapeutic procedures

Exemplary organizational skills

Willingness to perform other related duties other than those described herein

**Work Environment**

Efficient team based care

**Professionalism And Customer Service Skills Essential**

Potential irregular hours and/or call

**Physical Requirements**

to0%35%65%toto35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X20 lbs. maximumX50 lbs. maximumX100 lbs. maximum

**Our Commitment To You**

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

**Compensation**

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

- Premium pay such as shift, on call, and more based on a teammate's job

- Incentive pay for select positions

- Opportunity for annual increases based on performance

**Benefits And More**

- Paid Time Off programs

- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

- Flexible Spending Accounts for eligible health care and dependent care expenses

- Family benefits such as adoption assistance and paid parental leave

- Defined contribution retirement plans with employer match and other financial wellness programs

- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

**About Advocate Health**

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Participates in team focused patient care by means of patient examinations augmented by diagnostic and therapeutic evaluations/ interventions in the medical and/or surgical theatres of health care. The clinician functions under the regulatory mandate from their respective licensing organization (applicable state Medical Board or applicable state Board of Nursing) with departmental specific credentialing from the institution.

Ophthalmology - PA - Full-Time

**Department**

**Status:**

Full time

**Benefits Eligible**

Yes

**Hours Per Week**

40

**Schedule Details/Additional Information**

Monday - Friday

Weekend rotation for select areas

**Pay Range**

$20.80 - $31.20

Patient Service Representative I

Locations: Winston-Salem, Clemmons, Davie & Bermuda Run Clinics

**JOB SUMMARY: ** The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.

**EDUCATION/EXPERIENCE: ** High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

**LICENSURE, CERTIFICATION, and/or REGISTRATION: **N/A

**Essential Functions**

-  Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.

-  Ensures all patient demographic and insurance information is complete and accurate

-  Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred

-  Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due

-  Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate

-  Identifies patients in need of financial assistance and refers patients to Financial Counselor

-  Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

-  Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

-  Proactively communicates issues involving customer service and process improvement opportunities to management

-  Meets productivity requirements to ensure excellent service is provided to customers

-  Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

-  Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information

**Skills & Qualifications**

- Ability to identify and understand issues and problems.

- Examines data and draws logical conclusions based on information available

- Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills

- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.

- Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation

- Ability to handle sensitive and confidential information according to internal policies

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

- Experience with Microsoft Outlook, Word and Excel and ADT software

- Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages

- Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work

**Work Environment**

- Exposed to a normal office environment.

- Must be able to sit the majority of the workday.

- Occasionally lifts up to 10 lbs.

- Operates all equipment necessary to perform the job

**Our Commitment To You**

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

**Compensation**

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

- Premium pay such as shift, on call, and more based on a teammate's job

- Incentive pay for select positions

- Opportunity for annual increases based on performance

**Benefits And More**

- Paid Time Off programs

- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

- Flexible Spending Accounts for eligible health care and dependent care expenses

- Family benefits such as adoption assistance and paid parental leave

- Defined contribution retirement plans with employer match and other financial wellness programs

- Educational Assistance Program

**About Advocate Health**

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.

Patient Service Representative I, Winston-Salem, Clemmons, Davie & Bermuda Run

Find your dream job with Savvy AI Recruiter. Browse thousands of opportunities from top companies. Our AI-powered system matches you with roles that fit your skills and experience.